Gloria G
This chipotle is the worst one that exists. It should not be open if they’re out of chicken, fajitas, sour cream, lettuce, and serve hard rice. I’ve never had a worse experience at a Chipotle and the customer service wasn’t great either. The workers didn’t even care. I literally spent $11 on an empty bowl.
… moreLucia Kirkpatrick
The past three times I’ve been there, they’re out of everything. Missing the sofritas, missing cheese, missing corn salsa, probably missing more things that I just don’t get. Or I ask for chips which I can clearly see many behind the counter and I’m told they’re being saved for online orders so I can’t buy one. I love Chipotle but I will not be going back to this location.
… moreLloyd Dakin
Severely understaffed. Workers are always kind and do their best, but theres only two people working at 9pm. Management failure
… moreSamantha McGowan
I never leave negative reviews, but this is specifically to the manager or owner: put more staff in the schedule. You had 4 people on staff on a Saturday afternoon. FOUR. That is less than the bare minimum. They couldn’t keep up with making enough food for the line. Half of the ingredients were empty. Every single surface was covered in food. Dirty pans were piled all over surfaces. The dining room was a mess because every single employee was trying to keep the LONG line of customers moving. I’m certain you already aren’t paying these poor folks enough and then you leave them short staffed so they’re doing likely double or more the work? Awful. You’re lucky they didn’t quit and walk out.
… moreShaun Ziegler
I don’t think I’ve ever actually been this disrespected to my face with the portion size of the bowl I ordered in person. With rice, beans, and meat it didn’t even reach the inside line of the bowl.
… moreDave Haws
If you like paying $10 for a burrito bowl that’s 1/2 the size of a few years ago, and sitting at a dirty table that hasn’t been cleaned, this is the place for you! The tables are always dirty at this location I swear. That ment that my family of 4 had to sit at different tables because we could not find a single clean table to accommodate all four of us. The table in the photo was not cleaned the entire time we were there (about 20 minutes) Seriously Chipotle, just go back to making the bowls the size they used to be and have an employee do a cleaning sweep of your small restaurant every now and then. You can do better, you used to be so good, but now you are just as bad (and worse in some ways) as the typical big box fast food restaurants.
… moreRaymond Gonzalez
Who runs this place? I usually don’t leave reviews, but this Chipotle has become consistently disappointing. I understand that they get a huge rush from UCSB students—traffic is expected, lines are expected—but the level of mess and lack of cleanliness is beyond what’s acceptable for any restaurant.
When I walked in, food was everywhere—on the counters, on the floor, around the prep area. It looked like nobody had wiped anything down for a while. Ingredients were spilled and mixed together, which raised real concerns about cross-contamination. This isn’t the first time I’ve seen it at this location, but this visit was definitely the worst.
What made it even more frustrating was the staff’s behavior. Workers were rushing around, dropping things, even throwing dishes, creating more mess instead of addressing it. And what seemed to be the manager was just standing in the back, on her phone laughing, completely ignoring the chaos out front. No leadership, no sense of urgency, and no professionalism.
I love Chipotle, but this location needs serious attention. Cleanliness, food safety, and staff management should be non-negotiable. So many food violations.
… morePete Klein
I just went in for an iced tea on this visit, but I’ve eaten at this location before too. I’ve also eaten at countless other Chipotles often. Because of my vast Chipotle expertise, I can confidently say this is the worst run store I’ve been to and maybe anywhere in California. The few times I’ve been there they’ve been out of something I wanted to order. This time it was the tea, but I didn’t know until after I paid for my drink. When I asked a crew member in a polo (I think that means they’re a shift lead or manager) if they had more in the back he said no. When I then asked what to do about it, he suggested I get a different drink? Like what different drink. I told him I don’t drink that other swill and asked for a refund, but that was such a hassle to him that I just left with my $3 cup of ice. Two stars because it’s still Chipotle, but do better.
… moreJ D
I love chipotle but this is probably one of the worst ones I’ve been too. Regularly out of things like steak, salad dressing, sauces, utensils. Inside is not very clean. Gets super busy during lunch times. Given all of this, it’s still the only chipotle we’ve got around here.
… moreTessa Reilly
Why is there only ONE person on the line, with 5 workers in the back TALKING! I am BEYOND appalled at this. I waited in line for an HOUR. Do better Chipotle.
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