Ghaddra González
For 8 years I sporadically come to have a TOASTED lox bagel. This is an imposible assignment here, they assume that because the bagel is warm they do not need to follow clients request and decide not to toasted. I promise myself o won’t come back even though I try to support local business in Mercer Island.
… moreV. Chau
First off, I agree that knowing where to order is confusing because there is no sign that says “order here” but there is a sign that says “pay here”. Also, there is no screen to verify your order at either of the registers. I went in today to order the nova lox brunch special. I wanted to add extra veggies so that’s why I did it in person vs ordering online. On the app, it also said customization is limited on the app and to order at the bakery. I told the cashier I wanted the nova lox brunch special and he said ok. I added cucumbers and didn’t realize he charged me an extra $.99 for it when in the app it’s free. Instead of the special, he input the sandwich à la cart. In the app, if it was à la cart, it would’ve come with a side of cookie or chips (which weren’t given to me). When I went to pay, I paid and was then given my receipt. That’s when I noticed that the previous cashier input my order incorrectly. I tried to explain to the cashier that I wanted the brunch special and I was told I could only order that online since she didn’t have a button for it. I showed her the app and said it doesn’t say order online only. The manager walked over and I explained again what happened and she said since I already paid that that’s what my order was going to do. I still tried to explain what happened and even another customer tried to help me. After this discussion, they finally agreed to give me my correct order. When I went to eat my sandwich, it wasn’t cut (like I had requested) and I was given only a thin slice of lox. Definitely not worth the hassle for a sandwich that didn’t have enough lox.
… moreساغر هنرزاده
Fresh, delicious bagels that are perfect any time of day!”
“Love these bagels—soft, flavorful, and always fresh!”
“Absolutely amazing bagels, baked to perfection!”
“The best bagels around—tasty, fresh, and so satisfying!”
… moreTMV BELLE
I came to pick up a preorder and found that we had ordered wrong. Tammy and Daniel were quick to pivot and got me out the door with 10 dozen bagels in a matter of minutes. Thank you!
… moreJ Y K
Breakfast bagel sandwich that I had wasn’t bad and I did enjoy it as one-off trying but couldn’t really love it. Bagel here was slightly thinner than what I normally prefer, and the way how they “assemble” the bagel sandwich resembeled Dunkin, which I felt less local and less attractive for a bagel spot.
… moreNoel Tiongson
These bagels are the best bagels I have ever in my life. The freshest, the softest, the most tastiest. They almost just melt in your mouth. I got busy at work. Ate another bagel 2hrs later, and it was still soft. As for the cream cheeses, another home run. Very spreadable and so flavorful.
… moreJade Tate
The food was very mid for what i paid for it. You order at one counter and pay at another and this is not clear and the employees are not helpful or nice about it. 0/10 on vibes and food. The MCDS across the street has better customer service. Will not be back 🙁
… moreChloe L
Went here for lunch after a long run and loved it! The bagels tasted really good and the staff was super nice.
… moreDorian Howard
They were out of most bagels at 10:30am and when ask if this is all the bagels they have, the guy made a face and said I would have to bake more and it will take 45 minutes. Isn’t that your job. After getting a bagel it was soft and doughy in the middle.
… moreSanket Mehta
This place is a joke! They applied so little cream cheese and sneakily packed into go to bag that I only discovered once I was home! Feel super cheated and won’t be returning again.
… more