

Bright mural- & booth-lined outpost for familiar favorites like tacos, enchiladas & margaritas.
Address and Contact Information
Address: 455 Grayson Hwy #104, Lawrenceville, GA 30046
Phone: (770) 822-0665
Website: http://thecuernavacagrill.com/
Menu Photos
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Reviews
The server today was rude and rushed. The food for dinner portions was lacking. When ordering, we asked to modify our entrees, and the server seemed disgusted. We had cheese dip that had a hair in it, and it was replaced with fresh cheese dip and a new basket of chips.
We only had 3 in our party. When we received our bill, she had already added an 18% “service charge” to the total. We will not be going back.
Even if I just followed a YouTube recipe, it would taste better than that.
However, the service was excellent.
(Caucasian) I then went to the manager to inform him about my discovery and he said it was not true and indeed everyone who eats at the restaurant gets charged. I decided to investigate further and this time I asked the people at the table sitting behind me the same. I was told by them that they weren’t charged gratuity either. They also told me the food was mediocre and I agreed. As I was speaking to the other guests the manager briskly walked to the table asking if everything was ok (admission of guilt). I proceeded to the front asking for an explanation but again I was lied to about how the computer auto charges that and I don’t really have to pay her a tip if I didn’t want to. What? I wanted to pay her a larger tip. He was missing the point.
I asked his name it was Armando. He stated “You have a problem.” Me? No your restaurant does. Why prejudge someone because of the color of their skin and automatically assume they wouldn’t tip? Why not take accountability for what was done? Zero customer service skills. I actually thought he had good customer service, since he checked periodically on all the tables up to now. This really does not sit well with me. I’m still not feeling well from the mal treatment received.
Did I leave a tip? Of course. Regardless of how being treated I always do. They don’t get paid to do what they do. I also was a server all through college. I tipped over and beyond 18% just to prove a point. Never judge a book by its cover. You never know who you’re really dealing with and everyone should be treated the same especially when they are good paying guests. I spoke up about this in hopes that it never happens to a black person again. I’m almost positive this is not the first time it’s happened. Maybe they’ll think twice about doing this again. It does not feel good and it ruined my day!
I come here, sit at the bar and forget my problems