kaitlynn
I’ve been a long-time fan of El Pollo Loco, but my recent visit was a huge letdown. The crew seemed uninterested in providing any sort of decent service, and the managers were just as bad, acting like they were doing me a favor by taking my order. Honestly, their rude attitude was a major turn-off.
To make matters worse, the food quality was terrible. The chicken was dry and lacked flavor, and the sides were clearly old and stale. It’s like they didn’t even try. This isn’t the El Pollo Loco I remember, and I’m seriously questioning whether I’ll ever go back.
If you’re looking for a place with friendly service and good food, steer clear of this El Pollo Loco. There are plenty of other options out there that actually care about their customers and the quality of their food. Save yourself the disappointment and go somewhere else. Very unprofessional !!
… moreYo Wassup
A woman named aylin took my order and when she would, she returned with rude behavior, after I got my food she then proceeded to close the window on me instead of asking If I wanted any condiments, once I waited for her to ask after 2 mins I asked if I could get an extra sauce, she then returned with rude behavior again. I dont know this woman and she shouldnt be giving this behavior to no customer especially when I was simply being nice and respectful.
… moreSHUNTE MARTIN
Went last night 10/2/25 to buy a side salad to take to work with me. Was at lunch, eating my salad in the break room. As I was Eating a good amount, I discovered a fly in my salad. I couldn’t post it, because they took it off to post pictures. However, I will be reporting this to the health department. The lady taking orders was rude the night I purchased my salad. Called the owner while at work today, he was ok about it. He did offer my money back. In the past he was really mean, but is ok now. But I’ve been eating here for years, I was shocked this happened. Please check your salads.
… moreTravis
Not only was the chicken breast the size of a wing it was dry!! No flavor!! And I thought wow I’ll at least eat the salad… after eating some of it I discovered a huge dead fly in it, disgusting to say the least! For $12.00 let’s just say I will never go back to any of their locations.
… moreMr. Harlow
Let’s start by saying I love El Pollo, been eating at them for years, BUT AVOID INDIO location. Spent $38 there for 10 pcs and sides and 2 drinks, driest oldest chicken I think they could find. My large salad had no cheese on it, a few broken tortilla chips ( not strips) the salsa was nothing but tomatoes and to top it off they didn’t even carry ranch like other stores do. Then when I was eating dry plain lettuce I asked for an additional small dressing and was told I only get 1 with a large family sized salad. Serious go to the one on Monterey if you can MUCH BETTER!
… moreJose Gil
One of my favorite restaurants over all others due to the fact that I am on a high protein diet.
… moreSugar Succubish
They’re so rude here I didn’t get a hello welcome in nothing she just stared at me like she was mad I was here. She does not have what it takes to be a food service please hire someone with people skills and a less bitchy attitude
… moreWilliam Bilsland III
Always very good and consistent restaurants. Clean, well managed, with good food and service.
… moreRacheal Andres
Placed mobile order and was refuses at drive thru was told I was needed to get off to get my order. Mind you I have my kids in the car. Place you’re mobile order at Jackson location they allow you to get your mobile order through drive thru.
… moreMari
Got food poisoning after eating here. Found dirt in my salad. The little man who claims to be the owner is extremely rude. He curses clients out in Spanish. The lady who took my order in the drive thru is also rude. This location, on Hwy 111, is NOT good at all! Avoid it at all cost! I prefer going to the other Indio location on Jackson st. The Jackson st location is way cleaner, the staff are super friendly and professional.
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