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At Papa Johns Pizza in Jbphh, HI, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it’s our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Jbphh pizza for any occasion. Call us for pizza delivery in Jbphh or stop by 1232 Hanger Ave (Food Court) for carryout to order the best pizza in Jbphh, along with breadsticks, wings, and more!
Pizza take-out & delivery chain offering classic & specialty pizzas, plus wings, sides & desserts.
Address and Contact Information
Address: Food Court, 1232 Hangar Ave, Joint Base Pearl Harbor Hickam, HI 96853
Phone: (808) 200-0005
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Reviews
Paige
We ordered two pizzas, one pepperoni and mushroom and the other pepperoni and bacon. It’s honestly impressive how badly they messed up both of the pizzas. We also had to ask for the garlic sauce and pepperoncini during pick up even though it was on the order. Terrible customer service at the counter and terrible product. Papa johns is usually one of our favorites for quick pizza but this location has been consistently poor quality the last 3 times we tried them.
… moreJason B
I had a terrible experience with Papa John’s, both in terms of their food and customer service. When I asked for any specials, they provided me with a so-called special, but then I witnessed another customer being offered a better deal right after me. It made me feel excluded and left out. I won’t be going back there again, and I suggest you go elsewhere too. Furthermore, the pizza I received was burnt, with very little cheese or sauce, and the staff just glanced at it, boxed it up, and handed it to me without addressing the issue.
… moreJosephine Hodges
General manager is very rude! No sauce on pizza
We ordered an extra large pizza with extra extra cheese, sausage, bacon, olives, bell pepper, mushrooms with bacon and pineapple on on side with a drizzle of bbq. Tell me why we didn’t even get sauce on the pizza. They put jalapeños all over the pizza which is not what we wanted and no bbq sauce. We called the Hickman AFB and spoke to the general manager and complained. She told us she watched them make the pizza so they couldn’t have done it wrong( gas light much?!). She said we needed to give it back and then do a refund but it took like an hour to get someone to pick up their phones so we at all but 2 pizzas. We told her she could come back and get the other 2 slices but the general manager said because we ate most of the pizza that she couldn’t offer a refund. Which we didn’t even want a new pizza what we wanted was some money back because this pizza was not worth 56$ and definitely we didn’t get what we ordered. We told her we would complain to higher up and she said the call will only go to India! Like I said, she’s rude! Look at this dry pizza below and tell me if this was worth 56$
… moreWe ordered an extra large pizza with extra extra cheese, sausage, bacon, olives, bell pepper, mushrooms with bacon and pineapple on on side with a drizzle of bbq. Tell me why we didn’t even get sauce on the pizza. They put jalapeños all over the pizza which is not what we wanted and no bbq sauce. We called the Hickman AFB and spoke to the general manager and complained. She told us she watched them make the pizza so they couldn’t have done it wrong( gas light much?!). She said we needed to give it back and then do a refund but it took like an hour to get someone to pick up their phones so we at all but 2 pizzas. We told her she could come back and get the other 2 slices but the general manager said because we ate most of the pizza that she couldn’t offer a refund. Which we didn’t even want a new pizza what we wanted was some money back because this pizza was not worth 56$ and definitely we didn’t get what we ordered. We told her we would complain to higher up and she said the call will only go to India! Like I said, she’s rude! Look at this dry pizza below and tell me if this was worth 56$
P Liwa
Ordered a large pizza, well done. Ordered came 1 hour late. Called the manager 20 minutes passed the delivery time and all I was told was there were no drivers and door dash was on its way. Pizza finally arrived, soggy, barely warm, with barely any toppings.
… moreCody
Will continue to order here because it’s on base, but I ordered a pizza for delivery and after 2 hours I called the manager and she tells me the driver is on the way. After another 30 minutes, I call back and the cashier tells me the order was delivered (definitely not), then a different manager tries telling me the same thing, then finally tells me the delivery driver brought the food back because either someone told them I changed it to a carryout (never did), or the system supposedly changed it to a carryout on its own. What really happened: the driver couldn’t find the place and instead of calling me, cooked up a story for the manager just to get back to the store. And these are the same people that expect $15+ an hour wages
… moreJarett Herbert
UPDATE I AM STILL SALTY
The only way i would go here again if the kid i liked was being held ransom and the demand was for a P johns pizza while simultaneously having the POTUS about to chill on base with an left open crypto vault.
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customer service non existent even from the “manager”. either they did not make a pizza or gave it away. after waiting about 5 minutes past my max pick up time ask the status of my order. 5 minutes later i see them conveniently making my pizza. As i ask what is the hold up they state the ovens. Obviously lying. When they screw up an order they should of just told me. If i didn’t ask the status of my order i would of been there another 30 minutes. Take ownership of your mistakes and don’t pass the blame. This is the second time it has happened at this location. Absolutely horrible and quality control non existent as 2 of my items had no cheese on large areas. Granite extra cheese pizza and cheese sticks.
… moreThe only way i would go here again if the kid i liked was being held ransom and the demand was for a P johns pizza while simultaneously having the POTUS about to chill on base with an left open crypto vault.
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customer service non existent even from the “manager”. either they did not make a pizza or gave it away. after waiting about 5 minutes past my max pick up time ask the status of my order. 5 minutes later i see them conveniently making my pizza. As i ask what is the hold up they state the ovens. Obviously lying. When they screw up an order they should of just told me. If i didn’t ask the status of my order i would of been there another 30 minutes. Take ownership of your mistakes and don’t pass the blame. This is the second time it has happened at this location. Absolutely horrible and quality control non existent as 2 of my items had no cheese on large areas. Granite extra cheese pizza and cheese sticks.
Matt Williamson
If you want to wait a whole hour to get the wrong order this is the place for you! Once I got my order, guess what? They forgot half of it! They told me they would send it over asap. 30 minutes later? Nothing! Call the store again to see what could possibly be taking them so long, and they tell me the driver was walking out right then. I live not 3 minutes away from here. 10 minutes later, still not here. This is an absolute disgrace. To everyone who works here, you should feel sorry for yourself. You will amount to nothing in life, because you cant follow simple instructions, and be honest with your customers.
Update: they still managed to get me the wrong food. I don’t know how to make myself more clear, or the order more simple. This is ridiculous.
… moreUpdate: they still managed to get me the wrong food. I don’t know how to make myself more clear, or the order more simple. This is ridiculous.
Andy Cross
Do you want your pizza in a timely fashion? Do you ant your order to be right? Do you want fresh pizza that cooked to perfection? If you answered “No.” then this is your store. You will always be disappointed. You will always be waiting for your order regardless of carry out or delivery. If you like the sensation of pure underwhelming performance then you are in for a treat. But a very late and very blah treat.
… moreAutumn Franz
I would give them a zero, if I could. I walked in to their location today to order a slice of pizza. Upon entering, I noticed no one was at the counter. I was thrilled. Because I could get in and get out. I walked up to the counter and the young lady working was on the phone. So, I waited and waited and waited. Then I realized why no one was at this counter. This employee was too busy with a personal phone call (I heard bits of the conversation, it was personal.), to wait on any customers. I wish I could have rated the food, but I didn’t actually get the chance to eat any, since no one would help me .
… moreJennifer Schultz
Ordered 2lg online. Was notified to pick order up in 15 min. Went there 25 minutes after order was processed and was told it will be about another 40 min. Came back about 45 min later and was told it will be about another
hour. As I was talking to the manager behind the desk I received an email stating the order was canceled. I asked why did I just receive an email saying it was canceled and why was it not ready. Manager said well I have 2 new people and the times we n orders are controlled by the mainland. I suggest that when you get behind maybe take a few minutes out and call your customers and notify them that you are backed up. That way they can choose to wait or find something else for their family for dinner. Absolutely unacceptable. There were 2 other customers dealing with the same issue I was at the same time.
Online Order Number: 983646705
… morehour. As I was talking to the manager behind the desk I received an email stating the order was canceled. I asked why did I just receive an email saying it was canceled and why was it not ready. Manager said well I have 2 new people and the times we n orders are controlled by the mainland. I suggest that when you get behind maybe take a few minutes out and call your customers and notify them that you are backed up. That way they can choose to wait or find something else for their family for dinner. Absolutely unacceptable. There were 2 other customers dealing with the same issue I was at the same time.
Online Order Number: 983646705