Candice Foster
I walked in and was greeted but felt forced it was a female the only one on shift to be exact that I saw however I was only trying to grab a quick bite and I’m new to the area just moved in April. This was my first visit and will be my last! It was very dirty trash showing all on the back floor where food was being fixed and cooked as well. All I could do was look at the trash on the floor behind the cashier while I ordered. Ok so I order my food and take it home I’ve noticed the noodles are over cooked they are sticking together, I have macaroni pasta mixed in my butter noodle bowl, the worst part was I saw random spots of pasta sauce in my bowl as well like they took food from the bowl and reused it kinda thing … it was just weird I was just there around 9 pm I wish I could call the store to complain but I can’t they are closed
A big disappointment for this location to be this way and it’s in owings mills.. The girl attitude sucked and the food sucks.. The store is dirty that should have been my sign to leave..
… moreKaren Bushrod
Ordered a Mediterranean chicken salad and two orders of spaghetti with meatballs…. No chicken on my salad!!!! Nobody greets you upon entry, 2 people in the kitchen and one filling orders and taking orders. Came from out of town for a track meet and wanted dinner with no issues.
… moreAndrew Hartzell
I paid for shrimp and only got 6 shrimps in my noodles for $4.25 extra plus tax… Also they had to remake my order because they messed up the first order they made. I personally wouldn’t want to pay $15 something for what I got. Best just make it yourself at home n save the extra money.
… moresydney powers
I’d give zero if I could. I came in at 9:37 which i understand is close to closing but I have been at the emergency vet and just needed to run out for food. Upon entering the restaurant the cashier asks if I have a pick up order or if I am ordering in person I said I need to place an order. And he said “are you for real?” So I said I guess not because why would I purchase food from someone clearly annoyed that I’m there 23 mins before they even close. The Chick-fil-A in the same shopping center with the same closing hours had no problem with me placing on order tho! I never leave reviews but I have worked customer service before and I understand how frustrating it can be when ppl are there when the store is closing but we were not the only customers present. I think your employees should have some understanding of the general business hours and what’s expected of them during that time.
… moreVincent Solomon
They are still they are still operating in pandemic mode, which is fine and means that everything is put in plastic containers inside a bag. The noodles were cooked well, the rice Krispy treats very tasty, and course we love the Coke machine that allows you to select any myriad of flavors of Coke products. However, the noodles were a little pricey.
… moreHenry Farkas
I like this chain. This is the first time I’ve eaten in this particular branch. The app gave me a free side dish. I chose the Korean BBQ meatballs. They were a bit disappointing. They tasted like ordinary meatballs in a brown sugary sauce. They were OK but not great.
Today, they offered to substitute zoodles for noodles without the customary dollar charge. I liked the grilled chicken with a basil sauce with zoodles (noodles made with zucchini instead of pasta) and grated parmesan cheese.
The dining area is neat, but the staff relies too much on the patrons to bus their own tables. In this place the patrons put their dishes and trash in the right places, but they don’t wipe the table tops with a damp cloth. I looked around for a clean table, but I ended up sitting at a table that had less food fragments than the surrounding tables.
There is indoor and outdoor seating. There are booster seats and high chairs. And there’s ample free parking out front.
… moreLean Titan
Very slow, too busy talking and having fun. Absolutely terrible service. Almost 30 minute wait for an order I had already placed online
… moreEqual Chance Properties LLC
I ordered online for pick up. I arrived and my food was ready. Great! So I thought…problem #1 no utensil in the bag …Problem #2 I got all the way home and noticed my noodles were over cooked to the point it looked like a rope in sauce. (Please see pics) I found 4 ropes of noodles. It looked absolutely disgusting. Barely no sauce. … I called and spoke to a manager who not once apologized but said “okay”. I asked what “okay” meant and he said he will remake it. I left home again and had drive back. I get there and the manager never looked at the food that his cook was sending people home with (BEWARE). He gave me an expired coupon for a free bowl. I had to asked the nice cashier if this coupon was valid which she stated was expired. He left and came back with a buy one, get one free coupon that you can get in the newspaper. He did make me some 5$ cheesy bread . The bowl that he remade was dry and nasty. GOOD CUSTOMER EXPERIENCE SHOULD BE NUMBER ONE, there’s so many competitors out here making the same NOODLES. CUSTOMER EXPERIENCE IS WHAT SEPARATES THEM.this was my favorite location but for quality I will take the drive somewhere else.
DO NOT GO TO OWINGS MILLS LOCATION. LITERALLY wasted my money on oodles and noodles. To give a customer who just ordered online and had to drive alll the way back to return their food ….a “buy one and get one” free coupon????!?!? Had to post this to my Instagram.. SAD
… morekamila arzuza
This was one of the worst experiences I have ever had at any restaurant. My husband and I arrived at this Noodles & Company around 8:45 PM, clearly well before their closing time of 10 PM, and the manager on duty, James Thomas, treated us in a way that felt aggressive, humiliating, and completely unacceptable.
In my personal experience, he pressured us to order as soon as we walked in, came very close to our faces, and spoke to us in a rude and hostile tone. The way he addressed us made me feel disrespected and extremely uncomfortable, as if we were bothering him just for trying to order food while the restaurant was still open. It felt unprofessional, intimidating, and honestly disgusting.
After a long day of traveling, all we wanted was a simple meal, and instead we were treated with what I personally felt was discriminatory and humiliating behavior. No customer deserves to be spoken to like that—especially by someone who is supposed to be managing the restaurant.
I will never return to this location, and I hope the company takes this seriously. Customers deserve respect, not aggression.
… moreMissy
Helpful staff. Pleasant environment. Pasta was very flavorful. Definitely coming back to try another menu item.
… more