StudyDesk
Based on this experience, I honestly recommend people avoid this location until management improves the service. Burger King corporate should also be aware of what is happening at this store because this reflects poorly on the brand.
I had a very bad experience at Burger King Store #13565 (454 WMC Dr) around 3:30 PM on March 4th.
I first tried to place my order using the self-service kiosk, but the order would not go through. Because of that, I waited in line at the register to get help.
The manager was at the register helping another customer. As soon as she finished, she walked away and never came back. I waited there for a while and politely asked if someone could help me, but no one responded.
The employee working the drive-thru (a pregnant woman) clearly saw me standing there but ignored me until I asked again. When she finally acknowledged me, she pointed toward the kiosk and told me to order there. I explained that the kiosk wasn’t working for me and that the manager had just been there but walked away.
Her response was rude and dismissive. She said they were “very busy,” but the restaurant was almost empty and the drive-thru did not appear busy either. She also started saying things under her breath that I couldn’t clearly understand. When I asked what she said, she continued with a passive-aggressive attitude.
At that point, I decided to leave. Very disappointing experience.
This feels like a management and training problem, not just a one-time mistake.
… moreEric Hellstrom
This has got to be the worst BK I have been to. I waited at the call box for 7-8 minutes before taking my order. There was only one other car ahead of me. Then when I got to the window it was another 5-6 minutes for my food. I literally ordered two sandwiches. No fries no drink. When i got my food it was all ice cold. This happens every visit. You guys need to start completely over or shut down. I dont know how you stay in business. There is another BK down the street and they have 0 issues. Get it together
… moreNikolai Luzhin
i waited thirty (30) minutes for them to take my order. as i was waiting for them to talk to me, i lock eyes with this broad about 2 or 3 times. she dismisses and ignores me. they are short staffed at this moment, but that’s okay. now here’s where it goes from zero to ten. we ask for 64 nuggets and they can only supply 32, which is okay if they charged us for it. they added a charge for a MAYO impossible burger. then, they took the money for the price of 32 plus the burger, but then on the receipt, and in the order, there was no burger. they genuinely took the money of a burger for themselves and got FUMINGLY mad over asking for a receipt. then, they started playing dance monkey. my friend barfed after eating the nugz. absolutely disgraceful and i wish nothing but bad tidings on the restaurant.
… moreFlores JeanLouis
The food was cold and bacon undercooked, and my fries were missing. I have said this before, but after tonight? I will not be ordering from this place. Especially after this review.
… moreSarah Jean Kutzler
Well, we always have quality issues at this BK. I have ADHD lately and impossible meal is my hyper focus food… so this is so disappointing. These were old and dry and no salt … come on y’all do better.
… moreAbebual Fekade-Sellassie
One of the best BK we’ve ever been to. We were on a long roadtrip and stopped in for lunch. The manager behind the counter jumped in started take orders and accommodating people that were waiting in line. Truly fascinating to see people that know customer service and take control of a the restaurant. Needless to say she was so pleasant doing it.
Will definitely return the next time we are in Westminster.
… moreWilliam Rhoderick
Waiting 30 minutes for drive through “fast food” only for half of the order to be wrong. How hard is it to make burgers and fries the right way. Every-time we go here as a family one of the orders is wrong. Do yourself a favor and go to the other Burger King in Westminster. I don’t know how this place stays in business
… moreMarian Andrade
Justin and his team are the best! They offer quality customer service and ensure every customer is treated right. Best Burger King branch! Kudos and more power to you and your team, Justin!
… moreZL1power69
Same as mentioned in another review, of kids are working there’s a 50/50 chance your order will be wrong. Also don’t go here if you are on any kind of a time crunch. Waited 15 minutes in the drive thru, ordered mozzarella fries and was given chicken fries. Also no receipt given so you can’t report them to BK via the survey.
… morebubbloo9 “Bubbloo99”
Slowest burger king on earth just ordered a sprite , and it’s straight carbonated water , no sprite in it whatsoever , it’s constant with this place.
Try to call just to let them know that they need to change out their Sprite.And nobody’s answering the phone.Yeah there you go.
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