

Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Address and Contact Information
Address: 11291 FL-50, Orlando, FL 32817
Phone: (407) 434-0760
Website: https://locations.chipotle.com/fl/orlando/11291-e-colonial-dr
Order and Reservations
Order: Order online
Related Web Results
Chipotle Mexican Grill Locations in Orlando | Burritos, Fast Casual …
Chipotle Mexican Grill in Orlando, FL
2211 S Orange Ave – Chipotle Mexican Grill in Orlando, FL
Reviews
The rest of the service at this store is unacceptable. I am frequently left waiting on my mobile order even when there is no line, which shows a lack of urgency and organization. Several employees come across as rude and unprofessional, which makes the experience frustrating and unwelcoming.
If I did not work next door, I would not continue to visit this location. Management needs to address these service issues and recognize Victoria for the standard of professionalism she maintains, because she is the only reason this store continues to earn my business.
The first time I went through the drive through and the girl literally took forever to go to the window. And no she was not busy. Just chatting. The whole point of picking up is to not wait 20+ min. And when she finally looked my way she handed me my food that was literally sitting right behind her. Needless to say, the food was cold and they forgot items.
The second time, I went through the drive through once again. This time I was met by the same girl. Once again, not paying attention to the window just chatting and moving about. I had to honk my horn and wave my hands like a lunatic to get her attention. She finally sees me and hands me my food that was sitting behind her getting cold.
The worst part is that when I get home and open up my food that I paid money for it looks like the picture attached. Literally looking half-eaten, like they threw a bunch of stuff together and sent it off. The bowl is literally empty. Like I can see the bottom of it.
Overall, the worst experience I’ve ever had at Chipotle. I understand you have literal teenagers working at that restaurant but maybe thats not the way to go.
Good environment.
What a joke. My food was made and sitting right there, but apparently I was supposed to enjoy a front-row seat to the cashier and the customer ahead of me trying to solve whatever mystery was happening on the customer’s phone. Five extra minutes of watching them fumble around like it was rocket science.
No communication, no urgency, nothing. Just me standing there wondering if I accidentally walked into a tech support center instead of Chipotle.
I finally just left because clearly nobody cared that my order was ready or that a line existed. Absolutely embarrassing service. Do better.