Igloo Frozen Custard

  4.2 – 492 reviews  $$ • Ice cream shop

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Igloo Frozen Custard 47905

Hours

Monday10 AM–9 PM
Tuesday10 AM–9 PM
Wednesday10 AM–9 PM
Thursday10 AM–9 PM
Friday10 AM–9 PM
Saturday10 AM–9 PM
Sunday12–8 PM

Address and Contact Information

Address: 4909 Tazer Dr, Lafayette, IN 47905

Phone:

Website: http://igloofrozencustard.com/

Order and Reservations

Order: Order online

igloofrozencustard.com

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Reviews

Vivienne Stroot
I visit the Igloo (either locations) 2-3 times a week, usually for drinks and occasionally food or custard. This is the location I have to visit more often due to it being closer to my workplace. The food, custard, and drinks are always great. Just keep in mind the long wait times (could be up to 30 minutes) during their busy hours. Although they do have an online order option which may be faster during these times. Their dining room is also closed.

I highly recommend the French fries, Boscoe Sticks, Onion rings, and Cheese curds. My go-to ice cream is the twist cone with sprinkles, although I love whenever they have the lemon blueberry and s’mores flavors. Their pineapple dole whip is awesome as well. Their flavored Cokes are the best in town and I highly recommend trying different flavors in your coke every time you go!

My one major complaint is the service. I don’t know what’s in the air at this location, but the employees here have been consistently rude ever since I started visiting regularly over a year ago. It’s to the point where my friends and family refuse to visit because of the rude employees. They don’t want to visit the other location either because this particular one has ruined it for them. Even when I tell them it isn’t personal and that’s just how they are.

It has gotten better the last couple months with new employees.
Although the problem employees are always monotone, glare at you, and act like they are miserable — it makes visiting very off-putting and uncomfortable. After every item, they always ask “is that all?” or they give you your total before your order is even finished. Luckily I haven’t seen these particular employees for awhile, BUT I visited yesterday (8/20) and was once again met with horrid service. I usually don’t visit earlier in the day because the older employees are rude at baseline (which I think rubbed off on some of the teens that work(ed?) there). This particular person was the older blonde lady. She yells instead of using a normal speaking voice. I really don’t know what her issue is, but it was beyond ridiculous and she really shouldn’t be working the window with that attitude. When I was second in line, I could hear her yelling at the car in front of me as clear as day, every word. Once I pulled up to the window she had her back turned towards the window and was yelling at the young girl for about two minutes then finally took my order. She kept my card instead of giving it back to me after charging me. She gave me 2/3 of my items and was acting like I was done being served. I mentioned my remaining item and was about to mention my card as well. She cut me off and said “YEAH, I KNOW. I HAVE YOUR CARD.” in such a judgmental, nasty tone while grimacing at me. Then kept asking if I wanted a recipe even after I told her no twice. It was not necessary at all.
I used to work in retail and food service for years and I am never rude no matter what attitude I get. I understand it’s stressful and customers can be a handful BUT I was not rude or inconvenient at all, just to receive this kind of treatment from her. I am tired of visiting this location just to get treated like this. If I am treated poorly one more time I will no longer support Igloo East, because this is clearly a known issue that isn’t being fully taken care of.

To end my review, great food, amazing drinks, and awesome custard. Horrible service if you get the unpleasant employees serving you. The nice employees are so appreciated and I always enjoy seeing them at the window.
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Jared H
This is a 2 1/2 star rating. The mushrooms had a good flavor, but the small bag had about 8 mushrooms in it and most were small and it was $5. The “huge” breaded tenderloin, again, good taste but $8 for it, and it’s not big. After tax almost $15 for this is absolutely not worth it. Service was decent.
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Wade Matthews
I’m going to give this place more of a 2 and a half star rating because of the price. The food was good hot and fresh but very overpriced. I’m from out of state just stopping in and can see why I haven’t heard of this place and it’s not blowing up expanding with locations across the country. I spent about 20 dollars for a single meal at a fast food restaurant so I’m far from impressed with the money spent. Straw is ridiculously small I have never seen a straw this size used at any restaurant besides maybe a coffee shop. This place does have potential to be a 5 star fast food restaurant if prices where more appropriate and meals where sold as meals and not priced individually for each item. This in it’s self would make it 4 and a half stars and another half star for normal straws lol. I didnt try any custard or deserts but I’m sure they are probably good considering the food was good. Reminds me of Culver’s except Culver’s is more affordable for the same quality.
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Jay Tinder
Some of the best custard I’ve had period. Strawberry milk shake was awesome. Might be a little more expensive than some other icecream stands but you pay for better quality.
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rswingle
Dining room is closed and the drive-through is remarkably slow. Better options elsewhere.
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Josh Shaver
Listen, this place is the Mad-Note. I know thats outdated slang, But I really like this place. If you like Ice Cream, you’ll love it here. If you like iced tea, this is your cool down spot for drinks too. Trust me on that
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Mary Mathew
I’ve been coming to the Frozen Custard since before I can remember! My grandma would take me there for a treat. Till this day my summer is not complete without nut bars and fruit drink! I’m 66 LoL
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Bailey Mersch
I’ve been here a few times for drinks. Today my boyfriend and I tried the food. It’s very overpriced for what they gave us. The 3 piece tenders was basically 3 nuggets. The nacho fries which I was expecting meat cheese and jalapeños for 6.50 is really just fries & a cheese cups. Not worth the money in my opinion. $35 for food that should be $20-$25. Also, the fried pickles I ordered burnt… most of them didn’t even have breading. Just burnt pickles. I’m not one to leave negative comments or reviews.. but I’m very upset about my experience.
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Shelby Canarsky
Every time my family chooses to eat here I always dread it. The taco salad is always wrong and different every time. I ask for extra meat and there’s barely a scoop. Only a remnant of a tomato. Not sure how this is a taco salad. $26 for 1 sandwich, 1 drink, 1 fry and 1 taco salad….huh???
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Bailey Brown
The last 2 times we’ve visited we’ve waited 30 min for a chicken wrap. Today we did an online order trying to shorten the wait time. Online said it would be ready at 417. Still hadn’t received a ready text at that time. Went to get groceries and came back almost 30min later, still no ready text. Went to the window and it was sitting there (incorrectly prepared). Got a ‘ready’ text after we already picked up our food.
Just be prepared to wait if you get anything other than drinks. Online ordering is not an efficient process either.
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