Dunkin Donuts

  2.6 – 470 reviews   • Coffee shop

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Long-running chain serving signature breakfast items & a variety of coffee drinks.

✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Dunkin Donuts 79928

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Order: Order online

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Dunkin’ at 13649 Eastlake Blvd, A1 in El Paso | Coffee & Donuts …

Dunkin’. Open NowCloses at 11:00 PM. Get DirectionsDOWNLOAD APPDOWNLOAD APP. Strawberry Donut. Dunkin’ Near You. 13649 Eastlake Blvd, A1. El Paso, TX 79928. ( …

Dunkin’ locations in El Paso

El Paso, TX. 1105 N. Yarbrough Dr. Open 24 Hours. 1105 N. Yarbrough Dr. El … Open NowCloses at 11:00 PM. 13649 Eastlake Blvd, A1. El Paso, TX 79928 · 14010 …

Find Your Nearest Dunkin’ Location

Looking for great coffee, breakfast, and espresso options? Find a Dunkin’ near you with a drive thru, curbside pickup, mobile-ordering, and WiFi.

Reviews

Shantall Garcia
Everytime I go to this place something is always wrong. This recent time I ordered a matcha latte & it came like this. It’s crazy how I pay 5.94$ almost 6 bucks for a drink and it’s like this and I did not ask for light ice.I can only imagine that with light ice it’s less than half the cup like what??? Another time my drink had the wrong milk, I asked kindly if she could correct and she took the cup rudely and made a face. I would definitely not recommend this place AT ALL . I’ve also been there late to get doughnuts around 8:30-9:30 pm and they are always out of EVERYTHING. This is my last time going to Dunkin.
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Abraham Josue D. E.
This location everytime we come, donut flavor availability is too poor service is too slow and unfortunately being one of my favorite franchises, this location management should be taking care of. Is compromising reputation and eventually customers will be lost. I strongly recommend you to pay attention on this one. I hope next time I come my expectations be exceeded. For now, o will say there is an opportunity area. Staff is under training, beverages are not hot enough , flavors are always limited, facility looks dirty.
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Kaila Jackson
I went through the drive-thru and had no idea what to order, but Matthew and Diego were extremely patient and helpful. They took the time to walk me through a few options, made recommendations, and helped me decide on an order without making me feel rushed.

Their attitude was friendly and genuine, which really stood out for a drive-thru experience. You could tell they cared about giving good customer service and making sure customers actually leave happy. Matthew and Diego definitely made my visit better I’ll be back because of them.
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Dean Rogers
Service was less than ideal. There was no one at the front when I got there. Took them a minute to know I was there. There were at least three on the job, and it wasn’t busy. On the other hand, got my drink and donuts quicker than expected. I’d say the order was pretty accurate for how simple it was. Could’ve been more attentive as they didn’t notice me for a couple minutes.

Went to get maple bars and a drink for myself and my mom, but they didn’t have any. I ended up getting chocolate glazed donuts and they weren’t bad. Still prefer maple though.

Overall, the place was well put together and had a decent selection. Just need to work on their service
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Kimberly Cook
Shittys service honestly my husband was trying to order my drink how I like it and the lady kept interrupting him without knowing what he was asking for! The fact that she didn’t even do it the way I asked it want made me the most angry additionally the drink isn’t even full ! Horrible service and the fact that when I told her she made it wrong she just told me no I didn’t I made it myself the food was even worse like if she hates her job and just threw everything together worst Dunkin’s by far !
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Heber Trinidad
At approximately 10:15 p.m., my family of approximately 10 entered the establishment to purchase coffee and donuts. Initially, the donut selection was limited, which I can comprehend given the late hour. However, the situation escalated when the hot coffee was unavailable, and even the cold coffees were prepared incorrectly on two separate occasions. Furthermore, the staff exhibited an attitude, suggesting a lack of motivation and willingness to provide service. There were three staff members present, and none of them demonstrated any initiative or exhibited customer service skills.
To make matters worse, two staff members informed us that we were required to leave. When my uncle pointed out that it was 10:43 p.m., and the establishment’s closing time was 11 p.m., he was repeatedly told by another team member that we need ro leave. This response was accompanied by a significantly more confrontational tone. Given that the establishment closes at 11 p.m., why were we asked to leave? It appears that they are attempting to conclude their shift early to commence their weekend. However, for us, this is our weekend, and the establishment is expected to provide a service that justifies the expenditure of our hard-earned money on their products. Unfortunately, it seems that the staff has failed to fulfill this obligation, as their job is primarily focused on customer service, yet they are unable to perform this function effectively.
This incident is merely one of many consecutive negative experiences that have prompted me to write this post. I am currently seated outside the establishment with my family.
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Gina Gutierrez
I asked for toasted bagel and instead it’s roasted, didn’t even give me the side of cream cheese. America can’t run on this dunkin.
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Trivia Griffin
Absolutely the most unprofessional experience I’ve had at a Dunkin. The manager is consistently rude and displays a poor attitude. My drink order is wrong nearly every time and they are frequently out of basic items like cold foam and whipped cream. On top of that, they refuse to provide a pup cup for my senior dog, even when I offer to pay for it. This location has become increasingly disappointing, and the lack of customer service is unacceptable.
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Liliana Piña
⭐ 1 Star Terrible Experience Every Time

I don’t understand how a Dunkin’ can call itself a donut shop and be out of donuts by 4 PM. This has happened multiple times. Not once multiple times.

On top of that, they never answer the phone. I’ve tried calling ahead so I don’t waste a trip, and no one ever picks up. So you drive over, wait in line, and surprise nothing is available.

Poor planning, poor communication, and zero consistency. If you don’t want to sell donuts past the afternoon, then say that. Otherwise, stock your store or stop wasting customers’ time.

Absolutely disappointing and unreliable. I won’t be coming back.
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Kay Des
First issue is that I always order decaf and I have to go in to order specifically because they never follow what you order. I’ve order decaf over 3 times and they ALWAYS end up making it with regular coffee (you can see which tap they use) I can’t have regular because it has too much caffeine and I’m pregnant. So I asked the girl to remake it as it was supposed to be decaf with light ice she had a smart ass attitude when I asked nicely and proceeded to make it decaf with the cup overflowing with ice which then she still had to remake it because I ASKED FOR light ice if you can’t follow a ticket instructions and have a horrible attitude find somewhere else to work
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