

McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
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Fast Food in Hanson, MA at 318 Liberty St | McDonald’s
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Reviews
I got home to give the food to my kid and they realized it was a wrong order. So I called the store and whoever was on the phone instead I can bring the food back then. I said i can’t and they said, then I can’t do anything about it.
And then just hung up on me.
Definitely never going here again.
I placed a $60 mobile order through the official McDonald’s app, which was fully paid for and confirmed. When my kids went inside to pick it up, the employee at the counter told them that only $20 “went through” and demanded $40 cash on the spot.
That is NOT how the McDonald’s app works, and anyone who uses mobile ordering knows the store receives the full payment BEFORE food is even prepared.
When I called the store to clear it up, the same employee refused to speak to me, then suddenly changed her story and claimed the full amount “did go through.” The whole interaction was shady, unprofessional, and frankly feels like they were trying to take advantage of kids who didn’t know any better.
If I hadn’t stepped in, my kids would’ve been out an extra $40 for an order that was already paid for.
Completely unacceptable.
I will not be returning to this location, and I strongly suggest management investigate staff who think they can pressure minors into paying cash for already-paid mobile orders.
I’ve tried to work through the contact us to get refunded…..I’ve been told in this circumstance the order would be cancelled and refunded, but then the charge posted from the bank. I’ve been told the resteraunt team will reach out to help….that was a week.ago, so far crickets.
I’ve only asked the charge be refunded, this seems like a simple problem to fix, I just don’t understand how it’s this complicated.
Very disappointed.
Everytime I go to this location it’s the same thing whether I dine in or go through the drive through.