Cindy Wilson
Came to this location over the weekend. Order two items. A pretzel with cheese sauce and a pretzel dog. The man at the counter was not very friendly and when I asked for receipt he said he couldn’t give me one. I get home and the pretzel dog was really a bag of little pretzel pieces. Contacted corporate with this complaint to give them time to resolve it or do a partial refund, and they said management would contact me and I have had no communication whatsoever. HORRIBLE CUSTOMER SERVICE.
… moreMorai Ball
Foods are good but A very pricey I ordered mini dogs cup and small lemonade they charged me $18.97 wow so expensive nowdays. It’s not a snack it’s a meal priced
Foods are good to me and my kid but way way too pricey. I wouldn’t go there anymore.
… moreL0st B0y
When there because we saw online the new pretzel cheese sticks.
we got there we were happy because they had them advertised on the board but when we asked for them & they said we don’t have them here They’re just having them advertised on the board [ I think that’s called false advertisement ] because if you’re not making them , you shouldn’t show them on the board .
So we just got our pretzel but the pretzel seemed like it was left in the cooker a little too long it taste a little burnt … But the lemonade was good..
… moreRegina Gorkavchenko
Cashier was rude and wouldn’t let me finish ordering before asking me for my money. We ordered some small cheese bits, cinnamon bits, and two cups of horchata and somehow the order came out to $37.99. I had a question about why the price was so high, and he was ignoring us and eventually he yelled at us and said that each cup of horchata was $14.99 and moved on to the next customer. We never got our receipt and were in a rush so we didn’t have time to ask for a manager
… moreAngelyka Cava
My pretzel had a tasty garlicky-buttery flavor to it, and the bread itself was cooked pretty well. I appreciated that it wasn’t too salty. However, since the flavor I ordered appeared under the “cheese” options, I was expecting some more cheese, and I did not see any in my food. It’s good for a snack while walking around, but not the most satisfactory meal out there.
… moreChristina Farmer
All I ordered was a small lemonade, a classic pretzel, and two cheese sauces and it was over $20! I was in utter shock. But then not only did that leave me shocked, but when I took a sip of the lemonade it was awful!! Either the lemonade fermented or when the worker went in the back of the kitchen after grabbing my cup (was strange as the lemonade was on the counter), he poured something extra into my lemonade. It tasted and smelled like straight alcohol! The first sip sent my brain buzzing and I can still taste the after taste hours later. The (only)worker wasn’t there when I tried to go back to talk to him about the lemonade, so I tossed it and walked away. I’m not sure what happened, but I will be reaching out to the manager or the customer service email I have seen here in other reviews. Just wanted to put this here as a warning.
… moreSALESH RAY
I MISS ALAM AND KUMAR.THEY USE TO MAKE REALY REALY GOOD FOOD AND KEEP THIS PLACE VERY NICE AND CLEAN WITH VERY GOOD CUSTOMER SERVICE.BUT THIS NEW MANAGMENT IS WORSE VERY BAD FOOD AND VERY DIRTY PLACE WITH VERY BAD CUSTOMER SERVICE.ALL MY FAMILY AND FRIENDS STOPED GOING TO THIS PLACE SINCE NEW MANAGMENT OR OWNER TOOK OVER.
… moreMike P
I stopped by Wetzel’s Pretzels at Vancouver Mall for a quick snack, but it ended up being my last visit. The worker looked upset that I was trying to place an order, which set the tone for the experience. I should have checked the price beforehand, but $19 for cold, unimpressive Pizza Bitz that tasted old and a lemonade felt steep. I don’t mind paying more for quality, but this wasn’t it. Lesson learned—never again.
… moreDebra Johnson
My grandson wanted a BIG pretzel. Hot a pizza pretzel. A regular pretzel. The young lady working was so patient and let him order his own. Then she asked HIM how he wanted his pretzel. He felt so special.
… moreLayla garcia
there was hair cooked into my pretzel bite. super greasy food , would recommend just going down to auntie anne’s instead i
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