Address and Contact Information
Address: 902 NE Interstate 410 Loop, San Antonio, TX 78209
Phone: (210) 828-1478
Website: http://www.magictimemachine.com/
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Magic Time Machine
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Reviews
(I would not suggest for autistic kids and adults might be overwhelming.)
Loud and jovial fantastic atmosphere.
Our server was nacho libre, and the guy did a really good job. I’ve never seen the movie but I could tell the server was putting on a good performance. Chicken tenders are my go to food everywhere, so I ordered them crispy with fries. Honestly, the food wasn’t bad at all. I was expecting the tenders to suck and for the chicken to be poor quality, but they were well breaded and pretty thin so they were easy to eat. Whatever sauce they came with on the side was good, it wasn’t spicy and helped elevate the dish in my opinion. It was similar to a cane’s sauce, but thinner. It wasn’t the best chicken tenders I’ve had, but I was surprised that I enjoyed them.
Some people in my party got the Roman Orgy, which is a good deal if you like the food it comes with.
The salad bar was a plus, it was just tricky to remember where it is if it’s your first time going when you’re seated on the other side of the restaurant.
TLDR: Exceeded expectations and pretty good food for an entertainment place.
Our server, Hiccup (from How to Train Your Dragon), was great and tried his best to take our minds off of it however only minutes later we were visited by a second roach crawling across our table before we’d even ordered our food. Our server saw it too and said something would be done about it.
We started to order when my daughter-in-law went to pick up her drink and shrieked finding a third roach crawling up her glass.
Then my daughter asked for a high chair and a very dirty high chair was brought to our table. My daughter wiped it down with baby wipes then sat her daughter down…but she didn’t want to be in the high chair so she pulled her right back out. That’s when the fourth roach emerged from the high chair.
We contemplated not ordering and just leaving and going somewhere else but with no notice and a party of 20 guests, there was really nowhere else to go. Almost half our party refused to eat there and left which was truly embarrassing for us all.
Towards the end, the manager came to our table and offered an apology and that was that. There was no compensation offered of any kind.
I give one star to this establishment on behalf of our server who was great. This place holds a lot of memories for us as a family but sadly this would be our very last time at The Magic Time Machine due to the conditions in which we had to eat and celebrate under and especially without offering any sort of compensation at all for the embarrassment we suffered alone on top of us losing our appetites before we even ordered our food.
Had it not been for our server staying in character and making us laugh, we wouldn’t have been able to even order. Just be warned, it’s a fun atmosphere…the food is even good…but they are infested with roaches and will not compensate you for having to endure that experience, should it happen to you.
Every single character did awesome and the environment was so creative and fun to watch and the interaction was amazing “Raven” was out waitress and she was amazing. Wasn’t able to get pics with everyone as it was busy and everyone was in hi demand