Marie H
I enjoyed going to this L&L Location for my monthly Hawaiian good treat! It’s great that they have delicious lumpias now and the Kalua pork with cabbage us delicious!
… moreCOL
It may have been good but the front desk chick was rude and not helpful even the people in front were like perplexed and trying to find out and get assistance. She just kept saying no. No. Nope. You can’t do that you can’t get that. Instead of like I dont know helping them… get her off the front desk!!! Lol. She is rude and kills the whole hawaiian experience lol. Macaroni salad wasnt good at all. Reddit says there are others and this is just hype.
… moreLizette Gonzalez
It feels like standards for food and customer service have dropped everywhere lately, and sadly this location is no exception. I ordered a chicken katsu plate and was shocked at what I got — the chicken was paper-thin, overly crunchy, and nothing like it should be. I went back to let them know and ask for a remake. When I got back in the car, my husband told me about his barbecue mix plate — part of the chicken didn’t even look fully cooked. He didn’t feel like complaining about it because, honestly, it’s just been too much lately.
The response inside was disappointing. The cashier looked at me like I was crazy, then checked the plate herself. She wouldn’t want to eat that herself, so why serve it to a paying customer?
While I was waiting for my replacement, the staff, including the cook, kept looking over at me and talking among themselves — not exactly professional or welcoming. It left me uneasy about my food being handled with care.
The remake (as shown in the photo below) was better than the first plate, but still not up to standard. Other L&L locations are really good, but this one just isn’t. Between the poor food quality, lack of customer service, and the way I was treated, this was not a good experience. I won’t be coming back.
… moreLena
I have been eating L&L for years on Sports Arena and Hawaii. Yesterday I went in the sports arena restaurant and ordered Katsu Chicken & Shrimp with well done fries only (told the counter girl 2x) When I got my order it was with rice and Mac salad no fries. I took it back without touching it and the girl said you ordered with Mac salad. I told her no you must have misunderstood. She took it back and about 10 minutes later I got my order back with half cooked fries and the rice still in the plate with my chicken and shrimp now cold. I just needed to vent. No apologies were made. Maybe new management. What is happening?
… moreDani
Delicious BBQ meats! I love that I can get a variety of meats in one plate with generous portions. The rice is perfectly cooked and macaroni goes well with the meals. The addition of Lumpia and Malasadas on their menu is a treat! My other favorites are the Saimin Ramen, Musubis, Kalua Pork and the breakfast plates with over easy eggs with dripping egg yolks on rice.
… moreMarco Espinoza
This was a bizarre incident. I came in with my two little girls to grab a katsu kids bowl and a mixed bbq because I love this place. After placing my order my youngest dropped her cup on the dirty floor so I asked the cashier for a new one. After handing it over, I gave it back to my child, however, the cashier was bothered. Mentioning that she felt rude the way I grabbed the new cup from her. She said I snatched it and she was offended. I NEVER snatched a cup, I was more upset with my child who had dropped her regular sized cup on the floor. I apologized and told her I did not mean to come off rude, and after clearly seeing her face being upset, not listening and continuing the negative feelings she had towards a misunderstanding, I went to sit at my table to wait. She continued and we went back and forth, in Spanish now. I genuinely do not know what her problem was, but my intention was never to be rude to her. I am Mexican born and respect all cultures. Obviously she was having a bad night but this behavior was beyond unnecessary. I get that right now this administration is separating white from color and I look white, but you can’t judge a book by its cover because I speak fluent Spanish and when I started using my native tongue there was no doubt of why she was in the wrong. I want to remind everyone to show peace, respect, and love to each other. What a bummer with the customer service in this location.
… moreCindy Stickler
My husband came up picked up two dinners minutes ago u are not closed yet u did not answer phone and closed when he returned the food was horrible and raw cost us 50 bucks we want to return it this is crazy u serve raw food that makes people sick deathly ill can cause all kinds of health problems we will bring your raw food in morning for our refund
… moreLuis Ignacio
Food was great. Got the half & half, chicken cutlet with gravy and BBQ chicken. Service is always great at this location. Also got a span musubi. Huge portions, enough for 2 meals
… moreRico Mac
Asked a local where I should order from to eat and they recommended L&L, I’m glad they did. Our food was delicious and arrived fairly quick¡¡¡¡ The meat was flavorful and tender, not a single complaint the sides were on point as well¡¡¡ All around great food experience. Way more food then two of us could eat unbelievably large portions.
… moreJo Wa
Had the mixed BBQ plate. Came out quick, tasted good. Was tons of food, could easily split it with someone.
… more