

At Papa Johns Pizza in Miami, FL, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it’s our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Miami pizza for any occasion. Call us for pizza delivery in Miami or stop by 2877 Biscayne Blvd for carryout to order the best pizza in Miami, along with breadsticks, wings, and more!
Pizza take-out & delivery chain offering classic & specialty pizzas, plus wings, sides & desserts.
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Order Details:
• Original Order Date: Monday, October 27
• Scheduled Delivery Date/Time: Friday, October 31 at 11:00 AM
• Confirmation Email Received: Tuesday, October 28, confirming delivery for October 31 with an estimated arrival of 11:10 AM
Issue Summary:
On Friday, October 31, at approximately 10:12 AM, I began receiving text messages and calls from the delivery driver, stating she was two minutes away. This was nearly an hour earlier than my scheduled delivery time. When I attempted to ask why the delivery was early, communication was difficult as the driver primarily spoke Spanish and I speak English.
I sent a coworker downstairs while I contacted the store. After being placed on hold for an extended period, I finally reached someone who understood my concern about serving cold pizza to my staff due to the premature delivery. I was offered two options:
1. Use insulation bags to keep the pizzas warm, or
2. Cancel and reorder to ensure fresh pizzas, with an estimated delivery of 12:30 PM.
I agreed to cancel and reorder based on this conversation. However, shortly after placing the new order, I received a call from another employee (who did not provide her name or title) stating my order would be canceled because “the pizzas had already been made.” When I explained that the driver did not speak English and had dropped off the pizzas prematurely—and that I had already been told I could reorder—I was told that it “didn’t matter.”
I found this dismissive, unprofessional, and inconsistent with the customer service I expected from Papa John’s. I was even questioned about why I scheduled my order for that specific time, which I found inappropriate. I advised that I placed my order at the specific time because the last time I placed an order, it arrived late.
Ultimately, I had to reorder from another Papa John’s location, which was able to accommodate my request promptly and provided excellent service.
Request:
I hope this incident will be reviewed and addressed to ensure better communication, professionalism, and flexibility in meeting customer needs in the future. I would also appreciate a follow-up or goodwill gesture to acknowledge the inconvenience this caused during a planned staff engagement event.
Thank you for your time and attention to this matter.
Sincerely,
Marla
6 hours after ordering I received one cardboard like cold pizza. I never received my cookie and bread sticks. The pizza was awful. I called back and asked where my cookie was two different times and both times they lied to me and said it was on the way and they never delivered.
I also complained to corporate about this and never heard back about a refund. They are awful!