

McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Address and Contact Information
Address: 2020 Yellow Springs Rd, Frederick, MD 21702
Phone: (301) 682-6233
Order and Reservations
Order: Order online
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Reviews
They have strange hours, opening later and closing earlier than any ive seen in the area, and within an hours travel.
Id say that about 70% of the time the people working make aistake on my order, whether made via the app or at the drive thru.
I will say that while they mess up often, they are atleast very polite and friendly.
Beyond that this location is subpar all around and needs a lot of work.
Lets start of by saying that I have been a costumer at this McDonalds for well over 20 years as a resident at the Whittier Community. Obviously mistakes have occurred during our long dinning experience but the overall experience prior to these last few years has been pleasant, trusting and positive.
Over the course of the last 3-4 years it has appeared that both the proprietor and management simply do not care. We have encountered issues varying with food quality, accuracy and have witnessed arguments instigated by staff with costumers both in drive thru and within the restaurant. It has gotten so bad that we have stopped dinning at the restaurant as we never know what is going to happen. Recently we encountered multiple issues where we specifically requested no inions on quarter pounders / double cheese burgers and missing items from our order. The response has been less than hospitable, during one circumstance we returned to the McDonalds to address the issue and the manager openly took our food to the back area to ensure that onions were included and quantified by looking at the receipt as if we were not being honest. then and only then was our food order redone after a 13 minute wait and no apology was provided other than “here”. On another and the latest incident, we were missing 2 quarter lbs and 2 double cheeburgers from our order. I attempted to contact the restaurant and the listed phone number to my surprise has not been in service for a long time period (mind you the phone number was still listed as active). I returned to the MCdonalds to speak to management once again I was forced to wait for nearly 10-13 minutes while the manager walked away and went into the back office. Upon returning the manager again asked me what was missing from the order and i repeated myself for the 3-4 time, at which time the female manager simply said that she filled the order and all food items were included in the bag. I looked at her like she had grown a second head and stated again that the food was missing to which she responded that she was not willing to do anything… I then called McDonalds corporate as I was left without the missing food and refund and they took down my complaint. Also stated that the McDonalds Franchise owner would contact me as this was a serious incident. It now been 6 weeks since the incident was reported and no one, not a soul has reached out.
I would not ever recommend this franchise to anyone ever as their given track record has fallen away from caring about this community or its costumers in any way. I will NOT be returning to this McDonalds and plan on posting this on every single social media outlet available to me as they do not care and i worked had for my money to simply give it away.