Nikita West
I ordered the #1 which was a double bacon cheese deluxe meal, my boyfriend ordered a #3 which is a double backyard bacon ranch meal. The cashier decided to ring us up for two #1’s, one triple and one double. After getting home we realized our food order was wrong. No one else was in the lobby or drive thru during our visit so I don’t understand how she got it wrong. Also, the food she charged us for cost more than what we wanted. After a phone call where we were assured it would be taken care of he had to drive back up there. He returned the food. Yes, the food was replaced but he had to request fresh fries or else they wouldn’t have been given and the cashier had a very lackadaisical attitude about it. She did not offer an apology or to refund the difference of the meals. The food was actually good but the service left much to be desired.
… moreTy Ward
Never been a fan of DQ food…but being that there are very few places for a quick dessert in Monticello, we stop by every so often for ice cream.
Service is typically pretty quick and the staff are friendly. My biggest problem with this location is they skimp on their product. On more than occasion, we’ve gotten Blizzards like pictured. If I’m paying nearly $5 for even a mini-sized Blizzard, at least fill the cup.
… moreMichael Curry
I like the ice cream that goes with the $7 Burger deal. With that being said the person I was with who was the driver looking through the window said she could have swore she seen them heating our food up in the microwave. The food was okay at best.
… moreAli Grice
The person taking the drive thru orders was VERY RUDE she had and attitude because we could not hear her and then rolls her eyes as we pull of FIRE HER!
… moreGerry Brown
The Blizzard’s were very good. The guy who waited on us was very nice. A female worker that was there 3 days ago, was also there today. She passed me today, I smiled and said “hi”. She totally ignored me again today as she did on Monday. How rude can people be.
… moreSue Morrow
The Dairy Queen in Monticello has very friendly and efficient workers. The chicken strips were hot and delicious. The blizzards were made perfectly. It’s nice to be waited on by a smiling worker who takes care of each customer.
… moreJudy Day
Ordered 2 large chocolate brownie extremes. At same time. One of these is poor quality.
… moreMariah Elisia
Ordered two side salads with cheese and no tomatoes and I received a small plastic container barely half filled with tomatoes! I will be getting my refund
… moreofflimits
Lobby locked at 11.24 am on sunday. Employes messing around. Cold chicken…. Dont stop here to eat.
… moreCheyenne Hobdy
Tried to order in the drive thru and the lady couldn’t hear me and so I spoke a little louder and she said “don’t yell at me” very rude might I add. If you don’t want to work in customer service don’t, but don’t be rude to people when they are simply trying to speak louder so the order can be taken.
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