A. Bravo
Wanted to give a big shout out to the afternoon crew from this past Monday ( 12-8-2025 ) around 8:30pm. !!!!
From the beginning of our order thru the drive thru , the gentleman was super respectful and nice and even though we had a difficult order of just 3 chicken sandwiches, he took care of it with no problem…. Even when we paid he made sure everything was to our wants, repeated the order again and then the lady was also nice that packed up our food and handed us the bag. They even marked our sandwiches with the correct ingredients.
ITS BEEN A LONG TIME SINCE WE RAN INTO A GOOD FRIENDLY CREW like this one. And the sandwiches were great ! Keep it up team .
… morePatricia Ivory
I ordered 50/50. The regular was ok. The spicy was horrible. It was burnt, so overcooked you couldn’t chew it. I thought with this store being remodeled food would be better – so wrong. Well this was my last order from popeye. Look at this picture
… moreBreshy
In as much as I don’t like fast foods,this day I had to,I was soooo hungry that I could not help it .Cheating once in a while doesn’t hurt,I decided to look for the nearest Popeyes and found this one.,I drove 26mins since I was on my way to Dallas.i was happy and ordered the family combo. I enjoyed the delicious chicken and biscuit and my cravings were satisfied
… moreBill Bates
I always hate to give a bad review, but the people that work here are awful. As soon as we walk in the door, it seems that an employee is about to have an altercation with a belligerent customer. My wife had several questions at the counter which went ignored. Had another question when they brought our food, and the woman acted like she did not exist. To top it off, they left out my order and had to chase them down and overly explain that we did not get our food. After all this, I did not even taste the food. Will never come here again, and will gladly pass the word to anyone I know that is considering it. If you don’t have thick skin, a sidearm, or boxing gloves, this is not the place for you.
… moreSarah Gray
This location was awesome. Jazmene was super friendly and very professional. The food was hot and fresh. They ran out of pies and we waited and my gosh worth the wait.
Definitely worth my cheat meal lol IYKYK
Yummy food great customer service. Thank you
… moreLakesha Thompson
It was convenient to stop at this location to get my mom chicken. Another customer and I waited 35 minutes plus on chicken just to still get the orders wrong. Which was done to SEVERAL orders as I sat and watched. This had to be the most rudest MANAGER I have ran across. She talked crazy to several customers, including myself. Did not try to accommodate for anything even though they were at fault. She went as far as to reaching under my keys for the receipt to give me a refund when I just asked for more than 1 sweet heat sauce to accommodate for not having the spicy chicken that I asked for after waiting such a long time. 1st of all, why are you just dropping dark meat when you don’t have any meat on the racks. Any who, it took a lot for me not to get out character. This could have been very ugly and quick. She then had the audacity to day she was going to call the police because I wouldn’t leave without my receipt. Threatening me with trust passing as if I would want to go back there for anything. Thank God for growth. Cause baby, it hurt like hell to act civillized…
… moreDavid Shelton
Visited the location January 29 2026 @ 6 45 pm. Business was slow 3 people eating inside, drive thru had maybe 3 cars. On line maybe 3 orders. Waited behind a family of 5 for about 5 minutes. The entire staggered all of us completely. We all left and went to the competition. Is this a common practice to ignore the customer? If it is I will be back!
… moreDusti Bollinger
This is the absolute worst Popeyes in Waco. Their system never works. Today was mobile orders only so I was like that’s okay I’ll just order online. Waited for about 10 minutes for my food. I got a 3 piece tender meal. The chicken was so hard I couldn’t even eat it. I thought since the remodel things would be better but I guess they just slapped some new paint on it and carried on with the same stuff as before. I’ll go to the one in Baylor from now on idk if it’s further. Save yourself some time and money and don’t eat here.
… moreAshlee Alaniz
I had a $500 order. The manager Shay & her crew were so accommodating! Positive and up beat! That was a huge order & they were friendly the entire time! I will be bringing all my business back here!! I applaud you ladies for your help and fresh food today!!
… moreThe Latin Critic
Went in ask cashier if I could get the $4 chicken sandwich in store or had to order online she said I don’t know.i said can you ask .the manager tells her we dont have sandwiches right now.& as im ordering food the drive thru Guy walks from behind the cooking area as he walks by helps himself(barehands) to shrimp where they serve Guests(Twice) heads towards drive thru window helped a guest touching Money the window etc…got my order after 10min(only one there) the wing was tiny(picture) chicken dry…..dinning area dirty not to mention restroom…all messed up(picture) the lock was barely hanging on plus you could see thru the side of it(Picture) won’t be back…. No wonder Popeyes is having a lot of problems & closing stores. It’s all about the employee’s working in it!
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