M M
I came to the Shake Shack in Burbank for lunch and overall had a really good experience. Since it was midday, it wasn’t crowded and ordering was quick and smooth. I like that they serve beer and wine here it makes the place feel a little more elevated than a typical burger joint.
The quality of the food is definitely a plus. Their beef is hormone and antibiotic free, and they focus on clean ingredients, which gives you peace of mind. The ShackBurger came out super hot, with a juicy patty and a fluffy potato bun. The cheese is rich and creamy, though it can feel a little heavy if you’re not too hungry.
Ordering on the touchscreen was easy with pictures of the menu items, and the restaurant itself is modern, bright, and clean, making it a nice spot for families and friends. Prices are a bit higher than average, but the overall taste, quality, and vibe make it worth trying.
… moreRyan S
Great food, but for there only being 3 other people in the restaurant at the time there while we ordered, it did seem to take a while to come out. But that also means it was fresh!
… moreRobert Meneshian
I DO NOT UNDERSTAND THE HYPE?
Have y’all had the fries here? What is it, Smart & Final brand ? Absolutely horrible.
I also got the Korean chicken sandwich, whatever it’s called. It was slightly bigger than a slider.
Not all that great.
Very expensive poor quality food.
… moreScott L
The famous burger comes to the Burbank downtown area. A free parking garage nearby and about 3 minutes’ walking distance. The restaurant is in wooden decoration with multiple ordering machines. I suppose there might be lack of labor so that all the staff are busy here. There are many customers at the rush hour of Saturday evening dinner time as I came. The limited Korean BBQ burger is great as is the spicy sauce with the traditional cheese, crispy onion and the beef!
… moreJonah Lopez
Amazing shakes and ice cream, will have to come back to try the food when I get the chance. Very clean environment and the employees are polite. Can’t wait to return.
… moreRichard Gibson
I feel bad for the workers here. This place was severely understaffed and the two workers that were there trying to build orders were hustling and trying to deal with customers who have been waiting forever. I waited 30 minutes for shake. It was sitting on the back counter for at least 5-7mins which I saw while I waited to even talk to anyone at pickup counter. Whoever manages this store needs to take a hard look at how they’re scheduling. Ridiculous and horrible customer service because of it. The employees were nice and apologetic.
… morePeter Xaymountry
I didn’t have a good experience this time around when I came to Shake Shack this morning to use my T-mobile Tuesday coupon. I tried to place my order through the mobile app but it kept crashing after I put in the promo code. So I had to do it on their website, also keep in mind you can’t place your order ahead of time if it’s not within their store hours. When I arrived to the store, the email said I would receive a text when my order is ready for pickup but I never got the text so I just walked to the pick up area for my order which was just sitting there. I asked for napkins and ketchup on my order details but all I got was 2 ketchup packets. Good thing I have a ketchup bottle and napkins at home. The fries are amazing like always but I thought the shackburger meat was way too thin especially if you get it protein style because the buger will look tiny. Some of the lettuce they used to wrapped my protein style burger didn’t look good either, it was dark green instead of light green so I removed it to avoid having a bad reaction. It’s pretty pricey if you come here so just keep that in mind compared to other burger place. Would I come back here, probably once a year but not a weekly place or monthly place for me. This location parking is at the structure around here or street parking if you can find one. The only staff interaction I had when I came to pick up my order was just telling them my name for my order and they handed it to me.
… moreDaniel
Ordered from the kiosk. Came out shortly after. The food was decent but nothing special. I tried the Korean menu and was hoping to be blown away but it was a bit underwhelming.
… moreCarl O’Neil
Big disappointment today SS. Chicken sandwiches are a gamble, consistency seems to be a problem industry wide. One of the best chicken sandwiches I’ve had came from a SS but today’s was emaciated, stringy and a soggy dog, yuk!
The new “parmesan truffle fries” were gross too, like grocery store fries you cook in the oven then try to spruce up and fail. They gave a heavy greasy mushroom gravy to dip in but the fries are so pathetic and mushy they just kind of smear in the goopy grossness.
The space is nice and the staff were awesome!
Clean bathrooms.
We drove out of our way for this? Insanity!
… moreTamia Tyler
This was my first meal after hoping off my very long flight and my first time trying shake shack, I must say that I was extremely impressed. I had a very amazing experience at this location. I ordered the new veggie burger, it was so delightful. Also the customer service and the food was amazing!
… more