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A casual dining SoCal tradition, NORMS has been the go-to neighborhood destination since 1949. As part of NORMS warm and familiar experience, NORMS team members personally form long term connections with each and every guest, giving them a sense of belonging whenever they step through the doors. Along with consistent, friendly service and a welcoming environment, NORMS is committed to exceptional quality food and beverages, scratch-made recipes, ample portions and affordable everyday pricing.
24/7 chain coffee shop offering generous portions of classic American food in a no-frills setting.
Hours
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
Address and Contact Information
Address: 102 17th St, Santa Ana, CA 92706
Phone: (714) 543-8273
Website: https://norms.com/
Menu Photos
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Homepage – NORMS Restaurants
Indulge in classic American diner delights! From hand-cut steaks to fluffy hotcakes, our made-to-order menu satisfies all day, every day.
Norms Santa Ana – Order Online – Olo
Norms Santa Ana. 102 E 17th Street, Santa Ana, CA 92706. Pickup. ASAP. Pickup … NORMS Restaurants is proud to partner with No Kid Hungry. Today, 1 in 5 …
NORMS Restaurants | Santa Ana CA – Facebook
NORMS Restaurants, Santa Ana. 1259 likes · 19 talking about this · 9811 were here. Where Life Happens® since 1949.
Reviews
Alberto Rodriguez
This place used to be a go to spot for my family, so we were excited to return after a few years. Unfortunately, the experience was very mixed.
The service was excellent, and the manager was phenomenal attentive, understanding, and very professional. That alone deserves recognition.
However, the food quality has gone downhill. The hash browns and sausage were cold and bland, tasting more like leftovers than freshly made food. The jalapeño mac and cheese was especially disappointing cold, congealed, oddly flavored, and unpleasant overall. Even the ketchup tasted extremely vinegary and off.
The sirloin steak was another letdown. It didn’t resemble a proper sirloin cut and was excessively dry, as if overcooked or reheated.
On the positive side, some items were great. The eggs, bacon, blueberry pancakes, gumbo, and berry lemonade were all delicious and clearly fresh.
Overall, I’m giving this three stars mainly because of the outstanding staff and management. I recommend trying a different place unless you stick to the items mentioned above, as the overall food quality is no longer what it used to be.
… moreThe service was excellent, and the manager was phenomenal attentive, understanding, and very professional. That alone deserves recognition.
However, the food quality has gone downhill. The hash browns and sausage were cold and bland, tasting more like leftovers than freshly made food. The jalapeño mac and cheese was especially disappointing cold, congealed, oddly flavored, and unpleasant overall. Even the ketchup tasted extremely vinegary and off.
The sirloin steak was another letdown. It didn’t resemble a proper sirloin cut and was excessively dry, as if overcooked or reheated.
On the positive side, some items were great. The eggs, bacon, blueberry pancakes, gumbo, and berry lemonade were all delicious and clearly fresh.
Overall, I’m giving this three stars mainly because of the outstanding staff and management. I recommend trying a different place unless you stick to the items mentioned above, as the overall food quality is no longer what it used to be.
Arthur Sosa Jr.
This place has plenty of parking and it is reasonably priced. The servings are large and the food was good. We would usually go very late night or for breakfast this was one of the few times we have gone for lunch. It really too crowded.
… moreXochilt Gonzalez-Fritz
Deborah greeted us a soon as we walked in. Always with a big smile on her face. She explained the menu and the special to the T. She was patient with my 82 yr old mother and she is also bilingual which we also appreciated. Always so attentive will definitely recommend and request her as my server in the future.
… moreAracely Mendiola
I stopped going to Norms for a good while, because I didn’t like how the food was in 2 different occasions, on top of been so loud and packed most of the time,(they don’t know how to make chilaquiles) anyways today we were very happy the food was very good, my son and his dad loved it, and I was pleased. Mireya attended our table and she was extremely kind same as the lady that greet me when I came in, Mireya keep checking on us asking if we need anything, I’ll come back for sure.
… moreJeffrey
Walking in smells like urine. But thats only in the front. Now, we had a stack of pancakes and steak breakfast. The pancakes tasted sour . We couldn’t eat it . I cant believe they even charged us. I told the server and then the cashier. The cashier said people have been complaining of the pancakes yet they are still serving them. This is the first time in eating at restaurants I actually feel like throwing up. I have always been a Norms person. My family have been coming to Norms for many years. To us it is filled with memories and nostalgia. When i miss my father I come to Norms. This locations food was bad.
… moreChris Yanke
I open the shop on Halloween night. It was extremely busy and I had to admit they maintained their concentration.
They didn’t let the stress get to them and they managed to carry themselves through, but I had to try something new on the menu the crisp apple pie and of course you added a scoop of vanilla ice cream and get it warmed up.
I swear to God I should’ve ordered two slices. This is so good. I sat at the counter and enjoyed my cup of coffee.
They’re going to be a lot of specials to try in November but this location is different than the one I usually go to, but the service is equal to the same and everybody is really friendly…
But I’m going to try that ham traditional dinner for 1999 that’s coming up next on my dream list.
… moreThey didn’t let the stress get to them and they managed to carry themselves through, but I had to try something new on the menu the crisp apple pie and of course you added a scoop of vanilla ice cream and get it warmed up.
I swear to God I should’ve ordered two slices. This is so good. I sat at the counter and enjoyed my cup of coffee.
They’re going to be a lot of specials to try in November but this location is different than the one I usually go to, but the service is equal to the same and everybody is really friendly…
But I’m going to try that ham traditional dinner for 1999 that’s coming up next on my dream list.
Jesus Reyes
I’ve been living OC all my life and I have always received excellent customer service here. I never thought it could get better until I had the pleasure to meet Manager Sunday during my last visit. What a wonderful personality and extraordinary customer service. During my visit, there appeared to be an unforeseen disturbance and Manager Sunday was able to keep the peaceful and friendly restaurant environment while providing compassionate, friendly and memorable customer service. She was able to handle the situation admirably and allowed me and all the customer inside the restaurant to eat happy and satisfied. She exemplifies what’s like to be a great manager; She truly cares about her employees and customers.
… moreNicolette Moccia
I have to take a moment to recognize Lanette, our waitress at Norms. I genuinely don’t think I’ve ever encountered a server with this level of charisma, enthusiasm, and work ethic especially at 11:30 PM, when most places are winding down.
From the second she greeted us, Lanette completely set the tone for the entire experience. Her energy, warmth, and friendliness created the entire vibe of the restaurant. She was attentive without hovering, upbeat without feeling forced, and clearly took pride in what she does. You can tell she cares about the guests, the atmosphere, and doing her job exceptionally well.
People like Lanette are rare, and companies are beyond lucky to have someone like her representing them. She didn’t just serve a meal she elevated the whole night. If Norms wants a textbook example of hospitality done right, Lanette is it.
Please recognize and protect employees like her they are the heartbeat of your business.
… moreFrom the second she greeted us, Lanette completely set the tone for the entire experience. Her energy, warmth, and friendliness created the entire vibe of the restaurant. She was attentive without hovering, upbeat without feeling forced, and clearly took pride in what she does. You can tell she cares about the guests, the atmosphere, and doing her job exceptionally well.
People like Lanette are rare, and companies are beyond lucky to have someone like her representing them. She didn’t just serve a meal she elevated the whole night. If Norms wants a textbook example of hospitality done right, Lanette is it.
Please recognize and protect employees like her they are the heartbeat of your business.
Jenny Martinez
I had not been here in a long time and im sure glad I came!! The service from the minute you walk in is so welcoming. The food came quickly and was so delicious!! So pleasantly surprised. Sunday the manager is the sweetest and so attentive checked on us often… I will Def be coming back more often!! Thank you!!
… moreJoan Williams
I’m a bit noisy, but the music was good over the speakers. Lucy greeted me right away and set me and was very attentive, brought everything quickly, and the food was great. Although you can’t get a steak dinner for ten ninety nine anymore, the steak dinner is still really great and a good price. I believe lucy was the only waitress but you’d never know it for how well she did her job.
… more