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Find your nearby Pizza Hut® at 12501 Canyon Falls Blvd in Willis, TX. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Popular delivery, carry-out & dine-in chain known for pizza, wings & pasta, plus sides & desserts.
Address and Contact Information
Address: 12501 Canyon Falls Boulevard Unit H, Willis, TX 77318
Phone: (936) 856-9596
Order and Reservations
Order: Order online
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Reviews
olga guerrero
Placed an order online and it was more of an inconvenience to leave my house since they wanted the pizza back . It took me 20 minutes to arrive to them . When instead they should have said you can pick of the order whenever you’d like or even provided a gift card. One of my orders I got 2 hands tossed pepperoni pizza , where in reality I had ordered 1 hand tossed and one thin Crust.
… moreMary Custer
I am writing this review to bring serious attention to the extremely unprofessional and unacceptable customer service I experienced at Pizza Hut Store #032202 on March 5, 2026 around 8:30 PM. The level of disrespect and lack of professionalism displayed by the staff was very disappointing and honestly disturbing.
I called the store to place an order, and the young lady who answered the phone immediately displayed a rude and impatient attitude. While I was asking simple questions about my pizza order, she repeatedly huffed and blew into the phone as if helping a customer was a burden. Her tone and behavior were extremely disrespectful.
I politely told her that if she did not want to assist me, she could please place me on hold so I could speak with a manager. Instead of handling the situation professionally, she abruptly hung up the phone in my face.
What makes this situation even more frustrating is that I was already sitting in the parking lot of the store trying to place my order. After being hung up on, I walked inside and asked to speak with the manager, Holly. When I approached her, her music was playing so loudly that she could not even hear me speaking at first. That alone was very unprofessional for someone in a management position.
After she finally turned the music down, I explained the entire situation regarding the phone call. Unfortunately, Holly showed very little concern, accountability, or professionalism about what had just happened. The employee who had taken my call — a young lady wearing glasses and headphones listening to music — immediately ran to the back of the store once I came inside, clearly avoiding the situation instead of addressing it.
The only positive observation I had during this visit was that the young men working in the store appeared to actually be doing their jobs.
Overall, this experience was extremely unsatisfactory and reflects very poorly on the customer service standards of this location. Customers should never be treated with such disrespect when simply trying to place an order. I strongly believe corporate leadership should review the management practices, employee conduct, and overall professionalism at this location because the behavior displayed tonight was completely unacceptable.
… moreI called the store to place an order, and the young lady who answered the phone immediately displayed a rude and impatient attitude. While I was asking simple questions about my pizza order, she repeatedly huffed and blew into the phone as if helping a customer was a burden. Her tone and behavior were extremely disrespectful.
I politely told her that if she did not want to assist me, she could please place me on hold so I could speak with a manager. Instead of handling the situation professionally, she abruptly hung up the phone in my face.
What makes this situation even more frustrating is that I was already sitting in the parking lot of the store trying to place my order. After being hung up on, I walked inside and asked to speak with the manager, Holly. When I approached her, her music was playing so loudly that she could not even hear me speaking at first. That alone was very unprofessional for someone in a management position.
After she finally turned the music down, I explained the entire situation regarding the phone call. Unfortunately, Holly showed very little concern, accountability, or professionalism about what had just happened. The employee who had taken my call — a young lady wearing glasses and headphones listening to music — immediately ran to the back of the store once I came inside, clearly avoiding the situation instead of addressing it.
The only positive observation I had during this visit was that the young men working in the store appeared to actually be doing their jobs.
Overall, this experience was extremely unsatisfactory and reflects very poorly on the customer service standards of this location. Customers should never be treated with such disrespect when simply trying to place an order. I strongly believe corporate leadership should review the management practices, employee conduct, and overall professionalism at this location because the behavior displayed tonight was completely unacceptable.
Dollie Cash
Placed an order not even a hour ago, it arrived and it was nothing what I ordered despite paying 50 dollars. I called back trying to explain that what they gave me was not what I ordered, I didn’t know buffalo mild wings came plain with no sauce and chicken grease at the bottom.. the lady didn’t understand that and proceeded to act incompetent. She answered the phone and proceeded to argue with me, and mumble under her breath. You couldn’t even understand her. She was unbelievably rude. Here’s some photos of the crap they delivered. I Don’t even know what those chunks are at the bottom. Very disgusted… will be going to Marco’s from now on for better food, and better customer service.
… moreMoo N
Went in today and the second I walk in I hear a manager loudly complaining about a employee who wasn’t even in the building, my food always ends up uncooked or burnt. Don’t believe any of the 5 stars the manager knows them and has been giving them free pizza for their 5 star review. Your best bet at a good pizza hut nearby is the one off of Willis Waukegan
… moreJohn Stegall
I’ve got to say the customers that come inside this store are some of the rudest, meanest people. But to add to that, Holly made sure to address the issue at hand professionally, and with an attitude id expect from the pope. I’m hoping some people can get their head straight and act like normal people when they come inside, if you have a problem it can be fixed!
… moreDeborah Black
New manager has turned this place around! Love the staff and the food is so much better than it was! Good job, Angela (the manager) and whoever hired her! It’s always clean and everyone is nice and professional. The food is ready on time and always hot!.
… moreJohn Elvis Prieto
Pizza came out Hot and Ready! Not even little Ceasers does it like this anymore! Great pizza.
… moreRosey Playzz
Hello! I would like to come on here and say that this pizza hut is very amazing LOVED the food especially the delicious desserts!!! Angela is a really nice , sweet , and kind manager she listens and i am very satisfied. Thank you!
… moreJulie C.
I truly do not like to complain. However, I had to call and let the manager know they had dropped the ball. How will businesses know when what they are doing is good or could use improvement?
Tonight, I placed an order about half past the hour: 2 pizzas and a drink. They sent me a text indicating they received my order. Then at 7 past that next hour (30 minutes or so) i receive a notice that my order is “On its way” and gave me a link that said I could track its progress.
The swirling thing continued, “Being Prepared”. Which one is it. I waited and checked, another 10 minutes, checked, “Being Prepared”.
But wait, am I confused? I wait on my porch. At the hour and 3 minutes since I ordered the pizza, and almost 30 minutes since I was originally told it was “On its way”, I called the location. While on hold, I see the driver walking around looking for my door. I waved at the driver, asked if it was Pizza Hut. I give the driver the tip and while waiting, the driver said they had a delivery before mine that they delivered on the way to mine. I LIVE LESS THAN 150 YARDS, from the location.
Yes, I could have walked over there to get it, but they could have had the driver drop off mine, practically next door, then head out to the country and back.
Come to find out, their drivers left this one driver to finish out the evening alone. One single driver, poor route management, and now I receive semi-warm, dry, and from the looks of it, leftover from yesterday pizza that I get to try and salvage for my guests.
The manager said he would be able to give me a $5 toward my next order. I agreed just so I could pay the poor driver so other orders could be delivered. With ALL of that said, Pizza Hut, you dropped the ball. I am as sad that I now have to microwave my thin and not so crispy crust pizza, plus add my own cheese so it will have some moisture. I cannot say when or IF I will ever use that credit.
Please do better.
… moreTonight, I placed an order about half past the hour: 2 pizzas and a drink. They sent me a text indicating they received my order. Then at 7 past that next hour (30 minutes or so) i receive a notice that my order is “On its way” and gave me a link that said I could track its progress.
The swirling thing continued, “Being Prepared”. Which one is it. I waited and checked, another 10 minutes, checked, “Being Prepared”.
But wait, am I confused? I wait on my porch. At the hour and 3 minutes since I ordered the pizza, and almost 30 minutes since I was originally told it was “On its way”, I called the location. While on hold, I see the driver walking around looking for my door. I waved at the driver, asked if it was Pizza Hut. I give the driver the tip and while waiting, the driver said they had a delivery before mine that they delivered on the way to mine. I LIVE LESS THAN 150 YARDS, from the location.
Yes, I could have walked over there to get it, but they could have had the driver drop off mine, practically next door, then head out to the country and back.
Come to find out, their drivers left this one driver to finish out the evening alone. One single driver, poor route management, and now I receive semi-warm, dry, and from the looks of it, leftover from yesterday pizza that I get to try and salvage for my guests.
The manager said he would be able to give me a $5 toward my next order. I agreed just so I could pay the poor driver so other orders could be delivered. With ALL of that said, Pizza Hut, you dropped the ball. I am as sad that I now have to microwave my thin and not so crispy crust pizza, plus add my own cheese so it will have some moisture. I cannot say when or IF I will ever use that credit.
Please do better.
Mia Porrovecchio-Foster
Just received my stuffed crust cheese pizza. Total junk after I already paid way too much for it and deliver fee/tip. No more delivered pizza because you’re just stuck with it and they know it. Done with the Willis location too. Who sends this out? How is this acceptable to anyone
… more