Logan Frank
What I ordered:
– **Meatball Sub:** Italian Herbs and Cheese Bread, meatballs, pepper jack cheese, creamy sriracha, and Parmesan cheese.
– **FL Chicken Cheese Dipper:** This was the only thing they got right.
– **Raspberry Cheesecake Cookie:** The manager admitted that they hadn’t included this in my order.
– **Turkey Sub:** Multigrain bread, turkey, provolone cheese, lettuce, onions, oil, red wine vinegar, mayonnaise, black pepper, and salt.
Not only did they mess up our order, but when my girlfriend and I called to inform them about the mistake, the manager was rude and unpleasant. Whoever the manager of this establishment is, she refused to believe the order had been incorrect. She claimed she had made the order herself and even mentioned something about it being slow there. If it was slow, how could she not take the time to get the order right? How incompetent and careless do you have to be to make such a mistake? I wouldn’t be as frustrated as I am if she had just been a bit more respectful in her attitude.
As for what I received:
Meatball Sub (Italian Herbs and Cheese Bread, Meatball, Mayo, Lettuce, and Onion)
Turkey Sub (Multigrain Bread, Turkey, and Creamy Sriracha—she didn’t order Creamy Sriracha).
Once again, I say, if this manager hadn’t been so difficult, I wouldn’t be as angry about it.
… moreMadizen
Ordered near closing time, Understood the frustration of having costumers at the last minute but was it necessary to have such a rude and mouthful employee? The filipina lady was nice and patient but the other employee was rushing over our orders and when other people came in he kept mumbling and muttering curse words in front of us.
Didn’t even bother to ask or listen of what sauce we wanted to add, pretended he didn’t hear anything. Through the whole process of ordering he kept cursing under his breath
… moreTiffany
I’m a Regular Customer, I ❤ Their Customer Service, They Take good care of me & I always tip them good.. Kipapa Subway.
I ❤ their Raspberry Cheesecake Cookies
Nov.7.2023 STILL THE BEST SERVICE & IM A HAPPY REGULAR CUSTOMER
… morepuuwainani h
Worker at shift change made it known that someone would be with me shortly, & repeated herself waiting until I answered her, although I didn’t have a problem with waiting. She took her sweet time & also made messy sandwiches. When she rang me up, she asked me what kind of sandwich I ordered, a sandwich she just made.
… moreMason Powell
3x People in the lobby. Staff was moving like turtles. When I found the gentlmen infront of me had a mobile order that was not made, I left, because at the rate they were making sandwiches, I would have been there for a half-hour.
2nd time walking out of this location. Move faster, act like you care a little.
… moreLamyong Hem
The staff member that made my two sandwiches was very slow. I requested a turkey sandwich as my second footlong. Had I not watched her making it, I wouldn’t have seen that she started making it with half of the bread. She failed to ask me what size I wanted. What I encountered next is the main reason for my negative review. There wasn’t any sliced turkey to make my sandwich. The staff member asked another staff member who was sitting in the corner of the restaurant on her laptop to assist by prepping the sliced turkey. She did not offer any assistance. They proceeded to argue back and forth about who does more. It was very unprofessional. It took almost an hour to get my two sandwiches. Unacceptable. Customer service is not a priority here.
… moreK K
I don’t know what’s up with all of these restaurants being nonchalant about flies but it seems to be common here. I told the lady and all she did was throw away the meat it landed on. Didn’t cover things back up, didn’t try to
Get the fly out. I ended up asking to have my sub remade. Idk how contaminated anything in there was. Honestly, I probably should have just walked out. Who knows when she last changed her gloves.
… moreBri Hill
I mobile ordered at 12:02 for a single sandwich that was supposed to be ready at 12:20. Took until 12:45 to even be acknowledged after standing in line at the register for half an hour just to be told my order wasn’t ready. Came back at 1 after picking up an order at an adjacent restaurant— my order was the one sitting on top of their microwave, that they checked 15 minutes prior and told me wasn’t mine. An hour wait for a single sandwich! If you mobile order – forget about it – they don’t have an order stand like the rest of the subways I’ve ever been to so you stand in line waiting anyway. SO SLOW and no thanks for waiting, I’m sorry, nothing. By the time I got to eat the bread was soggy. Customer service needs some work.. this coming from someone who worked in restaurants for more than 5 years and is usually more than patient/understanding.
… moreGeorge Bryan
Ordered online and was told to be there at 5:35. Arrived at 5:40 and waited till 6:00 and I think only got it then as my family called me from the car wondering why it was taking so long and I was very loud in my response. I then took the time to fill out a “Subway Cares” form as I was hoping that they would make it right somehow but just received a form letter from the “WSI Management Office” saying they will bring this to the restaurants attention. I would recommend agreeing clear of this location and instead go to the Jersey Mikes at the Town Centre.
… moreAriana Au
We came here after the Meheula one didn’t have bread (not kidding). The meheula one only had flatbread and the other breads were cooling so we waited 5 mins (because they said 5-15) and called this subway who said they had bread. The sandwiches aren’t as good anymore because they cut the vegetables thinner and they give less (I like equal meat and vegetable ratio). Anyways, I thought this subway did good. The way they have their order line set up is kinda weird for the space.
… more