
Address and Contact Information
Address: 12534 Lake City Way NE, Seattle, WA 98125
Phone: (206) 556-7137
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Mount&Bao lakecity, 12534 Lake City Way NE | Online Ordering
Order Mount & Bao – Seattle, WA Menu Delivery [Menu & Prices]
Mount&Bao – Eater Seattle
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Reviews
We should have known better based on the empty yet dirty, unbused tables on the front patio. Once inside, we waited 10 minutes to be seated even though the two couples ahead of us were just paying/picking up and no one was at the host stand.
Ordering took another 10 minutes because the QR system kept glitching, failing security codes, and eventually locked us out. To make matters worse, the menus we were handed had half the items crossed out with marker. When seated, the waitress oddly gave us soup bowls and chopsticks — but no water, no plates, and no napkins. We would spend the next hour repeatedly trying to get those basics.
After ordering six mostly dim sum dishes, we tried over and over to flag someone down. No luck. Other tables were clearly frustrated too. The table next to us sent back undercooked pork dumplings. Another table complained they’d been trying to pay for an hour.
About 20 minutes later, scallion pancakes arrived — but we still had no plates. Unable to get anyone’s attention, we ate a few pieces leaning over the serving dish. The pancakes were limp, greasy, pale, and unpleasant.
Another 10–15 minutes passed before more food arrived. The pork shu mai was decent, but you only get three pieces for about $7 — overpriced. The xiao long bao (10 for $13) were bland and tasted like frozen dumplings. The steamed BBQ pork buns (only two) were small, chewy, and clearly reheated — grocery-store quality at best. The pork and shrimp dumplings were worse: hard, dry, super chewy wrappers and poorly cooked filling. Clearly not fresh and probably frozen.
When we again asked for plates, napkins, and water, they tried to give us sauce bowls instead. Eventually we got plates — still no napkins or water. After another 20 minutes of trying to get attention, we were finally given a carafe of water and small orange tea cups. Everyone else had normal water glasses. Still no napkins. I joked they didn’t have plates and water glasses because the dishwashers were cooking the food??
Over an hour in, we still hadn’t received our beef chow fun. The server eventually asked if we had “gotten it or not” — clearly we hadn’t. We waited another 20 minutes. When it arrived, it was terrible: cheap egg noodles, barely any beef, overloaded with onions, and drowned in a gloppy, overly salty sauce that tasted like bottled Oyster sauce. Even Panda Express does this better. That dish alone was $17.
We immediately asked for to-go boxes when this last dish came, yet were told to “take your time,” which was baffling after waiting so long.
Paying was another ordeal — you could order, but couldn’t pay through QR option, and other tables were still unable to close out. One table had to walk to the host stand out of frustration. That same table had kept borrowing our table’s condiments because their table had none and they also couldn’t get server.
We went in expecting a quick dinner and instead got servers who couldn’t provide simple basics like plates, napkins, or water, couldn’t bus tables, and couldn’t close checks efficiently — all while serving bland to terrible food at high prices. We paid $70.
For the first time ever, we didn’t leave a tip. If basic service requires asking over half a dozen times, that’s unacceptable. Also having served in college, while busy, the number of servers seemed sufficient…they were just bad at their jobs.
$35 per person for bad food and worse service does not work for us. We won’t be back for food that does not “Fa”y “La!” Happy holidays..
Perilla fish is crispy on the outside and tender on the inside. I ordered medium-spicy, which is quite suitable for my taste.
Scallion roll is also a good noodle. Thank!!!
For the main course, we opted for two combo plates—one with Sesame Chicken and another with General Tso’s Chicken. Unfortunately, despite being different dishes, they were visually indistinguishable and tasted almost identical. The flavors were mild, and while they weren’t unpleasant, they didn’t leave a memorable impression either—just average.
The service was generally good, though the ordering process might not suit everyone. Orders are placed using a QR code on your phone, which some might find a bit confusing or cumbersome.
In summary, Mount & Bao is an option if you’re looking for value and convenience, but the overall dining experience was underwhelming in terms of flavor and uniqueness.
* 7/10. Well, coming from an Asian perspective, this place is very clean and very nice compared to all the other Chinese restaurants that I have ever been to! My friend also said that the bathroom is unexpectedly clean and smell very nice lol! I think it is in a great location with many transit and parking access. I would suggest to use some improvement in the interior design to give a more aesthetic outlook! But it is a very comfortable place for dine in!
We couldn’t believe two of us finished all the dishes… not fancy looking but delicious! Especially the Brown Sugar Bun, and Mashed Pepper With Preserved Egg & Eggplant. Remind me of my grandma’s cooking! (The buns are so good we forgot to take pictures until there’s only half left