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Address and Contact Information
Address: 3250 W Pleasant Run Rd Suit 300, Lancaster, TX 75146
Phone: (469) 297-4427
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Reviews
Adriana Herrera
Music was too loud we couldn’t hear our self’s talk. We came during lunch so there’s wasn’t many people eating. Our server didn’t come to check on us. We had to call her over for more crackers or drink refills. Food looks delicious. Overall taste was ok. Enjoyed the tvs and watching the games. It was a bit irritating that we couldn’t have a conversation due to the volume of the music.
… morePatsy Rubio
I hate giving bad reviews, but as a paying customer, service is KING! Food was good, ambiance fun. They had a DJ, staff was friendly, however they lacked “attention to detail”.
It’s too long of a story to tell, but what I will say is there were errors with our order and i was overcharged for a drink. The manager did come by the table and apologized, but I felt the right thing to do was offer a small discount. Instead they offered a pre-eaten meal to one of our guest who’s meal they had already messed up on (yes, I said pre-eaten – like someone had already taken a bite from this plate). It was weird and unprofessional.
The only thing I’d recommend if you plan to come here is to pay attention to what you order, what you actually get, and how much they charge you.
… moreIt’s too long of a story to tell, but what I will say is there were errors with our order and i was overcharged for a drink. The manager did come by the table and apologized, but I felt the right thing to do was offer a small discount. Instead they offered a pre-eaten meal to one of our guest who’s meal they had already messed up on (yes, I said pre-eaten – like someone had already taken a bite from this plate). It was weird and unprofessional.
The only thing I’d recommend if you plan to come here is to pay attention to what you order, what you actually get, and how much they charge you.
Ashley w
I waited on hold for over 20 minutes trying to place a simple order. During that entire time, I could clearly hear staff laughing, talking, and moving around in the background. This occurred on Wednesday, January 28 around 8pm and involved whoever was assigned to the front host/ phone duty. I was placed on hold, never acknowledged, and the call was never disconnected which makes it clear the phone was being ignored, not forgotten.
This is extremely unprofessional and causes the restaurant to lose both time and money. If staff are unable to handle phone orders responsibly, they should not be assigned to that duty.
I hope management addresses this, as situations like this negatively impact the customer experience and the reputation of the business.
… moreThis is extremely unprofessional and causes the restaurant to lose both time and money. If staff are unable to handle phone orders responsibly, they should not be assigned to that duty.
I hope management addresses this, as situations like this negatively impact the customer experience and the reputation of the business.
Kayla M
Great food and awesome service!
had such a great time. The food was super tasty, but what really made the experience even better was our server, Caro. She was so friendly, helpful, and just had great energy the whole time. You can tell she really cares about making sure guests have a good time.
Would totally come back —and if you get Caro as your server, you’re in good hands!
… morehad such a great time. The food was super tasty, but what really made the experience even better was our server, Caro. She was so friendly, helpful, and just had great energy the whole time. You can tell she really cares about making sure guests have a good time.
Would totally come back —and if you get Caro as your server, you’re in good hands!
anakaren roy
Such a bad experience with the waitress, everyone is so rude, food is good but they rather been talking to each other, they don’t pay attention I was there waiting for my soda for 10 min.
Really bad service
… moreReally bad service
Lisa Bollinger
Let’s talk about my birthday dinner…
The service was ATROCIOUS. To be fair, our party was very disorganized. Half the party was 15-20 minutes late, several last minute cancellations reduced the party size from 15 to 10. The girl who was “waiting” on us asked how many separate checks before allowing us to order drinks…As in, she asked for our drink orders and as soon as I started speaking, put her hand up to shush me and demanded to know how many. At this point we still were not sure so I apologized and let her know that we would be happy to help split the checks after everyone had arrived or whenever without judgement. I know it can be overwhelming figuring out everything at the end. She rolled her eyes and grudgingly allowed us to order drinks…except for my mother who she looked at walked away from without allowing her to order….after a few more indications that slow and awful service were as good as we were getting we asked to speak to the manager.
I do not enjoy going full Karen, so my first move is always talk to the server and see if we can get it together. After the third “that’s not my job”, “I don’t know”, “that’s up to my manager”….great, bring them out. He listened and that was all…if anything the experience got worse. This is all BEFORE receiving entrees.
The molcajetes hit the table first. The shrimp cocktails had to be asked for after all of the hot entrees hit the table. That got an “oops” from our server. When she came back with 2 different versions it was pointed out that they should be the same. She argued that we did not order 2 of the same. We pointed out that when the first was ordered, we asked for another one just like it, hence two of the same. She again proceeded to argue stating “I have it written down in my book.” To which I pointed out you made a mistake when taking down the order and asked why are we arguing about this?! My friend was so hungry after waiting an hour for shrimp cocktail she just wanted to eat. She said fine, I’ll keep it. One bite in, it was so spicy she could not and that Cajun chick loves hot food. We asked her to take it back…another argument. I tried to take it back already, to which she was told and now you can. You win!
Now the only thing worse than the dinner itself was trying to leave. It took another 45 minutes to get any of the checks straight. She did not bother to review who had what and was paying for what with us like we told her that she could. Nope, she had it all together. The first couple to payout was charged almost double what they should have been charged. After the long and horrible experience they were just ready to go her husband handed over a credit card when they got the bill back to sign they realized the overpayment and questioned the bill. To which Little Miss argumentative replied, “you didn’t look at the bill before you gave me your credit card?!” At this point I completely lose my shit and snapped off on this girl asking her why she didn’t bother to look at the check she was presenting before she handed it out and I was sick of hearing her argue with everything we had to say to her. PS…not a single ticket was correct. Not one. Not even close. Not even the girl who only had 2 bowls of queso.
Never Again. And it’s unfortunate, the food is and was pretty good.
Honorable mention to the super nice busser who had to clean up vomit in front of the ladies room and pick up the slack of the wretched server at the same time.
I feel like this place has become so hyper focused on the night life & bar atmosphere and less so on the restaurant/service aspect. Perhaps serving your bar guests to the point of puking drunk is a business strategy?! I’m sure they wouldn’t know if the service was good or not.
PPS…only good thing to come of this is that my friends now want to take me out for my birthday again this weekend to make up for what happened.
… moreThe service was ATROCIOUS. To be fair, our party was very disorganized. Half the party was 15-20 minutes late, several last minute cancellations reduced the party size from 15 to 10. The girl who was “waiting” on us asked how many separate checks before allowing us to order drinks…As in, she asked for our drink orders and as soon as I started speaking, put her hand up to shush me and demanded to know how many. At this point we still were not sure so I apologized and let her know that we would be happy to help split the checks after everyone had arrived or whenever without judgement. I know it can be overwhelming figuring out everything at the end. She rolled her eyes and grudgingly allowed us to order drinks…except for my mother who she looked at walked away from without allowing her to order….after a few more indications that slow and awful service were as good as we were getting we asked to speak to the manager.
I do not enjoy going full Karen, so my first move is always talk to the server and see if we can get it together. After the third “that’s not my job”, “I don’t know”, “that’s up to my manager”….great, bring them out. He listened and that was all…if anything the experience got worse. This is all BEFORE receiving entrees.
The molcajetes hit the table first. The shrimp cocktails had to be asked for after all of the hot entrees hit the table. That got an “oops” from our server. When she came back with 2 different versions it was pointed out that they should be the same. She argued that we did not order 2 of the same. We pointed out that when the first was ordered, we asked for another one just like it, hence two of the same. She again proceeded to argue stating “I have it written down in my book.” To which I pointed out you made a mistake when taking down the order and asked why are we arguing about this?! My friend was so hungry after waiting an hour for shrimp cocktail she just wanted to eat. She said fine, I’ll keep it. One bite in, it was so spicy she could not and that Cajun chick loves hot food. We asked her to take it back…another argument. I tried to take it back already, to which she was told and now you can. You win!
Now the only thing worse than the dinner itself was trying to leave. It took another 45 minutes to get any of the checks straight. She did not bother to review who had what and was paying for what with us like we told her that she could. Nope, she had it all together. The first couple to payout was charged almost double what they should have been charged. After the long and horrible experience they were just ready to go her husband handed over a credit card when they got the bill back to sign they realized the overpayment and questioned the bill. To which Little Miss argumentative replied, “you didn’t look at the bill before you gave me your credit card?!” At this point I completely lose my shit and snapped off on this girl asking her why she didn’t bother to look at the check she was presenting before she handed it out and I was sick of hearing her argue with everything we had to say to her. PS…not a single ticket was correct. Not one. Not even close. Not even the girl who only had 2 bowls of queso.
Never Again. And it’s unfortunate, the food is and was pretty good.
Honorable mention to the super nice busser who had to clean up vomit in front of the ladies room and pick up the slack of the wretched server at the same time.
I feel like this place has become so hyper focused on the night life & bar atmosphere and less so on the restaurant/service aspect. Perhaps serving your bar guests to the point of puking drunk is a business strategy?! I’m sure they wouldn’t know if the service was good or not.
PPS…only good thing to come of this is that my friends now want to take me out for my birthday again this weekend to make up for what happened.
Benedet Lopz
Food is really good, prices are fair, service could be better. Nice place, huge parking and tasty margaritas. Overall is a great place to enjoy food. Good happy hour too
… moreDeborah M. Fisher
Ewwwww yuck!!! I absolutely do NOT recommend this “restaurant” to anyone looking to enjoy a delicious meal. Upon arrival, we were pleasantly greeted by the hostesses, who immediately sat us at a DIRTY table! I placed my hand down in something wet (Gross!) and immediately asked for a towel to clean the table! I went to the bathroom (which was half clean) and washed my hands and returned to the table, which was then their version of clean. I finished wiping the table off with napkins. I noticed the table was full of empty cracker wrappers, one hot sauce was uncapped, the Tabasco had a cracked cap, and the Valentina hot sauce was open and caked with old sauce, it clearly hadn’t been wiped off. I had to ask our server to remove the wrappers that were left behind by the previous diners. She was surprised we were seated at a dirty table and immediately cleared the wrappers. I wish that was the end of my complaints but unfortunately, it is not. We ordered Ostiones Preparados, and they were OUTSTANDING! So delicious and worth every penny!! That’s the reason for the first star. If only the rest of the order was even half as good! I ordered the Super Pechuga Rellana de Camaro, which was overcooked and dry. The beans were a strange orange color and tasted horrible. The rice was only okay and the best thing on the plate was the orange slice. My fiancé ordered the Marino Trio Fajitas, which arrived without any shrimp, and although the shrimp were repeatedly promised, they never materialized. The chicken and beef were tasteless and so overcooked that they were inedible. Darryl also ordered shrimp tacos and they delivered something my granddaughter could have made. The tortillas weren’t even heated up, it was just one more example of people who are giving minimum effort. The overall experience was extremely disappointing. The second star is because our server was nice and definitely tried to keep us happy. I didn’t get her name but she deserves to be recognized.
… moreYoussef Hamami
I had the full seafood soup. It was very good and filling. Great food, great atmosphere and service. I would go again.
… moreclarissa zapata
Caro was such a great waitress! She was very nice, attentive, and made sure we had everything we needed. The customer service was excellent from start to finish, and the food was absolutely amazing. Definitely a great experience overall — we’ll be coming back for sure!
… more