Family Owned Local business for over 30 years in the heart of downtown Toledo. Family friendly American diner located on Toledo’s Main Street. Adults only Lounge downstairs serving up your favorite draft beers and ciders. Grab a cocktail and enjoy Oregon Lottery or play some pool. Weekly events and live music.
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Reviews
I am currently sick at home and my fiance was kind enough to place a to-go order on my behalf. What he brought back was nothing but disappointment.
The salad arrived hot and completely wilted because all to-go orders are bagged together regardless of temperature. When I reached out via Facebook Messenger to request a refund, an owner informed me this is done to “keep costs down.” That logic falls apart when you are issuing refunds for inedible food. The owner offered a refund for the burger only, refusing to refund the salad based on their own packaging policy.
The burger itself had little to no lettuce on it, and what was there looked like it had been through the wringer before it ever hit the plate. To add to that, there were only three tiny ringlets of raw onion on it, sliced so thin they were practically transparent. My burger was also missing its tomato entirely, which is ironic considering that every single time I have ordered a salad here the tomatoes have been sour, yet the tomatoes on the burgers are apparently always fresh.
But the food was not even the worst part. When I called to request a refund, I was met with Savannah, someone I actually know from the bar and who has always been kind to me in the past. I do not know what was going on that night, but I have never been treated that way by her before. She talked over me repeatedly, would not let me finish a single sentence, put words in my mouth, cussed me out, told me I had “no clue what I was talking about,” and ultimately told me she “didn’t have time for this” and hung up on me.
After reaching out via Facebook Messenger, the owner offered to refund me $9.25, when the burger was clearly priced at $9.75 on my receipt. I will not be returning or recommending this establishment to anyone. Truly heartbreaking for a place that used to feel like home.
3/02/26 UPDATE:
Since leaving this review, the situation has only gotten worse. After days of back and forth messages simply trying to obtain a refund and a basic apology, I have now been added to the establishment’s 86 list. Not for being rude. Not for causing problems. For following up on a legitimate complaint about food quality and being cussed at by a staff member.
No apology was ever offered for the food or for how I was spoken to. The only action taken was against me, the customer who was wronged. I was then blocked from their facebook business page entirely, presumably to prevent me from updating my review.
A refund and an apology are the bare minimum any business should offer when a staff member cuses a customer out and hangs up on them. Instead I was banned and silenced. That tells you everything you need to know about how this establishment handles accountability.
I have the phone call recorded and the entire message exchange documented.
I also had the coffee, tasted good, great price too!
The service was also very good, staff are friendly polite and welcoming. I had to do a meeting, they told me stay as long as you want, and if I need anything just call them. They are so nice and warm! I wanna thank you for your great service! Highly recommend this place if you are in town!
The food was great with large portions, flavors and by far our favorite restaurant in the USA
We have been on a 14 day trip through States.
Staff rock
Beautiful little town.
Had the mushroom Swiss burger with Cajun tots- very tasty!
So I gotta eat my eggs the way they want me to? No sorry, or let’s make it right. Just oh well that’s what you get. 2stars because the bar is nice and friendly.
The waitress was very efficient and friendly, keeping our drinks full.