Michael Macchio
Very nice and quiet place. The clerk Willow was cleaning the inside area and when I pulled up immediately headed to counter. She was extremely pleasant and offered me choices and I could tell she wanted to make sure I received what I wanted because she asked me if I was there for myself or family and then proceeded to help me decide what was best. It’s u usual to get this level of service at a fast food place and I would definitely recommend this place.
… moreSandy
I call ahead… 2 pot pies and I’ll be there in 25-30 minutes. OK we’ll have them for you ! I pull up to the drive thru, tell’em 2 pot pies. Pull right up honey I have them waiting for ya ! OK thanks ! I pay and they say have a good night hun ! I’m eating a delicious chicken pot pie a few minutes later ! Yummy ! This has happened multiple times ! Thank you ! Keep up the good work and keep delivering delicious food and I’ll keep coming back !
… moreI I
This place just keeps finding more ways to get worse. The chicken tenders are average at best. Cole slaw tastes like it’s sitting in white glue & the soda is watery. I’ve tried other sides & they’re as bad as the Cole slaw. The chicken quality and taste has declined throughout the last few years
… moreT Kens
This place gone down hill. Chicken is so small the extra crispy is nothing like it used to be. Picture of the wings and thighs.. wings so small burnt. thighs not cooked. Always messing up orders.
… moreLuciana Lattore
We came in tonight and stood on line inside for 25 minutes. We placed an order for two people and they said they needed to cook tenders. They said it would take 6 minutes, it actually took 20 minutes. Finally we asked for a refund. When we complained, she said it’s not our fault we can’t cook chicken that fast. I think they would get the notion that they shouldn’t wait until chicken runs out and they should keep on cooking chicken so they do not run out. People walked in and out, customer service was horrible. All they were interested in serving was the drive-thru and online orders. Very poor management if any. We definitely will not be back to this one
… moreamber salemme
After a disappointing mishap with Popeyes, we decided to try this kfc agai,. With previous experiences being less than acceptable. But To our surprise the food wasn’t terrible this time. They did however, get almost our whole order wrong. But okay mistakes happen. But we ordered off the app & understand technology sucks. We sucked it up and ate the food given to us, HOWEVER, we ordered 1 Diet Pepsi & one starry to which they handed us 2 Regular Pepsi’s. This is a real problem for a diabetic. But even aside from that.. wtf is in the bottom of my cup? There was more than that. seems like the soda machine isn’t working properly because I got big gulps of sugary syrup in what was supposed to be a diet soda..
… moreAaron Fields
Never thought I would have to fight for what I already paid for. Ordered from the kfc app. I was told they no longer have the waffles i ordered in app. I was offered 2 biscuits which I already had on my order. I asked for wedges instead of biscuits, which are 50 cents less and I was told no. Then I was told to cancel my order. My card was charged and there was no way to cancel. Thanks for making my life as difficult as possible. Please learn how to treat your customers. Shame on you.
… moreAbeer Hasan
Don’t place drive through orders here!!! This store cannot handle drive through orders. They always make you wait at the lot for drive through orders. There’s another KFC at Waterbury a few minutes away. Order there.
… moreSylvester S
They always make you wait or anything you want is discontinued. Plus they are always in rush at drive-thru
… morejennifer harris
Normally this is considered the “GOOD” KFC. Placed my order @ 7:44pm, arrived at 8:15pm, the employee tells me they don’t have my order, I show her my online receipt, she instructs me to park and they’re gonna make my order right then and there. At 8:30 I enter the actual location to inquire what the ____ is going on. She tells me they still haven’t received my order and they cant make it without the print out, I then ask her “What would you advise me to do because you saw my order, told me to wait and here it is almost a WHOLE hour later and nothing. She said I would have to go into the app to find out the next steps, went over to the computer and it FINALLY printed out the ticket. For whatever reason it seemed like they were swamped. They had a young employee restocking as she went along, they ran out of ice behind the counter so 1 employee had to squeeze and reach from behind the counter to the ice part of the soda machine to fill a cup with ice but as she drew her arm back some Mountain Dew spilled on her arm, also the soda machine and a little bit of the floor in front of it. Employees throwing paper towels into an already overflowing trash bin by the drive thru window and lack of or no communication causing customers to leave and Door Dashers to decline food delivery orders. The chicken was fresh (having waited sooooo long) but the whole experience was rotten.
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