Samb123
My family visits KFC regularly for the family meals, which typically cost $30+ dollars.. so when we stopped yesterday and spent $35 on the 8 piece family meal with an extra mac&cheese, and arrived home hungry & ready to eat only to find our chicken nowhere near fully cooked, it was a bit disappointing. Never had this issue before. After waiting in the drive through line for over a half hour, 3 cars in line, one of them leaving.. don’t mind waiting but to get home and see half cooked half raw chicken and watery mashed potatoes, it was quite the letdown. In this economy nobody should have to spend $30+ on uncooked chicken. The employee at the window was kind and this was clearly the cook in a rush which I understand, but you can’t rush fried chicken. Its still pink and slimy even the breading looked pale as it wasn’t cooked long enough. I have my receipt and plan on following up with a manager. My family paid 35 dollars and ate coal slaw & biscuits for dinner.. I could show pictures but I’m not going to. I wouldn’t feed it to my dogs tbh and I don’t trust recooking it in air fryer. I can’t imagine what the breasts look like, even the legs & wings, thinner smaller pieces were half raw.
… moreDude
Double even triple check your order before you leave because chances are it’s probably wrong. Then when you go back inside they try make you feel like it’s your fault because of their mistakes. The only reason I have kept going back there is for a friend of mine who is in his 80’s and doesn’t drive anymore and likes to have chicken from here every Sunday otherwise I would never go there ever again
… moreGerald J’espère
I placed a pickup on the app and they got all my sides wrong. They didn’t send any utensils or sauces. The chicken sandwich was cold and the buns were hard. Don’t order here drive to another one if it’s worth the time.
… moreChristina Danley
One of the best spicy chicken sandwiches for fast food. I like to get the spicy chicken with extra spicy mayonnaise and then add ranch to it. The Nashville hot chicken is pretty good too considering it’s fast food. This particular location has always been friendly and quick. The food isn’t always 100% consistent but that’s to be expected from a fast food chain, so unless a location is consistently bad, I don’t hold it against them.
… moreA
There were 2 cars total in the parking lot and I still sat in the drive through for 10+ minutes. Drove off and looked inside to see 2 staff members standing on thier phone doing nothing. Go to south charleston and skip this one.
… moreChar Elliott
Was told 16 minutes for crispy chicken. 20 minutes later I went up to check on it and everyone was busy talking and lollygagging. The manager finally looks my way and comes over and I asked about our food. She said it would take 8 to 10 minutes for crispy chicken and I told her no way and told her what happened. She has no idea why it didn’t get dropped. We got a full refund and went to Steak Escape. My question is why doesn’t the manager know what’s going on in her own restaurant and how does it take her 6 minutes less to fix crispy chicken then everyone else there or was she planning on giving me salmonella? And corporate will do nothing but talk to the restaurant after spending 30 minutes of my time in total. While we waited at least two other customers came in and left because they were told they they had to wait for them to drop the chicken. A chicken restaurant with no chicken is worthless.
… moreDaryl Densford
I was there just before “lunch time” so it wasn’t busy. I stood at the counter for a while not seeing anyone behind it. Someone, whom I assumed to be the manager, called out something like “guest at the counter” a couple of times then he finally came and took my order. While doing so, another worker came up to him with an unrelated question and he told her (in front of me) that if there are guests at the counter, she needs to stop what she’s doing and take care of them.
Once I got my food, I was satisfied. I had a three-piece meal with mashed potatoes and gravy and coleslaw, all very good. The food is good enough to bring me back, if the service isn’t.
The men’s room seemed clean but was out of paper towels, the rest of the restaurant was clean and in order.
… moreTy
Well it didn’t take long for you to ruin a great thing. I praises you every time. But now the chicken was burnt. Maybe better quality control is needed. Actually look at the food and see if it looks good. Let’s try at least.
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Ultimately, this KFC truly prepared the authentic recipe that I recall. Every item I ordered was precisely as I remembered from my childhood. The chicken was cooked to perfection. Continue the great work.
… morePamela Hudgins
I ordered on the KFC app and delivered by Door Dash I was missing both drinks a gravy and this has happened repeatedly. I called the Southridge Store and KFC Customer Service with no resolution with my issue. It was call them then no call them poor customer service on both sides. I do not recommend buying from them unless you want the hassle with no refund, no I apologize absolutely nothing. I will never again order from KFC
… moreDinesh Ghimire
I liked the place. Good food, nice hospitality, and quite fast service.
They even gave us one complementary dish for being slightly late, thats sweet of them. I apreciate that.
… more