Leila Stallings
i always ask for a retired menu item (triple berry oat) and usually, if someone knows how to make it they make it for me. at this location, the girl asked what was in it and a told her all the ingredients-her manager stepped in and said we don’t make that anymore, she was kind of stern about it and i do understand it’s not on the menu anymore- but so many different locations and workers have made it anyhow, which i thought was really kind of those workers i even left them tips and wrote good reviews for them. I am just kind of disappointed in the service or hospitality- she was so quick to say we can’t make it even though they have all the ingredients and i’ve gotten it before? please bring triple berry oat back, it heals me.
… moreBarbara Meeks
The manager is not very nice. Was next door eating at a different place and she barged in yelling at staff at little Italy one day. Owners seem stuck up and not friendly either.
… moreNesaline Davis-Wingfield
I thoroughly enjoy their Santa Fe Chicken quesadilla. They had a jerk chicken one for a limited time and I loved both of them!!! Then, all of the bad habits and ServSafe disregards began and I, after about a year ago finding a long dark hair in my quesadilla, was hungry and decided to give the benefit of doubt to TSC, but again… I was MISERABLY FAILED!! I ordered my usual and an extra for a recovering friend only to get home, warm it up by air toasting it further because it was barely pressed, to find it had NO CHICKEN IN IT!!!! I OPENED IT UP… NO CHICKEN!!!! I WORKED 8am-2pm AND GOT OFF LATE AND LIVE 25 MINUTES AWAY FROM this store!!! I called to inform them and was told I could bring it back for a remake…. AAAAAAHHHHH…NO, IN THE POURING RAIN 25 MINUTES AWAY THAT IS 40 MINUTES IN THE POURING RAIN…. AAAAHHHH, NO!!! “Come back for a remake and I’ll leave a note with the receipt attached so you can get it free.” The more thinking I do the madder I get!! The nerve! I PAID FOR SOMETHING THAT DID NOT COME AS IT WAS SUPPOSED TO, HOW AM I GETTING ANYTHING FREE??? My time, safety, and inconvenience is worth WAAAAAYYY MORE THAN THAT! I was polite and happy only to get home to be HANGRY and tired! Then, to have to COOK AFTER A LONG DAY, that was another SLAP IN THE FACE!
… moreEmily Steele
I like the variety of options, food and smoothies. I like their variety of add-ons, too. Although my smoothies and food have been made just right and taste great, my experience seems to vary. One visit the service was fast, efficient, and friendly. Another visit we were told no food, only smoothies 40min before closing. Another visit my food was made but not my smoothies, they were overlooked. I’ve even tried ordering online to prevent waiting in the store, especially during the lunch hour as it can get busy. Even with online, I’ve still had hit or miss service.
… moreKisha Redcross
Poor customer service from the staff. I was never acknowledged upon entering or the entire time I was in the establishment. After several customers received their orders, including those that came in after me, I had to get the staff’s attention to get any assistance. I have visited various Tropical Smoothie locations in Yorktown and Newport’s News and I have never been treated so poorly.
… moreK Q
The woman Shweta(?) working the morning 10/28, 5 stars! Poor woman was all by herself and still maintained great customer service, very nice/friendly! She worked as quickly as she could.
… moreShayne Walker
Waited on curbside pickup for over half an hour to go inside and be told they don’t carry curbside out to you so now I have melted drinks and didn’t even get an apology
… moreLaurel Wenger
The workers here had super customer service skills. Thanks guys, I had a wonderful experience! Sunrise Sunset Smoothie was good as usual =)
… moreTim Knight
My favorite smoothy- even better than my old favorite Jamba Juice. Also, I’ve been going through their “bacon, turkey…” and anything else menu and its fantastic. And Alissa is always friendly and helpful.
… moreCatherine Schirm
I enjoy my weekly visits to the Tropical Smoothie Cafe. I consider it my Tuesday treat;, a delicious veggie hummus wrap and a yummy smoothie. The staff is always pleasant and efficient.
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