Dairy Queen Grill & Chill

  3.0 – 547 reviews   • Fast food restaurant

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Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Dairy Queen Grill & Chill 55420

dairyqueen.com

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Reviews

Ms J O.
This was something I had been thinking about all day. Walked into the store and the lobby was full of people waiting to order. 2 people and the cook was all the staff there was. Stood in line for about 20 minutes waiting to order and should have followed my gut and walked out.

Ordered the 4 piece chicken strip basket and a medium strawberry shake, with the gravy for dipping. Do these people not know how to change oil in the fryers? Taste wise the best thing was the gravy!! And that’s saying very little.

Should have read the reviews and went to a different location. Will NEVER come to this one again!
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Sydney Domke
1 star worthy DQ.

Pulled up to the drive through and was asked to wait. A little over 5 minutes later they said they were ready to take our order. We ordered and then pulled up to the window and waited another solid 5 minutes before paying and getting our blizzards. As you can see in the pictures, both were barely mixed and one was missing a decent amount of ice cream.

Always disappointed when coming here. This was our third visit and happy to say it’s also our final.
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Abrecia Nasset
I got a 4 piece chicken basket with gravy. Food was hot. Service was friendly.
The docked points are bc the gravy was only half full. The toast (which I normally love) was more like warmed bread with butter. And the amount of French fries that my basket started with looked like what most people leave behind on their plate.
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Tina
Paid extra for Texas toast and gravy, received cut up HAMBURGER buns and no gravy.

It’s fine if you don’t have it, but I’m not happy about being charged extra for food items we did not receive, so we should have been notified of that and properly refunded. I asked for extra gravy for +$2 and actually received NO gravy at all!

I am waiting for a response from management.
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Car Life
What happened to the little cute DQ swirl on the ice cream cone? Why is my DQ peanut buster parfait all janky? I’ve had the PBP for years and the fudge is supposed to be layered between the soft serve. In this case… they just shot the fudge on the side of the cup, put in 2/3’s the amount of soft serve and called it a day. $6.19 for a PBP which never has been so pathetic.

No napkins? Geez!

Pretty lame considering DQ HQ isn’t far away… quality control? Training? Sheesh.

DQ is supposed to be a happy part of the day. This location and including other locations lately are just serving sadness.
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Joyce Nelson
Went in on 5/29 around 8pm . Entire experience was horrible . One worker said maybe if they ignore the customers they would just leave . Ordered 2 blizzard – One Royal Cheese cake and one Cotton Candy . After 20 minutes of waiting on the cotton candy we asked where it was and were told they were out . We asked for a second Royal Cheese Cake blizzard if they were out of cotton candy . We were given whatever this is and it was half melted . I ended up throwing it away because I don’t care for chocolate (especially mixed with strawberry ) Will not be going back .
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Hearing the Truth
Fallow up on bottom 07/04/2019

It’s to bad that they don’t have help. The first thing when I walked through the door. I almost tripped over there rugs. I went to through away my cup.and the cup hit the floor. I looked and there was garage all over the floor were the trash is saposed to go. The floors were very dirty as for the tables. Looks like they need to hire more employees. The device was slow, and you can feel the tension in the air from the employees. For only two people there they tryed to keep up.

Fallow up DQ has changed , they are being more aware of the store. Rugs, trash, they seem to be asking the customer what needs to be changed if there needs to be changed at all. Way to go DQ!!!
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Eric Peterson
Extreme Long wait time at the drive thru. Was told to pull forward as the chicken would take a few minutes.
Pulled ahead and waited another 15 minutes.
Got home to find incorrect order.
I asked for a ranch for 1 meal and gravy for the other. They sent 2 bbq, 2 honey mustard, and 2 wild Buffalo sauces.
Cold fries and no napkins.
All that for $28.08
This place is expensive and slow.
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Nat A. Pierre
I came in with my mom while her car was being worked on next door. We got a sundae and pretzel sticks and both were delicious. When the peanut butter was out, I was offered an alternative that was delicious.
Nice store, and very good at making things work out. Understaffed, so I’d recommend the management work on finding more great employees.
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Peejer
These are the chicken “strips” we got..more like nuggets. They were about the same size as the one ketchup packet we were given.
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