Cece R
Ordered through our app on Friday September 12 around 6pm and the drive thru female staff with the ponytails was so rude! I asked if there was Arby’s sauce she looked at me and said I don’t know while passing the bags to me. I didn’t take as I thought she would put sauce in the bag instead she said ” take it” got sauce and handed to me without saying thank you! How nice!
… moreZachary B
Ordered online and it was ready when I got to the drive-thru ten minutes later. Everything was there and the food was good.
… moreKidnappingfreezers
I stopped to get a meal for my husband, everything was right except the curly fries ended up being crinkle fries. I was the only person there and didn’t feel the need to check the bag, thanked the gentleman at the drive through, opted out of the receipt and left. Got home to find the fries were incorrect and my husband was highly irritated (unrelated issues, just piled on) and insisted we go back.
We got inside and were greeted by a girl sweeping. Went up to the counter and waited maybe 2 minutes. Not a huge deal but no one said they’d be with us in a minute, on their way, no communication. The girl came over, my husband explained the problem, that he wanted curly, and she said “So what’s the issue?”. He explained it again and she stated “ok you got crinkle fries.”
Honestly I’m amazed he kept his cool with her disinterested and uncaring attitude, but thankful he did because although it was their slip up, I didn’t check before I left so we’re both at fault. We paid for the correct fries and left. Very unimpressed with that young lady but the man I spoke with, who I imagine is the manager, was very pleasant. I won’t come back here though.
… moreJessica Keel
My beef and cheddar sandwich had literal strips of meat on it,I’ve worked at 2 different Arby’s and this location being one of them and I KNOW FOR A FACT that roast beef should NOT look like this! It was also very dry so I know it’s old too.
… moreSusan Lutes
Ordered beef and cheddar plain. Not a beef sandwich plain, which means I did not want Arby’s sauce, but wanted beef and cheddar. Received a beef sandwich? And charged for beef and cheddar ?
… moreCrystal Taylor
I could say so much but really the main reason I’m leaving the review is because I asked for my French dip sub to be toasted. Which they used to always come toasted. The lady told me no that they don’t do that anymore. What happened to pleasing the costumer? Providing excellent costumer service? It’s not that big of a deal to do it. I’m about over going to Arby’s all together everytime I like something they take it away the toasted French dip subs used to be my favorite but honestly since they stopped roasting them the truth is they just suck!
… moreCheryl Meyering
This was the absolute best Arby’s I’ve been to in a long time. All employees were very friendly, during the time we ate inside, 3 different employees were in the dining room asking everybody there how was there food and if they needed anything.i generally order fries without salt because many places over salt them but hubby ordered while I used the restroom so forgot… they were very lightly salted and excellent! The restroom was very clean as well. KUDO’S to this Columbus Indiana location (Johnson Street??)
… moreKathy Moffett
Our family usually eats at this restaurant following church. I was an observer last Sunday to another customer. The manager, I believe, called out the name Karen twice and food remained on the counter. Later a gentleman approached the counter asking about his food. He gave his name and they said they didn’t have an order by that name. They only had one for Karen that had not been claimed. He obviously was not Karen. They opened the sack to look at the order. It was in fact his order. However they continued to ask him why he didn’t come and claim the food. He tried to explain that his name was not Karen but the question was repeated several times. By the time he asked about it the food in the sack was cold. The manager never apologized for the mistake nor did she offer to make fresh food for that customer. She turned and yelled at the customer, “You have your food! Now take it and go! “. I have never seen this particular person act so mean and disrespectful to a customer. I don’t care to go back to this Arby’s location any time soon.
… morecheyenne warnack
I felt bad because I showed up like fifteen minutes before closing. But the two girls working were great! My food was fresh and they were super friendly. 12/10 would recommend !
… moreDennis Zornes
Just tried the Classic cheesestake. After tax for 2 of them was 16.57.
I wouldn’t recommend wasting my money on them there wasn’t any meat on it and it was all pretty much just cheese and peppers.
No meat and all cheese made it completely inedible. I’m talking maybe 4-5 little pieces of stake the size of a quarter or nickel. And that was it on the whole sandwich. Pathetic!!!
What they make and sell no way comes close to the picture at all.
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