Pamela Irvin
I am reviewing after my second bad experience. I was hoping this one would be better than last but it wasn’t. I absolutely hate leaving bad reviews. Both of my last orders have been severely undercooked. The pizzas are dough and just fall apart. We had to finish cooking them when we got them home. This order, one of the pizzas was full of hair. We had them delivered and waited 20 minutes after the said delivery time. I’m sorry but this will be my last time ordering from this location.
… moreJoshua Heim
I really want to give them a better rating than this…but they deserve even worse.
Let’s talk about the last couple experiences I’ve had here: two mobile orders, one buffet visit.
First, the least bad of the three: the buffet. This would actually be somewhat passable in general, if the store wasn’t severely understaffed to the point that the buffet spent a good 30 minutes of buffet time while I was there with literally no pizza or breadsticks available whatsoever.
Next, let’s go to mobile order #1, a few weeks ago. They did this crafted flats thing, that’s cool, and the Nashville hot sounds good! However, I’m really not a fan of the giant onions they put on pizzas, so I order mine without it. (Easy fix, right? Just DON’T include this thing.) …loaded with onions. It’s almost like they heard the word ‘no’ and interpreted it as ‘extra.’ Mistakes happen, let’s give them a pass.
Mobile order #2, tonight. First, it’s supposed to be ready by 6:06pm. I arrive at 6:07pm…not ready. Ok, happens. I eventually get my food at about 6:25pm. Well, at least they had plenty of time to make it correctly. I ordered their Nashville hot crafted flats again, again with no onions, a chicken bacon ranch for my wife, and a generic pizza for my kid. …my daughter and wife got the correct pizza. …I got a second chicken bacon ranch, after waiting 20 minutes past when it was supposed to be ready.
Unfortunately, it seems that the team here simply does not care about their customers, and it shows in the (lack of) quality.
…this location is down the street from me. I’ll probably drive over to the next town if I’m ordering Pizza Hut again…and at that point I might as well get another brand instead.
… moreWanda Caldwell
I have waited on making this review hoping it would get better! Today I ordered a thin crust pizza with extra sauce and AGAIN I received a pan pizza(with extra sauce) I called when I got home with my pizza and realized it was wrong AGAIN and the girl who took my order insisted it wasn’t her…she made no mistake!!! This place needs to train their employees and teach them to read and write because someone is constantly screwing up my order!!! Sorry for the rant but it has been 4 weeks in a row!!! Manager,are you ever there? Or do employees say you are not just to save their own hide????
… moreJohn Burnett
Had a Great experience at Pizza Hut window lane today! Everyone looked clean and professional very polite and accommodating! It was refreshing to see! Clean sober adults! They had smiling faces and took very good care of me and hooked us up with plates and napkins! Got an excellent experience that paying customers dream of! NO ONE OUT PIZZAS THE HUT
… moreSiera Williams
**update** GM called and apologized along with a $50 credit. It is very appreciative
Waited 30 minutes in line to pick up our pizza that looked like there were bites taken out of it? $35 for two pizzas and can’t eat one. Currently on the phone trying to contact the location.
!
… moreHelane Rodencal
Ordered a supreme thin crust with NO onion and extra cheese. Received one with very little toppings and it had onions, NO mushrooms and NO extra cheese. 26.00. At least the crust was right! I did try to call but after holding for 20 minutes with nothing but recordings hung up. I recommend people use the Candler Pizza Hut instead. They will answer the phone and get the order right with more than just a dusting of toppings.
… moreJenny Sep
Green hair lady was a sweet heart. The lack of staff, the dead atmosphere and the obvious lack of upper management makes this place not worth trying.
Either pizza is burnt or under done due to poorly working/maintained machinery. Toppings, while scarce, slid off the uncooked middle and over the burnt edges.
I feel bad for the people who work there, as a frequent flyer through there to and from traveling, there’s needs a new store manager or a visit from a district manager of two to tighten up that store.
Will not be visiting again.
… moreJosh Mann
I orders pizza hut online for delivery in canton,NC 28716 I ordered a pizza melt and one of the new flats pizza and when it go here all I got was the melt I payed 34 dollars to not even get all my food and I been on the phone waiting for 30 minutes for someone to get to the phone and no one has answered this is absolutely ridiculous I want my money back or my food I ordered online to make it easier this is outrageous
… moreJames Smith
The buffet was terrible. Old pizza with toppings no one wanted. It was 12:30pm and the salad bar has old slimy ingredients. I just pushed my plate to the side. No simple pepperoni or sausage. Refils on drinks took over 15 minutes and was from a cup with no ice just dumped into my cup w no ice. In the waitresses defense, one person waiting the whole dining room most of the time. Did see a second one as we were leaving. Terrible. Simply terrible. Shame. Good service wland attention to quality would go a long way.
… moreShanna
On 7/6/2025 my husband ordered the new cheese bites pizza and ranch flight for delivery, along with another pizza, breadsticks and drinks. The pizzas arrived, however they forgot all the sauces (not a problem) so my husband calls and explains. The lady was extremely rude on the phone and told him to drive back up there to get them. When my husband arrived to get the sauces a green haired lady with piercings asked “are you the ranch guy” and proceeded to throw the ranches at my husband. 2 of them physically hit him and one fell out of his vehicle. As this is considered a simple assault we may seek out charges. This was extremely unprofessional and this employee needs to be held accountable. We will never be back and will be letting others know in the area.
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