Kathleen Joyce
The updated Chick-fil-A at Reagan National is excellent. The space is bright and modern, and the team members are welcoming and efficient. As always, the good hits the spot and is a tasty treat when traveling.
… moreJulie McQueen-Foster
I ordered a breakfast biscuit with NO cheese, bacon and egg. What I got was, a breakfast biscuit with egg and cheese but NO bacon. And the worst part was that I didn’t realize until I had walked away to start boarding my flight.
… moreKevin Holmes
Although I love Chick-fil-a, this was not a great experience. Nobody spoke clear English, and they could not understand my wife and me. They took 5 minutes to take our order with a long line behind us, then left out one of my nuggets. When I went back and told them, they just tossed one across the counter. I’m sure they were just very busy. I also asked for bbq and Polynesian when we ordered, and got everything except for what I asked for. I’m sure it’s just this location, being in an airport, but I always expect excellence from Chick-fil-a.
… moreDani Manning Rickman
The food is always great and the customer service is as well. I don’t ever seem to get the kind of cheese I ask for. I always order the deluxe and I always ask for pepper jack and they always tell me that’s the cheese it comes with and yet I always get American cheese. That’s my only issue which is a very small one, so I’ll always go back. ☺️
… moreRhonda
So, let me start by saying. I am a Chic Fila FAN!! I love the food and service. On December 30, 2025, I was at the Chic Fila in DCA(Regan National Airport), returning home after the Christmas Holiday. According to my receipt, I ordered my food(salad and bottled water) at 6:39pm. I’m waiting, waiting and more waiting. Granted Chic Fila is always busy. At approximately 6:50pm, I ask about my order, only to be told, “we don’t have any more salads”. WHAT???? So, I say to who I presume to be the Manager, please return my money. Also, I expressed my discontent in waiting for so long without being told my order would be fulfilled. He returned my money, but offered no apology, or can we give you something in place of your order, no nothing!!! I walked away hungry and disappointed. That is one Chic Fila I will stay away from. They must be poorly trained and overworked!
… moreRussell Patterson
I appreciate the consistency and service one comes to expect from Chick-fil-a. Krystal was the team member who stood out to me. She was courteous and made sure my order was fast and correct. Thanks Krystal!
… moreRyan Krabill
Grabbed a quick meal for the family before catching a flight. Because of the rush, I didn’t examine the contents of the bag and only after we settled into our flight did we realize that we were missing a sandwich. The food we did get was great. First experience like this with any Chick-fil-A.
… moreRyan Dusek
They could barely speak English when ordering. No customer service or concern. They had to take the order twice. They were out of medium so they gave large cups partially full. Order was prepared wrong. 3 meals for $50 and it wanted me to leave a tip. Would not take the app. Worst Chick-fil-A I have ever been to. Never again.
… moreLeland LaRochelle
The staff as always was so pleasant, Adamarie was very respectful, and the manager was in the mix with his employees making sure all the orders got out quickly and correctly! He was a captain of the ship that everyone could look up to leading by example and I really admired that
… moreYvonne “PeaJay” Johnson
English muffin was burnt. Food was warm. Chicken overcooked. No napkin in my bag or at the concession stand. This is not the Chick-fil-A I am used to.
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