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Founded in 1990, Zaxbys serves delicious Chicken Fingerz and wings, Zalads, sandwiches, and more with Southern hospitality and a modern twist. Our fried chicken is hand-breaded and our Zax Sauce recipe is top secret. We offer a variety of signature sauces so you can dip, dunk, and drizzle with endless flavor possibilities. Whether you’re craving classics like a Chicken Finger Plate or Boneless Wings Meal – or you’re in the mood for fan favorites like Loaded Fries or a fresh Zalad – Zaxbys has got you covered. Join the Zax Rewardz program and download the Zaxbys app for exclusive rewards and offers.
Chain eatery serving up fried chicken fingers, wings, sandwiches & other American comfort food.
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Reviews
Eric Pickler
My wife and I came here to get s quick dinner for our daughter and myself. We were read our order back to us and was right, I should have checked before leaving but we ended up with only a salad being the only correct item on our order. Extremely annoying especially when there was a low volume of customers.
… moreCinthia Sanabia
I’ve been to this location in the past and as far as I remember its been good. Today As I leave this review the Lobby is closed as mentioned in other reviews. Not sure the reasons, but as a Customer you have to put yourself in their shoes!
Yeah, we all want our food fast, but if you want it bad enough , then be nice enough to wait. They might be understaffed, many sick, or remodeling or whatever. We’re all humans and just trying our best. I don’t know anyone working there, I just think think after reading all the nasty reviews that we need to have empathy and compassion for others. Especially those working in fast food, and other places.
My food was great! There was a super long line but it moved super quick! Got my food in no time.
… moreYeah, we all want our food fast, but if you want it bad enough , then be nice enough to wait. They might be understaffed, many sick, or remodeling or whatever. We’re all humans and just trying our best. I don’t know anyone working there, I just think think after reading all the nasty reviews that we need to have empathy and compassion for others. Especially those working in fast food, and other places.
My food was great! There was a super long line but it moved super quick! Got my food in no time.
Momlife
Slipped on the bathroom floor because it was mopped with the water used in the kitchen and was like ice. Didn’t get hurt but informed the young lady to put a wet floor sign before anyone got hurt, there was never a sighn put out. Dining room could have been cleaned better, there were 6 people eating it wasn’t busy
… moreSteve Dykes
Visited this Zaxby’s in Shelbyville on 1/5/25 around 7:00 PM. Food was cold, and the overall experience was frustrating. The manager clearly didn’t seem to care—half of the dining room was shut down, apparently just so they wouldn’t have to clean it. That forced all customers to sit crammed into one small area. No explanation, no apology, zero concern for customers. Definitely not the level of service I expect. Won’t be back.
… moreErin Lord
Literally just got inedible wings. They were so dry and gross, I couldn’t eat them.
If you want wings, just go across the street to Wing Stop.
… moreIf you want wings, just go across the street to Wing Stop.
abby h
I placed an in store pickup order, I got there on time but my food was all cold and soggy, i got extra seasoned fries and they were barley seasoned at all, on one of my chicken finger plates i ordered a extra toast instead of coleslaw and got no second toast. They gave me absolutely zero sauces, no sauce for my fried pickles, white cheddar bites or even the cheesecake bites or with my two chicken finger meals. Therefore, safe to say the chicken was kinda dry. I’d say if you want Zaxbys, just go to a different location.
… moreSam Lauren
The worst Zaxbys location. They are not upholding the quality of the franchise here. The food never tastes good. Last time the chicken tenders were not cooked all the way. This time traditional wings are small and overcooked so it’s like chicken wing jerky. Disgusting. I’m never wasting my money here again.
… moreKristin Sides
Apparently this restaurant is hurting so bad for money that the owner “rips their staff a new one” whenever they hand out extra seasoning salt.
Also, when I asked for extra fries instead of slaw, I barely even got one serving of fries.
They only have 4 people working, including the cooks, and they did not get my order right.
You would think if they needed the money, they would try for better service so that I will return to this location… guess they don’t have that part figured out yet.
And the app wasn’t working for this location.
… moreAlso, when I asked for extra fries instead of slaw, I barely even got one serving of fries.
They only have 4 people working, including the cooks, and they did not get my order right.
You would think if they needed the money, they would try for better service so that I will return to this location… guess they don’t have that part figured out yet.
And the app wasn’t working for this location.
Kimberly
In town for business and ordered online for carry out. Ordered Large fry with extra seasoning and got this.. got back to the venue and wasn’t given a fork for my salad
… moreDenise Carruthers
I had a Door Dash Order with fingers, extra toast, slaw and fries. The order arrived with cold and very dry fingers, no sauce, no slaw and no fries. Only the toast and tea was fresh. Very frustrated with an order I paid extra to get. I will not order from here again.
… more