Robert Tilton
My boss bought us pizza for coming into work last Monday. He called it in early, paid for it, and asked forit to be done at noon. When I arrived at 12:02, it was hot and ready!
… moreCP Creations
So we ordered 3 pizzas for dinner tonight. Upon delivery we discovered the order was wrong. We called up to the store and spoke with a young man named Austin. First, we were informed that the error was ours. Total transparency- we ordered stuffed crust and it wasn’t stuffed crust when it arrived. We were told that we placed the order wrong. We may have made a mistake when the order was placed but the issue occurred when we were trying to have a conversation about the issue. This “manager” named Austin proceeded to be utterly rude to my wife. He consistently spoke over us and then had the audacity to say we were out of line by asking for his manager because of the way he was speaking. And that he wasn’t having the “back and forth” and calling “during a rush”. I wasn’t aware that an issue that a customer was experiencing was off putting “during a rush”. Everytime we spoke he chose to speak over us and when I pointed that out he decided that he was going to have us banned. This is going to be interesting because we intend to escalate this further beyond the store in question.
… moreBrittany Brown
Honestly, this location blows. I’ve been told by the “manager” multiple times that they accept orders for delivery UP UNTIL 11PM…they’ve cancelled 2 orders placed before 11pm. Pizza is great but these guys are clowns. Go to Dominoes instead.
… moreHome Medic
Placed and order and they called and said they have no driver. I said if I pick it up can I have a discount she rudely said no. Well I see this place getting a new manager or going out of business. I won’t order here anymore.
… moreSteven Lucero
The district manager or GM in charge of the papa johns in this area needs to have his or her job revoked. Send them back to a basic cook position so they can learn why it takes so long for some stores to get orders out and the complaints that come after. Stores need employees during peak hours especially if its like a Friday night. A business that cant even look after its own people has no right serving the public
… moreSchafer Home Phone
Gave this location 3 tries. We love papa John’s pizza but tne Welcome location isn’t hitting on much. Employees don’t care which effect quality. If we want papa John’s it’ll be from another location
… moreAmanda Berry
Ordered from here several times over the last year and a half. The last 4 orders have been wrong or incomplete. The last one sent the wrong pizza in size and topping and when I called, the woman who was the manager was incredibly rude and short. She did give a store credit before pushing me off the phone. Waited a few weeks and hesitantly called again. Very polite manager this time, placed the order, and the order shows up looking completely wrong…again. Called and assured that it was right, they just don’t all know how to cut an extra large pizza and the seasoning was forgotten. Again, very nice employee but extremely frustrating that every time we order now there’s something wrong with the order, especially for the price of things. Guess we will have to find a new place now, best of luck.
… moreRobert Strupe
•••Update••• We never got our pizza. So, when we ordered online, the order never went through, but our card was charged anyway. Then, when we ordered by phone, we never got the delivery. We called an hour and a half later and just cancelled. I wish I could give them 0 stars. After waiting an hour for delivery we called and the employees only offered us an attitude and excuses. I know it’s a new store in the area. They won’t last long with this level of service.
… moreEric NC
Sadly, I have to lower the rating from 3 stars to 1, because the employees can’t seem to follow simple instructions.
I always order online and ask for a well done pizza, but somehow they find a way to undercook it instead.
They have done the same thing for the 3 last orders, I am never ordering from this place ever again.
… moreJoe Hinkle
We were very disappointed on the pizza no tomato sauce or cheese On-The-Pizza. Wings and bits were very good. If I had not asked I would not have gotten my full order. We ate one piece of pizza each and threw the rest in the garbage. Horrible when this has been my favorite place for many years. I recommend Domino’s in Welcome. At least it is a pizza. Hire a real cook or close. I asked for a menu and was told they had none. I would recommend drive somewhere else if you want decent food
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