Deb A.
I went to the drive-through for a simple order, a kid meal with just cheese on the bun, No meat or anything else. The girl, taking orders, took her three times to get it right, And I apologized that I couldn’t understand hert.
when I went to the window she
Asked me something four times and again we couldn’t understand her! She was asking just cheese on the bun. OK that’s what I asked for., She was preoccupied joking with another employee. I paid her and I said to my granddaughter, let’s pull over to make sure it’s right and something told me to check my receipt, only to find out she didn’t return my credit card.. Had I not pulled over in the parking lot I would’ve went home to North Bellmore to have to go back to get my card .!
This was a very frustrating deal, I walked to the window with a smug look on her face she handed me my card! I didn’t have to ask for it.
Right from my car I called this location. Spoke to the manager. He didn’t pay attention to a word I said and yes, I speak clear English and he’s asking employees if anybody found a credit card.? I raised my voice because I couldn’t believe he’s asking if anyone found my card. It was all so frustrating.!
First of all as a manager, you don’t put someone at the window with a broken accent. I called him and her a name.,, Not the worst in the book, he was trying to resolve something for me, but I don’t know what all I needed was for him to listen!
I apologize for raising my voice and for what I call him it’s so not my style and I truly love feeling terrible.
But chezz man get your act together!
… moreCarol Ferrara
Ordered food order was wrong missing large vanilla frosty total of 4 only got three food was cold chicken tenders like rubber no spoons or straws terrible service calling the corporate office tomorrow this is not the first time this happened at this Wendy’s tried to call no one answers never go back to any Wendy’s again food was horrible
… moreChristina J
They’re so rude. I placed a mobile order and they’re getting mad at me because I have to go back around and they have a car waiting for their stuff in front and there is LITERALLY nowhere to go. I’m waiting 15 mins. HORRIBLE!
… morewang alex
The female manager here asked me to wait for 20 minutes. There were no guests. The service was too poor. She said that she didn’t see my order, so no one took care of it. You couldn’t see the order I placed on your app, and asked me to find a way by myself. It’s so funny.
… moreMarlena Rubino
The new management and staff are not like the old management and staff. The old management and staff were great. Under the new management this is what happened to a good customer like me that goes there a couple of times a week for ten years. I went to get a refill on my drink and they were giving me a hard time, staff talking about me behind my back and manager came up to me while I was exiting the door questioning me about it. I will not go back again to this location. They lost a good customer over a refill. If you don’t want the customer to take a refill you shouldn’t have a refill machine. I think they are trying to be cheap with the refill because the sodas are only a dollar now which is a good marketing plan to draw customers in but I will never ever go back to this location again!!!!!
… moreOof
So part of my order consisted of two Frosties. The vanilla one turned out good, while the chocolate one seems like Wendy’s tried to pull the ultimate April Fools prank.
This doesn’t usually happen, but I was pretty dissapointed to find this considering I had to wait 20 minutes for my order.
… moreSteven Johannesman
I always use the mobile app to order exactly what I want. For some reason the last 2 times I ordered hear they gave me the wrong thing. I ordered a classic chicken sandwich no lettuce and lite mayo. I got a chicken sandwich with bacon and swiss cheese. People order specific things because they might have allergies. Please be more precise in READING and filling orders.
… moreJason
There are very few guarantees in life, but one of them is that this Wendy’s location will get your order wrong. And I hope you like your nuggets dry, because they ALWAYS, 100% of the time, forget your sauce.
… moreT. Steph Singh
I went in and order breakfast meal and it was delicious. I had the biscuits with sausage and cheese with coffee. The staff were friendly and this location was clean.
… moreJoe
I’m genuinely surprised by the negative reviews. This place gets insanely busy, and despite that I’ve never had a problem with my order. Drive through was fast as it could be and the staff were fine. I love this place.
… more