Trey Smith
Im pretty sure her name is Ms. Tracey. Best customer service ive ever received from any fast food restaurant. That is exactly who you want working the register. Give that beautiful lady a raise!!!
… morekylie bunker
Ridiculous. It’s bad enough you’re having to pay $15 for a meal but then to not even attempt to make things correctly is crazy. Like what is this??? These are suppose to be LOADED fries. There’s one patch of cheese and a few pieces of chicken.
… moreJoseph Johansen
Worst Zaxbys I’ve ever ate at. Not sure if the manager ever checks on their people doing the job correctly or what. You only have to assume that it’s a management issue, since other Zaxbys taste good.
… moreBonnie McDonald
Our local Zaxby’s is always a great choice for fresh, crispy chicken and delicious sauces! The food is consistently good, the service is friendly, and the restaurant is clean. Whether it’s a quick bite or a family meal, we’re never disappointed! Highly recomme
… moreRyan Struck
This is a brutally honest review. If you are a door dasher this location is your worst nightmare. You will sit there for 15 plus mins and not get any update about the order you are waiting on. There is no sense of urgency in the staff. Everyone mopes around and avoids eye contact. It is not fair for me to generalize this to ALL staff. There are a good few people that take the job seriously and get things done efficiently. This restaurant has caused me to be late on numerous occasions doing my door dasher deliveries. For some positives. Dining area is very clean and so are the bathrooms. None of the staff at least in my experience are out right rude and i usually always get a smile. The number one thing this store needs to approve upon is time management. I have worked in the food industry i understand that when things get busy it is tuff. Bottom line is if you cant work in a fast paced environment you shouldnt be working at this store. I am sick and tired of canceling my orders and wasting my time and my pay to sit there for 15 mins and wait for a 6 pc chicken tender and small coke. Its ridiculous.
… moreWilliam Paul Gillette (Catfish)
I was greeted with respect and my order was taken as soon as possible. My food was done and hot and completely satisfied. I even got my discount for military Veteran.i don’t live far so I will return often when I can. Server was courteous and addressed me as Mr. Which I appreciate being old school.
… moreChastity Garrison-Williams
Spent $50 on dinner food was cold, sitting in day old fries and slaw juice. Employees were too busy chatting and playing on their phones to notice the line in the drive through of 7 cars that didn’t move in over 15 min.
I will NOT return to this Zaxby’s or any other.
… moreDoris Thornton
Excellent…however, serving sizes now seems to be smaller…prices are too much
… moreKyleigh Adams
Food was good drink was good but when I got done eating I went to the bathroom and it was unsanatises
… moreTyqueshia Oglesby
whether if your the store general manager or not Emily you have very very low morals , no professionalism, and you display lack of leadership to your team. Emily you need to be retrained on basic courtesy , addressing complaints and learning how to have a welcoming atmosphere until you do you will continue to have negative guest experience and you will continue to run this store to the ground running off loyal customers . I have never had an issue when coming at night which is normally the time I come but this visit was terrible . Emily your a very sad example of leadership in front of your staff along with your customers, you were Not actively listening to the customer concerns or taking steps to improve concerns based on feedback that was given . your also not training your staff properly when it comes to order accuracy , repeating orders before the customer leaves the speaker box to ensure the order was correct to start with . Moral of the story : I was bared and never allowed back at this location ever again . & it was for no apparent reason simply bc my order was rung up incorrectly and I wanted it corrected instead of a refund .This request was done by the general manager Emily Rodger’s , who is going to be the reason for Loss of future and existing customers. Loss of customer loyalty and business credibility. Loss of revenue and profits because I will be spreading this news to the community . I hope that the proper disciplinary actions are followed for Emily . I was unable to put the full issue here because it only allows so many words.
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