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Casual coffee shop with a menu of light dishes & specially blended hot & cold drinks.
Address and Contact Information
Address: 77 Main St, Andover, MA 01810
Phone: (978) 409-2847
Website: https://caffenero.com/us/
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
Related Web Results
USA – Caffè Nero
The Caffè Nero philosophy is simple: Premium award winning Italian coffee, a warm and welcoming atmosphere, good food and great personal service.
Caffè Nero – Andover, MA | joe coffee
Caffè Nero in Andover, Massachusetts. 4.2 stars (666 reviews). roaster. Hours, menu, photos & directions.
Caffe Nero – Andover – Main St. – Grubhub
MA disclosure: Fees vary based on your order, but you won’t pay more than $18.99 at this store. See if this restaurant delivers to you.
Reviews
Aayush Narang
Cozy cafe with a chill vibe. Would come here to study or just have a casual cup of coffee. I tried their tiramisu latte and it was really good.
… moreSadie Miller
Very cozy and has lots of room to sit, great food and drinks also. The barista was also really nice and the atmosphere is amazing. Probably my favorite cafe around here now, I’d definitely recommend it even if you just need somewhere to hang out!
… moreSanthosh G
Convenient location on the Main Street Andover with street parking available. Outdoor and indoor seating available but it’s often busy. Visited here for breakfast and pleasantly surprised by the variety of vegetarian, vegan options. Tried the vegan protein egg and cheese sandwich and it’s absolutely delicious. The flavor of the vegan protein was great combined with the egg and cheese on the bread is awesome. And another item egg and cheese on croissant was not bad. It would be better if they make it to order instead of just barely warming it up. Service was good and the staff were friendly.
… moreGeorgette Ishak
Extremely unprofessional staff and terrible customer service. This location is not welcoming to families at all. The attitude of the staff was rude, judgmental, and dismissive, making us feel completely unwelcome.
A coffee shop should be a public, inclusive space — not a place where families feel uncomfortable or pushed out. The lack of patience, respect, and basic professionalism was shocking.
I would not recommend this location to anyone with children. Very disappointing experience.
… moreA coffee shop should be a public, inclusive space — not a place where families feel uncomfortable or pushed out. The lack of patience, respect, and basic professionalism was shocking.
I would not recommend this location to anyone with children. Very disappointing experience.
Marc A
Caffè Nero is the kind of chain that almost doesn’t feel like one. You walk in and there’s this low hum, softer lighting, darker wood, the faint suggestion that someone here actually remembers what a café is supposed to be. Not a caffeine distribution hub or a portable office, but a room where time moves at half-speed and nobody cares if you take a breath before your next sip. And while the staff are just regular people needing to pay rent, the coffee itself tastes like it still comes from a place with standards. It’s something a little closer to espresso with a point of view, rather than a drink engineered by committee. The food? Ordering food here is like spinning a culinary roulette wheel. Sometimes you land on flavor, sometimes on regret.
It’s a hard contrast to the modern American coffee reality. Starbucks is a global default at this point: predictable, efficient, hygienic in its sameness. A place where people hammer out emails and pretend the world isn’t fraying at the edges. Useful, sure, but built for motion, not meaning. You could fall asleep in one Boston location and wake up in Singapore and need a minute to realize the walls changed.
But Caffè Nero has a pulse. A little more European, a little more lived-in, a little less engineered. You can sit, stay, let your thoughts wander without feeling like you’re taking up space someone monetized. It’s slower, warmer, and rooted in an older idea of what coffeehouses were for: not productivity, but presence. In a world obsessed with speed and sameness, that alone feels almost radical.
… moreIt’s a hard contrast to the modern American coffee reality. Starbucks is a global default at this point: predictable, efficient, hygienic in its sameness. A place where people hammer out emails and pretend the world isn’t fraying at the edges. Useful, sure, but built for motion, not meaning. You could fall asleep in one Boston location and wake up in Singapore and need a minute to realize the walls changed.
But Caffè Nero has a pulse. A little more European, a little more lived-in, a little less engineered. You can sit, stay, let your thoughts wander without feeling like you’re taking up space someone monetized. It’s slower, warmer, and rooted in an older idea of what coffeehouses were for: not productivity, but presence. In a world obsessed with speed and sameness, that alone feels almost radical.
Elie El Hachem
I would never leave negative reviews because I work in customer service myself. However, this experience at Café Nero in Andover, MA was very disappointing. We spent about $50 on breakfast and coffee and were sitting with our kids.
A staff member with white hair and a white beard approached us and lectured us, saying our kids were being loud and that other customers were uncomfortable. In reality, there were no customers sitting near us except one gentleman, who was happy and even playing with our kids.
The staff member made us feel like we were not welcome or considered customers at all, and the interaction strongly implied that we should leave. We didn’t argue or say anything—we simply decided to leave.
This is not an appropriate way to treat customers, especially for a large company that relies on repeat business.
… moreA staff member with white hair and a white beard approached us and lectured us, saying our kids were being loud and that other customers were uncomfortable. In reality, there were no customers sitting near us except one gentleman, who was happy and even playing with our kids.
The staff member made us feel like we were not welcome or considered customers at all, and the interaction strongly implied that we should leave. We didn’t argue or say anything—we simply decided to leave.
This is not an appropriate way to treat customers, especially for a large company that relies on repeat business.
Amanda El
Good little coffee chain that’s definitely a big step up from Starbucks. They do have great food for a coffee shop and I like the ambience a lot. I also like the fact that they don’t make you feel like they’re kicking you out after five minutes. Very homey
… moreEasy MC
update: after giving this location another chance I was absolutely disgusted. I found a hair in my yogurt (clearly not my own hair) upon opening and already eating it. the same female manager i’ve discussed in the past and others have complained about didn’t even offer me a refund before I asked for one. the company across the board clearly doesn’t care in the slightest. i’ve been coming to this location for over 5 years. the decline has been disgraceful. Never again. Don’t spend a dime here.
I’m extremely disappointed in the decline of customer service here. a couple years ago, this place had great employees, and now the service here is terribly rude. I’ve seen multiple reviews now about a middle aged dark haired employee with heavy makeup who has rolled her eyes at myself and other customers in the reviews. I don’t need to come back here again after the senseless attitude these women give their paying customers.
I can only imagine it’s a presumed “front” this woman needs to put up due to working in a town like Andover. Little does she know her attitude, as well as another mousy haired brunette employee are the reason business will slow if this goes unchecked. They seem to be more focused on loudly joking around with each-other instead of properly heating food or being respectful in the slightest. (grown women mind you.)
… moreI’m extremely disappointed in the decline of customer service here. a couple years ago, this place had great employees, and now the service here is terribly rude. I’ve seen multiple reviews now about a middle aged dark haired employee with heavy makeup who has rolled her eyes at myself and other customers in the reviews. I don’t need to come back here again after the senseless attitude these women give their paying customers.
I can only imagine it’s a presumed “front” this woman needs to put up due to working in a town like Andover. Little does she know her attitude, as well as another mousy haired brunette employee are the reason business will slow if this goes unchecked. They seem to be more focused on loudly joking around with each-other instead of properly heating food or being respectful in the slightest. (grown women mind you.)
M K
Great cafe on the main street in Andover. I went on a Saturday and this place was packed. Wonderful atmosphere. I tried their frappe and it was great. I also wanted to order their Tomato soup but they were out of soup that day. Service is fast
… moreC D
Do not bother going here. I ordered for the first time at this location and had a horrible experience.
Ordered 3 bagel egg sanwiches, a very simple order. I received ONE sandwich, plus two sandwiches with only sausage and onion (gross). Also; the receipt on the bag listed 3 bacon egg sandwiches, so they knew they were giving me the wrong order
I tried calling multiple times, about 7 times, over a half hour period, and no one answered the phone. I will never be a customer here in the future
… moreOrdered 3 bagel egg sanwiches, a very simple order. I received ONE sandwich, plus two sandwiches with only sausage and onion (gross). Also; the receipt on the bag listed 3 bacon egg sandwiches, so they knew they were giving me the wrong order
I tried calling multiple times, about 7 times, over a half hour period, and no one answered the phone. I will never be a customer here in the future