Pablo Bonilla
I had a great customer experience , Xander and AJ did a great job showing that this younger generation is in good hands customer service wise. They were in the middle of brewing a fresh pot of tea and I caught them mid brew. They asked if I could wait in front. No problem. The wait was going on longer than anticipated Xander mentioned so he brought out a complimentary donut and hash brown as a thank you for waiting. I appreciated it. These guys give good service.
… moreCesar Vazquez
On 1/17/25 at approximately 1300, I waited over 20 minutes at the register without being acknowledged. During that time, two customers ahead of me left because no one was helped and no orders were moving.
After standing there ignored, I had to ask an employee if anyone was going to assist the customers at the counter. His response was that he was “helping the drive-through.” I explained that I understood, but there were customers who had been standing at the register for a long time without even a greeting or acknowledgment. He repeated that he was helping the drive-through and made no attempt to assist or call for help.
I then asked if I should just go through the drive-through instead so I wouldn’t be ignored. He responded that I was “more than welcome” to do so — with attitude.
This level of customer service is unacceptable. Being short-staffed does not justify completely ignoring customers who are standing directly in front of you. A simple acknowledgment, explanation, or basic courtesy would have taken seconds. Instead, customers were dismissed and driven away.
Experiences like this are exactly why Starbucks consistently has more customers. I will not be returning.
… moreAlexa E
shoutout to monse 😀 (and the morning dunkin team) i had a mess up on my order a couple days ago and when i let her know about it she said she would fix it for me / she re-made my order and she even memorized it off the top of her head. it was super hectic and busy in there so i appreciated the fact that she still put care into my order and issue and was able to fix it for me!
… moreMarissa
Employees need some “Refreshers” on customer service, It could be cleaner *parking lot/inside* I didn’t use the bathroom so can’t judge that but Donuts aren’t very “fresh” even in the early 5/6 AM maybe they had yesterday’s unsold out…. This location can’t make a good coffee better off going to Dutch Bros for coffee. I Definitely DONT RUN OFF DUNKIN!
… moreAmerica First
I wouldn’t never go to this Dunkin Donuts. I can’t believe they allow these left-wing protesters there all the time. They yelling Trump and ICE sucks. Waving the Mexican flag. Very poor business decision.
… moreAri “Honor” Szempruch
Worst service at a dunkin.
Sadly cause the guy didn’t listen to the order.
He acted like a lot was going on in life.
The manager was kind though.
She was willing to change and fix things.
… moreStephanie McKenna
Would not recommend this location ordered Brown sugar shaking espresso with lite ice and was told they only fill it halfway which was weird because all the other locations we have been to never had a issue but the drink was not sweet, had to go to a gas station and add sugar, was filled halfway as they stated because we asked for lite ice because they like to fill it to Top with ice and makes it difficult to put a straw in, and on top of that the price was $5.00 more here than in Texas. But so for two large drinks was $14.99. So would not recommend this location and not sure if it is a thing that if you ask for lite ice they just fill up half way.
… moreCidney Willoughby
The first time I ordered from here on DoorDash my food was completely burnt I called and the manager was nice tried to make it right so I ordered again. It comes completely freaking burnt. My child didnt even get her food. Complete disappointment. 10/10 so not recommend.
… moreA. Rose
I always come to this location! The staff is friendly and they have a fresh selection of donuts!
My order: 1 French cruller donut and a French vanilla iced coffee with almond milk 1/2 sweet! Super GOOD!
They are very prepared to handle large orders! I once order 4 dozen donuts in the drive thru and they had it done when I got to the window. Very fast.
Masks are required to enter this location and THEY ONLY ACCEPT MOBILE ORDERS FOR WALK-IN PICK-UP! You cannot order inside!
Their app is very convenient and easy to navigate!
… moreShawn McKenna
Was shocked to order 2 Large brown Sugar Shaking Espresso with lite ice due to the fact the stuff so much ice you can’t put a straw in.only to find out here in Arizona they said they will only fill halfway, so was very confused seeing in My city Houston Texas they still fill it not all the way but not half. As well it’s a $5.00 difference in costs as well! Looks like Arizona Dunkin’s have lost a family the loves its dunkies. Sad to see how they intentionally said they fill only to half, as well this drink was not sweet and did not taste like it should have. If you’re driving thru Yuma or even Arizona I would not recommend Dunkin donuts here, we will try another location to see if we are treated the same. Can’t wait to get home to our location that does it the right way and make drinks the right way as well.
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