

While some things have changed over the last few decades, El Pollo Loco’s delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way – on our signature open-flame grills – then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Oceanside,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Fast-food chain outpost known for Mexican classics made with fire-grilled chicken.
Address and Contact Information
Address: 3500 College Blvd, Oceanside, CA 92056
Phone: (760) 477-9345
Website: https://restaurants.elpolloloco.com/ca/oceanside/3500-college-blvd?utm_source=gmb&utm_medium=yext
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483 College Blvd, Oceanside, CA – Order El Pollo Loco
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El Pollo Loco | Fire-Grilled Chicken | Let’s Get Loco™
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Reviews
For your first time, if none of the bowls or burritos are calling out to you, just get the chicken with a few sauces on the side: that’s where El Pollo Loco started and it’s still great.
The service at this Oceanside location was also very friendly and efficient: a happy crew working together well (at least during the busy Sunday lunchtime we went).
I had to drive all the way back, wasting time and gas, and went through the drive-through to let them know what was missing. Over the intercom, they didn’t seem to care at all. When I pulled up, they tried to tell me my total — I had to explain that I was there because my food was missing. They handed me the burritos without saying sorry, without any acknowledgment of the inconvenience, and without even attempting to make it right (no coupon, no free item, nothing).
Now I’m stuck eating cold food because I had to go back just to get my kids’ meals. The lack of basic customer service was extremely frustrating. Mistakes happen, but not even offering an apology made this one of the worst customer service experiences I’ve had. It truly felt like “here you go, bye,” and that was it.
My friend picked it up for me and she asked the guy what cotija was and he could not answer the question. Then there was barely any lettuce, cotija, pico and only 2 small slices of avocado. The worst thing is that it had seeds of some kind it which is not listed on the description of the salad and I am a person that has many food allergies. The description also states that that there is “organic super greens with lettuce” and there were only 2 tiny pieces of “super greens.”
This place lacks the training that is needed by all employees, they must be able to answer questions, give them a cheat sheet to look at.
Every time I go there something is usually missing from my order also, this time it was the other 1/2 of my salad which I did not appreciate. Get it together El Pollo Loco!
See attached pictures.