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Swing by your local Popeyes at 1602 Guadalupe St and treat yourself to our awesome New Orleans-style menu. We’ve got wings in 6 delicious flavors, crispy fried chicken, perfectly seasoned chicken tenders, and our famous chicken sandwich that you’re going to love. And don’t forget about the newest addition to our lineup: Boneless Wings! Whether you need a quick lunch, a filling dinner, or a family meal, we’ve got you covered. Use our convenient drive-thru, order ahead online or on the Popeyes app for easy pickup, or get your meal delivered right to your door. We even offer catering at select locations!
Louisiana-inspired fast-food chain known for its crispy fried chicken, chicken sandwiches & fries.
Address and Contact Information
Address: 1602 Guadalupe St, Laredo, TX 78043
Phone: (956) 726-9731
Website: https://www.popeyes.com/store-locator/store/restaurant_81717
Order and Reservations
Order: Order online
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Reviews
Isaac Garcia
Absolutely awful experience. Waited 30 minutes for my food like it was made to order from scratch, just for them to forget my potato entirely. When I went back to get it, they told me they were out. Okay… then why wasn’t I refunded in the first place? Common sense apparently doesn’t exist here.Instead of fixing it properly, they just threw fries at me like that somehow makes it equal. It doesn’t. On top of that, the staff rolled their eyes at me for asking about something I already paid for. Unreal.Slow service, messed up order, no accountability, and straight-up rude attitude. If you don’t have items, say so. If you mess up, fix it. This place managed to do neither. Definitely not coming back.
… moreLyra Star
Worst Popeyes ever. I sent my boyfriend over to order and they got the order wrong 3 TIMES. The Mac n cheese you see below isn’t even whole it looks like dog food. The workers have horrible customer service and non attentive.
… moreOmar Gonzalez
This location should not open on Christmas day if they cat get it together. I approached to order at the counter and a had a lady who had already waited 40 minutes for her order and they still expected for her to wait more. Then they also wanted to wait 40 minutes for chicken.
… mores
Took 45+ minutes for a sandwich combo. The drive thru was empty. Disappointed and the food was cold. This location consistently takes forever with every order I’ve ever gotten. Always 45+ or even an hour.
… moreRJ Moreno
Order: Chicken Tender Combo, and 15 Piece Family Combo
Drive-Thru
The chicken was good as always. I love Popeyes, but I’m bringing it down to 3/5 stars because it’s quality of customer service has really disappointed as of late. Now, to be fair, I’ve had issues in particular at this location, so Popeyes in general is alright.
Yesterday, about 45 minutes before closing, my wife and I rolled up to the drive-through, and as usual here in Laredo, the staff had already started prepping for close. No one wants to be stuck at work any later than they have to be. I get it because I used to have to work a similar job, and so this is not even part of the specific complaint, but our man on the speaker was outright inconsiderate.
We asked for some tenders, and he’s like “hold on, I might not have them.” After a pause, he comes back on the speaker “okay, it’s going to take about 5 minutes,” and we say “that’s fine” then he starts adding up the order, but we interrupt him to say we also want the 15-piece. He says, “hold on” and again after a pause, he comes back on the speaker “I only have those in mild.” We say “that’s fine” to this as well, but we’d like some buffalo sauce and blackened ranch. He nods a bit then says “okay.”
Buddy, charges our card, and asks us to drive up to the waiting lane. After 10 minutes our order comes out, and he takes off back inside without another word. We look inside the bag, and we don’t have the buffalo sauce (or any sauce other than those little packets they throw in there.) We didn’t have utensils for the mash potatoes or the rice, and we didn’t have napkins.
My wife, gets out of the car and knocks on the door because the dine-in area is closed due to covid. I told her to just get back in the car and go back around to the drive-thru. There was one customer ahead of us, but there were no other customers after us, so we were able to get back to the window and ask again for the buffalo sauce.
Us: “Sorry, we asked for buffalo sauce.”
Employee: “I have to charge you.”
Us: “Yeah, but we asked for it before you charged us.”
Employee: “Oh I just remembered, we don’t have buffalo right now. We ran out.”
Us: “Can you give us ranch or something?”
Employee: “I have to charge that too.”
Us: “Then why did you tell us ‘okay’ earlier?”
Employee: “It’s cause I just remembered, we ran out, and they didn’t come to restock.”
Us: “Yeah, I understand that, as we’re putting our order, if you don’t have something you can at least tell us, so we can pick something else. What if that was my favorite sauce in the world, and the only reason I wanted any of this other stuff was because of that damn buffalo sauce?”
Employee: *Looks like he couldn’t care less* “We ran out, sorry.”
Us: “That’s not the point. We asked for buffalo sauce and you said “okay” then you give us our order and we didn’t get any sauce… Don’t tell people something and then you don’t have it… You need to work on that.”
Employee: “Okay. Have a good night.”
– – –
Honestly, this was not the worst attitude I’ve seen here in town, unfortunately. I was disappointed at how inconsiderate the whole interaction seemed, and that’s not even taking into account the complete lack of customer service (which I sometimes consider par for the course at fast food restaurants). He literally had to do the bare minimum to meet our expectation and failed with those responses. I don’t like to mention names because I think people deserve a second chance, and mostly, I hope people read these reviews and pause to reflect on what they’re doing and how they’re running their business.
Whatever you do for a job, wherever you work, you should take professional pride in it.
… moreDrive-Thru
The chicken was good as always. I love Popeyes, but I’m bringing it down to 3/5 stars because it’s quality of customer service has really disappointed as of late. Now, to be fair, I’ve had issues in particular at this location, so Popeyes in general is alright.
Yesterday, about 45 minutes before closing, my wife and I rolled up to the drive-through, and as usual here in Laredo, the staff had already started prepping for close. No one wants to be stuck at work any later than they have to be. I get it because I used to have to work a similar job, and so this is not even part of the specific complaint, but our man on the speaker was outright inconsiderate.
We asked for some tenders, and he’s like “hold on, I might not have them.” After a pause, he comes back on the speaker “okay, it’s going to take about 5 minutes,” and we say “that’s fine” then he starts adding up the order, but we interrupt him to say we also want the 15-piece. He says, “hold on” and again after a pause, he comes back on the speaker “I only have those in mild.” We say “that’s fine” to this as well, but we’d like some buffalo sauce and blackened ranch. He nods a bit then says “okay.”
Buddy, charges our card, and asks us to drive up to the waiting lane. After 10 minutes our order comes out, and he takes off back inside without another word. We look inside the bag, and we don’t have the buffalo sauce (or any sauce other than those little packets they throw in there.) We didn’t have utensils for the mash potatoes or the rice, and we didn’t have napkins.
My wife, gets out of the car and knocks on the door because the dine-in area is closed due to covid. I told her to just get back in the car and go back around to the drive-thru. There was one customer ahead of us, but there were no other customers after us, so we were able to get back to the window and ask again for the buffalo sauce.
Us: “Sorry, we asked for buffalo sauce.”
Employee: “I have to charge you.”
Us: “Yeah, but we asked for it before you charged us.”
Employee: “Oh I just remembered, we don’t have buffalo right now. We ran out.”
Us: “Can you give us ranch or something?”
Employee: “I have to charge that too.”
Us: “Then why did you tell us ‘okay’ earlier?”
Employee: “It’s cause I just remembered, we ran out, and they didn’t come to restock.”
Us: “Yeah, I understand that, as we’re putting our order, if you don’t have something you can at least tell us, so we can pick something else. What if that was my favorite sauce in the world, and the only reason I wanted any of this other stuff was because of that damn buffalo sauce?”
Employee: *Looks like he couldn’t care less* “We ran out, sorry.”
Us: “That’s not the point. We asked for buffalo sauce and you said “okay” then you give us our order and we didn’t get any sauce… Don’t tell people something and then you don’t have it… You need to work on that.”
Employee: “Okay. Have a good night.”
– – –
Honestly, this was not the worst attitude I’ve seen here in town, unfortunately. I was disappointed at how inconsiderate the whole interaction seemed, and that’s not even taking into account the complete lack of customer service (which I sometimes consider par for the course at fast food restaurants). He literally had to do the bare minimum to meet our expectation and failed with those responses. I don’t like to mention names because I think people deserve a second chance, and mostly, I hope people read these reviews and pause to reflect on what they’re doing and how they’re running their business.
Whatever you do for a job, wherever you work, you should take professional pride in it.
Anabel Gomez
I have to say i love the popeyes chicken tenders classic…the cashier was very helpful and suggested the sparkel with my food .Ithe tenders were hot and the mac was delicious. I love the way they take the food to the table.i will definitely come to this popeyes more often. I also received coupons here
… moreJaky Jimenez
There is always a 5-10 minute wait for the spicy chicken tenders. Not even once have I driven up the drive thru and gotten my order how a “fast” food restaurant should serve.
… moreMaria Zavala
Food is good. Service at counter is good. Atmosphere- Go to restroom before. The workers take a break in there. They take 30 min!!
… moreIda Chavez
had to wait for almost 20 min for my food.
… moreAmanda Del Toro
The most friendly and customer oriented staff, I have encountered at Popeyes ! Food order was delivered accurate, and delicious! Sarai and her Manager are awesome!
… more