

Counter-serve eatery dishing up Mexican classics including hand-rolled tortillas, burritos & tacos.
Address and Contact Information
Address: 586 Ritchie Hwy, Severna Park, MD 21146
Phone: (443) 906-1810
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
Related Web Results
Cafe Rio: Mexican Grill, Fresh Mexican Food | Homepage
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Reviews
The staff could not care less. Any attempt to ask them the status of my meal was met with annoyed sighs.
This recent experience, I asked why multiple online orders, submitted only 15 prior were finished but no sign of mine. The staff member rolled his eyes, cut me off asking for my name, printed my order, and walked it over to the line to be prepared. No apology or explanation. I arrived after my estimated time and still wait an extra hour only to find out they “didn’t see” my order.
I’ve been eating at Cafe Rio for years at their different locations and this one is honestly the worst.
Got home to find bugs in my lettuce, no guacamole that we ordered, and bad tasting pork again.
Based on other reviews, the management and owners obviously don’t care as staff issues continue.
I just want to add that the manager at the Severna Park location, Felipe is the BEST!!!! He will literally go above and beyond, and out of his way to make sure his customers are happy and taken care of. Anytime I have ever had an issue, he ALWAYS corrects it, and always has a smile on his face. If you want top notch service, go see Felipe in Severna Park!!!
Let me start off first by saying I absolutely LOVE Cafe Rio. It has been an obsession of mine for about a year now. I literally go EVERY single week. My favorites are the nachos, and the queso. Their queso is some of the BEST I’ve ever had. The staff is always very nice and friendly, especially the Manager Felipe. 9/10 the queso is thick and flavorful, but the last few times I’ve gotten it, it’s been VERY thin, watery, and bland. Queso should not run off of a chip like a watery liquid. I wish they would just follow one set recipe/method of preparing their queso. Seems everyone there makes it different. When it’s prepared properly, it’s soooo thick and creamy and ridiculously delicious. So please Rio, PLEASE stop making the queso thin and watery. Your queso is too good for that nonsense. I still love ya tho