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Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Troy, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Long-running chain serving signature breakfast items & a variety of coffee drinks.
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Reviews
PJ Moss
Everytime we go here they are VERY RUDE mess up on the order a drink. I order a strawberry dragon refresher. All they gave me was oat milk. Went back three the drive thru and gave use a attitude then told us because we ordered it with light ice we get less concentrate. Like really?!?! Then they lady at the drive thru came to the window and started yelling and using her hand like we were her kids. Will NOT be going back. She need to be fired
… morehaseeb modi
A very nice place for a quick coffee and some dunks. The Donuts are great, and their hazelnut coffee mixed with other nutty flavours is even nuttier and smells good. You will love it.
Nice ambience and good staff. Seating is minimalist but works. They have good tea too with what I felt was a ‘Dunkin Donut Signature Tea Bag’.
… moreNice ambience and good staff. Seating is minimalist but works. They have good tea too with what I felt was a ‘Dunkin Donut Signature Tea Bag’.
Mae
As someone who has worked food service, I can say its stressful, but its ultimately not hard to do things right. It is arguable easier to follow the recipes and processes set forward by management. Unfortunately, some franchises are run worse than others. And this is by far the worst dunkin in the area. The morning staff are rude, never get orders right, are arduously slow with creating even the easiest orders, and make fun of you to your face when you ask them to make it right. The manager and owner of this dunkin should feel ashamed that this is the best they can do.
… moreYash Kokane
Horrible location.
I live close by, went there today for the first time with my friends at around 7 pm. There were 2 servers who pretty much ignored us at first. Also we saw a tray of donuts kept on top of the garbage bin, and when we asked if they had any donuts, the server literally showed us the tray and asked if we wanted one, we immediately said no. I went on to order a matcha latte, and the server (who was someone else) seemed way too nonchalant about the order, I got an eyeroll when I asked if it’ll be better iced or hot. I’m not sure if the matcha was good or bad (it was my first matcha latte) but I’m likely not ordering it again. Also I had had a really bad stomachache and dysentery since having the matcha, so I’m really doubting the hygiene practices there. Never going back.
… moreI live close by, went there today for the first time with my friends at around 7 pm. There were 2 servers who pretty much ignored us at first. Also we saw a tray of donuts kept on top of the garbage bin, and when we asked if they had any donuts, the server literally showed us the tray and asked if we wanted one, we immediately said no. I went on to order a matcha latte, and the server (who was someone else) seemed way too nonchalant about the order, I got an eyeroll when I asked if it’ll be better iced or hot. I’m not sure if the matcha was good or bad (it was my first matcha latte) but I’m likely not ordering it again. Also I had had a really bad stomachache and dysentery since having the matcha, so I’m really doubting the hygiene practices there. Never going back.
Jacki Ford
Ordered a bacon sandwich on an English muffin. I got a sandwich on a croissant. I drove back with the wrong sandwich and ha them make what I ordered. I get home and they again gave the wrong sandwich. I call the store 5 times and nobody picks up once!!! I’m going to dispute this wrong order on my debit card!
… moreRia Agarwal
This location had really bad service. First I waited 15 minutes for two drinks. Then when I got them the matcha latte was terribly mixed and all clumped at the bottom. I asked if it could be mixed better and they took it for about a minute and made jokes about having to mix it, then handed it back to me looking the exact same. They also used the wrong milk, which I didn’t notice until I had left.
… moreJed Wescott
Great place to go for coffee been going here for years. If ur polite to the staff u can expect politeness back. People rush in seeming like they are superhumans. No different then u or I . Patience get u far in life. Good food and customer service is also a result of kind genuine customers that have dignity and respect for those behind the counters . With out them we all not be ” Running on Dunkin’s ” and life be lot gloomier without that morning cup of joe and a donut or bagel with bacon egg and cheese lol
… moreBraiden Zadlock
I went there for a long trip in the morning I ordered 3 chocolate frosted doughnuts with sprinkles,2 bacon egg and cheese wake up wraps and 2 hash-browns. I got my order and had received not only an attitude but 3 strawberry frosted doughnuts with sprinkles, 1 wake up wrap and 2 hash-browns. This is not the first time this has happened, still grateful for my food but still not the point.
… moreShawn Ballard
Look at these new holiday drinks. This is ridiculous. Went back in and said the cup was 3/4 full. They put it in a smaller cup to make up for it being 3/4 full. What the heck?!?!?! Never going here again! Who does that? Dunkin of course. I stopped going to Dunkin for some time because of these types of things and now I’m going to put them on the naughty list of boycotting like a few other shady practicing businesses.
… moreLakishia Holley
Drive through. Ordered munchkins but they were sold out of donuts and other menu items and couldn’t replace my order with another item.
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