Marisa Finkelberg
Truthfully, this was the worst experience I’ve ever had at any food establishment and it has stayed with me for days after so I had to write this review. I went in on a Sunday and was completely IGNORED by all 3+ staff members. Some of which were walking back and forth — looked at me and said NOTHING. it was completely disrespectful to not even acknowledge the fact that I was standing there waiting to order. A simple “I’ll be right with you” would have saved the day, but these employees were completely clueless and had no customer service skills. I then said out loud so they could here that I was going to another Dunkin where I wasn’t treated as if I was invisible. Several other customers on the line AGREED indicating it would be at least decent for the employees to acknowledge presence and that they would be right with us — this was never done. When addressed with the assistant manager, I was met with that she was busy elsewhere in the store and did not see the interaction but that I could call back and speak to a manager. I was tired of feeling ignored and asked for the manager to give me the call back to acknowledge my presence in this establishment. She indicated that she left a note with my phone number and texted the manager. the manager, Avi, however, DOES NOT CARE enough to follow up. I waited until Wednesday for him to actually care enough to call back — to no avail. I called him and was met with a rude, disrespectful, and entitled attitude — all while he said I was “yelling at him.” He simply cannot handle a customer who is sternly speaking to him about a situation that made me feel completely miserable for quite sometime enough that I am still floored and he had the audacity to make it worse by continuing the insulting behavior in this store — its no wonder this is why his employees act the way that they do. . . they get it from somewhere. I asked for his boss’s number or for a call from his boss (he refused since he knew he was in the wrong). The motto “the customer is always right” isn’t it at this store. I was forced to call corporate and made a complaint asking for a representative to call me. I am diligently awaiting that call. I will never use this establishment again and will go to other Dunkin’s until this one learns manners and respect. I suppose it is worth it to mention that I worked at a Dunkin for 7 years (both as a crew member and in the management team) and I never made or would have made a customer feel this way.
… moreAudio
The employees here are all phenomenal, I’ve yet to have an experience other than exceptional. I would like to also specifically highlight Jaden, if I were his employer I would be beyond thrilled. He is communicative, thorough, knowledgeable, and down to Earth. He somehow manages to make the simple act of buying a coffee become a whole experience, that’s a very unique skill set, unique and awesome! Overall 10 out of 10 all across the board
… moreAndreyah Brooks
Hit or miss only 1 person makes my drink right, every other time I must request additional options for the same drink I get daily. I’ve also had incidences where I’ll or a hot drink & get a half full cup or I get burnt food or food that’s looks and taste like it’s 2 days old . Okay I’m being dramatic but seriously look how dry out & tough this looks. It was so dry these less cheese & the ham is tuff
Please get it together I come by often because it’s on my route to work.
… moreBo Duke
Absolutely love this Dunkin, staff is always super friendly and accommodating. Been our hangout spot for many years and many more to come. Thank You Yuwen for giving us a place to not only share a coffee or bagel but a place for us car enthusiasts to get together.
… moreBilly
I have been a customer at this location for years , but fir some unknown reason I e came in contact with one of your employees her name is Sam , she works numerous other employees and everytime I order something frome her and she makes it ,it’s wrong ,I drink decaffeinated coffee and she gave me regular coffee instead. The first time I didn’t realize it. I am allergic to regular coffee ,she always seems like she is high or something. Very slow .I know she’s been here for like 6 months or so but when is she going to get it
… moreKristal Lopez
Absolutely love the Dunkin Donuts on Rt. 9!! The atmosphere is great and very comfortable. Quiet enough to write my blog, meet with people and just relax with my coffee!!! Pistachio swirl is my fave!!!
… moreAnthony Bertuzzi
Great experienced staff that work there and been there for a while but the new recruits shouldn’t be making food until trained fully to be efficient , i blame poor management not the front desk workers
… moreShakeema Moore
If I can give 0 stars I wuld. They don’t tolerate or care for African Americans. Requested a refund & took my black dollar to Myers Corners location.
… moreJoe
I visited earlier and I was pleasantly surprised but the enthusiasm of the three workers Dan, Andrew and Dewran. They were so excited to help me with my matcha.
… moreElias Nesheiwat
This is the best Dunkin in the Hudson valley! Everyone that works here is friendly and quick! My go to for morning coffee.
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