Greg Pepper
I don’t go here very often due to poor quality but do every once in a while for a change and it consistently gets worse every time. They either drench a sandwich so much that it is soggy and cold, just cold old food or they forget half your order. I went at around 3 pm on a Saturday and the chicken was dry and hard and the burger had so much mayo and mustard that it was super soggy. They either need to get all new staff or close the place down because after 6 years of living in Fredericksburg it’s always gotten worse. But that’s why it’s never busy and when it does get busy the manager in there gets a bad attitude
… moreTania F.
My complaint is with the female manager there. When we walked in, we saw her take the last specialty pie, ring it up with her manager discount, take it to her back office and come back out before she even acknowledged us. We stood there for about 5 minutes waiting for her! Then when she took our order, she was rude and even messed up our order. When making the food, she was constantly touching her hair /bun. As someone who has worked food service for many years, you are never to touch your hair and then touch food. If you touch your face or hair or basically anything, you wash your hands afterwards. The other staff there was very nice and polite and was working hard on getting our order done while the manager was busy distracting them.
… moreJoseph Alba
Just came here with my friends, our orders were messed up and refused any change or money back. We are eating and we find a dirty ahh hair in the food, not only one.. BUT TWO HAIRS. this has got to be intentional at this point. Line is backed up to the door with terrible service *yes i’m talking about you harmonica* No hair nets, this place is digsuting. This isn’t my first experience with this burger king, no no no. A couple months ago I had found a GLOVE in the burger. This has got to be the WORST fast food experience i’ve ever had. Do better. Do not take your kids or family here.
… moreKrishnan Panamalai Murali
This Burger King location was awesome and well maintained. The food was good and for its price, the Impossible Whopper was tasty. The sides were also good and the staff was extremely helpful on both occasions.
They also had Halloween decorations going on.
… moreMason Sterling
I had a very simple order and they got it wrong, it was also cold and stale. I was the only person inside or at the drive thru. The guy that took my order decided that I needed to see a magic trick with my lunch and showed me a full moon. 4 stars on service for the sentiment but I lost a bit of my appetite.
… moreDaniel Kaprat
Ive had faster service from actual restaurants. It took about 10-15 minutes for them to notice i was here and then another 20 to get the mobile order that was placed before I ever got here.
It’s not busy…
… moreTaryn Valentine
Manager took my order it was completley wrong. I always add tomoatoes pi kles and extra spicey sauce. It would be one thing to just not get this but the value of the burger itself and the fact that the manager cant even get an order correct is terrible. The spicey chicken jr itself had almost no sauce and two pieces of lettuce.
… moreBenjamin Chevalier
Paid $11 for a salad and a whooper but they served my meal horribly with minimum food in it. And no dressing for the salad. I am not expecting much from a fast food chain but come on now… I would not trust this place again. I am sure they could be the type to spit in your food!
… moreTatum L
Burger King location in Fredericksburg Texas is an absolute joke.
Visited this location this last Sunday June 16 2019 a little after 9am via the drive through.
We ordered 4 bacon egg and cheese crossainwhiches, cinnaminis, an iced coffee, and an orange juice.
After being told to pull forward to the first window as someone would be with us shortly to take payment we waited nearly 10 minutes before the assistant manager came to the window with our drinks.
There were no vehicles ahead of us.
To my surprise the total ended up half as much as I was told at the menu speaker.
We then advanced to the second window waited almost another 10 minutes before our food arrived.
Upon leaving a passenger checked the order and sure enough we received 4 bacon egg and cheese biscuits that weren’t even warm and Cinnaminis that weren’t cooked and no icing.
I then called the location nobody answered the phone so I left a message and still have not received a call or any communication back as of today 06/19/2019.
I also did the customer survey on reciept the same day with no contact made from corporate either.
… moreBrooke Sigler
Manager was very rude as soon as we came in slap the counter and made comments about us also told us no ice cream waited 25 minutes for our cold food very gross about 6 people came in and proceeded to make ice cream for herself never took their order they probably waited 15 minutes probably longer but we left this was all at 7 seemed like she wanted to close asap I don’t like Dairy Queen but rather eat there then that place do not recommend
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