LuWae100
I was genuinely excited to try the Old School Cheesesteak from Charleys, especially after seeing the photo on the menu. It looked like a cheesy, meaty, flavorful sandwich — exactly what you’d expect from a place that specializes in cheesesteaks.
However, what I received was extremely disappointing. The sandwich looked nothing like the advertisement. The meat was carelessly thrown into the roll, the cheese looked congealed and clumped, and the whole thing smelled off — definitely not fresh or appetizing. Honestly, it looked like it had been assembled in a rush and with zero care.
I’m not someone who usually complains, but this felt unacceptable. How do you even serve this to someone? The presentation was poor, the sandwich fell apart instantly, and the taste didn’t make up for it at all. For the price, I expected quality and consistency — instead, I got a mess.
Charleys, you need to do better. This isn’t just about visuals; it’s about delivering what you advertise and respecting the customer’s expectations.
… moreDale Gardner
Food was great and was large amount.
It is in a food court inside the PX on base
Worth coming by if you like Philly sandwich’s
They have several types
Their lemonade is amazing
… moreChrystin M.
It was….fine. It’s a food court, so I don’t expect gourmet. Probably should have tried one of the other places with a real line. Fried were a huge, soggy, unseasoned disappointment. Lemonade was made with lemon juice (though I doubt real lemons) and had a tang to it. Just be warned, it’s not going to be like crystal light. Sandwich was solidly alright. If you have ever bought steakums and made a cheesesteak at home, it’s pretty much that.
Meal pictured is a large PCS and Large fries and a large lemonade. Total of $20.
… moreAdele O
I always go to this place before or after lunch time to void the extra long wait! My sandwich was perfectly made and my fries was on point . I got a cup with a hole on it so I had to go back and wait for someone to notice me so they can give me a new cup . Service need improvement.
… moreAndres Cisneros
Charles is always good. I love the chicken Phillies. It hit the spot.
… moreAdin Herber
I’d say I liked my experience. The lady asked me what I wanted on my sandwhich and they made my food within a reasonable amount of time. I ordered the #1 combo and I liked it.
… moreS
We went nov 23 2024 in the afternoon. The food was horrible. The chicken was dried out and the bread was barely toasted and soggy . The people were snotty. I want my money back. The worst. They didn’t ask you what you wanted on it or nothing and it took 2 minutes, very poor customer service and food. Never again at this location. These people need training
… moreMary Ruiz
I ordered dinner for my hubby and I and our order was incomplete. No fries no Diet Coke and when we tried calling. No answer Like literally NO ANSWER. Our door dash guy was sweet and on time. However our food was was cold and incomplete. So much for delivery.
… moreJacob Barrow
The food is generally pretty great. Lunch time, of course, is insane. So don’t expect perfection when there’s 15 customers in line and more piling up behind. The prices are steep, but that’s the Charley’s way. The customer service has always been awesome for me.
… moreRobert Hill
Great food and lemonade. But… my buddy always explains his hyper allergy to mushrooms everywhere he eats but especially here as i always get them and its cooked on a flat grill. Once they got mushroom in his. He had to use the epi pen etc and was apologized to and promised x number of free sandwhiches. Then then they failed to honour their word. The manager told him no. Being vetrans honour means a lot to us both. So of course i will share the story. Yes i still eat here. It may not be the worlds best philly like they claim but frankly its not a bad one. Ordered correctly its pretty good if not authentic.
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