Kitty Shaw
Paid 40$ for
1 caprese sandwich that had the thinnest tomatoes that were falling apart. The sandwich was soaking wet making the bread super mushy. Slices of cheese were also super thin
1/2 chix sandwich with one ripped slice of deli meat. Cup of soup that was teeny to begin with and not filled all the way
Called to let them know, spoke to someone in a call center out of the country and was told they would review my complaint and I may or may not be refunded in 30 days.
Oh and the tip, since the person at the register hung over to watch what was being tipped. So 20% tip for a disgusting skimped order.
Seriously? Your food is already glorified hospital food, now it’s even worse. AND there has to be some sorta grand jury hearings mg in if I get a refund or not.
… moreJosé Ramirez
I had a very disappointing experience at this location. The cashier at the front counter was extremely arrogant and seemed completely disinterested in assisting me properly. They didn’t even ask whether my order was for dine-in or take-out, and I ended up waiting for a long time without any clear instructions. In the end, I realized that no one had informed me that my food had been placed in a to-go bag, and they didn’t even bother to ask for my name. The whole experience felt disorganized and unprofessional, and it was honestly very frustrating.
… moreCianyi Lin
I am a monthly sip club subscriber. The manager is always rude to me. She monitors how much almond milk I use for my drink. She told me I could only use certain amount of almond milk for my drink. I told her there is no rules saying how much I should or shouldn’t use. She still insisted on the limited amount like she said. Today I went in to pick up the cold drink cup but decided to use my old hot drink cup instead for tea at night. She saw that I had two different cups she then immediately told me I cannot get cold and hot drink at the same time. I said to her I’m using the cold drink cup for something else and only got the hot tea and left. Super rude and unprofessional.
… moreMatt D
I love this place, but the bathrooms need a serious remodel. They always smell, they’re dirty, and overall in pretty deplorable shape. Corporate needs to go in and do some improvements to that location.
… moreDr. Abdullah AlHomeadan
Location is good, food is ordinary. Could be less costly for the quantity and presentation. They have a good offer: endless coffee for the whole month for only $8.99
… moreLG O
First ever Panera order, service was nice, but no pride in food preparation, very dry and for $13.00 not good. Update tried them again, 32 minutes in drive through, did not start order till I got to window, looked inside saw lots of employees, no napkins in bag, nonchalant air about them. Sandwich very dry and not much on it, when the american cheese over powers the buffalo flavor, hmm, thought it was a cheese sandwich with a smidge of chicken. Not worth it.
… moreIamhaha
While we were looking at the menu on the wall to order, one of the staff members suddenly switched the menu board without saying anything. Later, when we asked for a cup and some butter, she sighed and said “okay” in an annoyed way. Please don’t ruin my morning like that
… moreRobin Alves
11/22/2025 Dinner drive thru line. Worker was very rude, condescending and mean. I will never go back to Brea Panera. Cancelled my Sip Club due to her behavior. A midsized blonde girl literally stomped to the window and slammed it open. I had been honking because I forgot something on my order. She said there were only three of them working etc. Why take it out on me? If she only knew my story. Taking care of my parents etc. This poor young lady has no idea what stress and pain is.
Goodbye Panera. I have been a very devoted customer for years.
… moreLthebest
14$ for half of “grilled” chicken sandwich is exaggerated! The meat was undercooked and cold. Not appealing at all and the size of the sandwich was not definitively worth my money. See the picture for yourself. Ain’t coming back here.
… moreJake Yim
I had the apple Fuji and Kiba the dipper, which is like French roast. Best meal at Panera I’ve had in a long time. Great service and good people.
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