

Counter-serve eatery dishing up Mexican classics including hand-rolled tortillas, burritos & tacos.
Address and Contact Information
Address: 1128 S 450 W Suite 105, Brigham City, UT 84302
Phone: (435) 538-2499
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
Related Web Results
Brigham City – Mexican Grill – Cafe Rio
Mexican Grill | Online Ordering | Brigham City – Cafe Rio
Cafe Rio: Mexican Grill, Fresh Mexican Food | Homepage
Reviews
This is a story or redemption! Last August, we visited this Cafe Rio (original review below). We are back in Brigham City visiting family and we were told that Cafe Rio is under new management. Whether that is true or not, is irrelevant—what matters is our experience was WAY improved. Friendly staff, order correct, and food delicious. Happy to report a turn around when I can. I know this particular location started off on the wrong foot (and the current 3.3 review average shows it), but I believe in second chances. Well done, Cafe Rio Brigham City team!
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Aug 2025 (original review – 2 stars) — I’m a big fan of the brand, but this particular store really left something to be desired. Confused through the drive thru….had to take our order twice…messed up the order…forgot to give us forks, napkins, etc. Forgot to give us our drink (had to remind them). The workers seemed nice enough, but really struggled.
I was showing a client all around town, doing the whole “smile through the rain” routine, when I decided a lunch detour was in order.
The second I walked in, the smell of shredded chicken and warm tortillas wrapped around me like a cozy weighted blanket or a grandmother’s hug.
Then a plot twist, one of my former coworker’s appeared (literally they came in the restaurant as we were leaving, super random), stared right through me like I was a ghost at our office Christmas party last year and she acted like she didn’t know me…
Gaslighting level: professional.
But did that stop me from demolishing a shredded chicken bowl like a victorious gladiator?
Absolutely not.
Each bite was like a therapy session, except cheaper and with way more guacamole & cilantro too!
The rain kept falling, the coworker kept pretending, and I kept not caring.
Ten out of five stars, because Google refuses to let my love be properly measured. ️ ✨
I put in a deal on the app that was supposed to give 2 meals + chips&queso + 2 drinks for 20 dollars. I added everything and it was coming out to 32 dollars that it was going to charge me, so I admittedly, mistakenly thought that the chips and queso and drinks must be added on with me having put in the coupon code, so I took those items off. It came out to 20 dollars, plus the kids meal I ordered, with the coupon active so I thought it was all good.
I get there and they give me my food, but no chips & queso or drinks. So I asked them about it, seeing as in my eyes I had put it into the app. They told me it wasn’t on the receipt, so they couldn’t give it to me. They brought the manager in, and I walked her through what I did. It turns out that it all fell apart in the app because I put in the regular chip instead of the large and that’s why the discount didn’t take originally. Seemingly this whole thing was cleared up, the app wasn’t super well defined and clear, I admit I made a mistake in doing everything, but in the end I paid the same amount in the app that I would have had the deal worked well, so I figured that alongside this very reasonable explanation that we could work it out, I’ve been to other places where this very easily would have been rectified without an issue and they would have honored the special, unfortunately that’s not the case here.
The manager was very very adamant not to help us given the weird situation, and only after persistence did she offer to give me the small chips and queso and no drinks, despite me having paid the same amount either way. She was also just a tad abrasive and unfriendly during the ordeal, which was again very disappointing. We come here fairly often and have liked it in the past, it was just disappointing to see the way management handled a customer issue, and I was left unhappy with how it was handled. It also didn’t help that when we got there the manager was taking a call on her cell phone, and I had to wait for what seemed like a personal call for her help to begin with. It doesn’t come across well.
All that to say, food is good, but don’t expect to resolve issues very easily if you have them.
Update 2/20/26: I am sitting in the same cafe rio waiting for our order, and I can’t help but overhear that another problem is having the exact same issue that we did. Same lady, does absolutely nothing to rectify it. Suddenly she knows English as well, something that she purposefully pretended not to know last time when I was trying to talk to her about the issue. Ultimately my previous review stands the same, good food at this location but awful service. The manager does not care to make sure customers are satisfied, and potentially will even pretend to not know English to try to make it more difficult as well.
Specifically in the Sweet pork.
About a year I got a sweet pork salad and found a large clump of arteries/veins in my salad and ended up getting grossed out and tossed the whole thing out.
Today I got another salad and ended up finding a chunk of skin with hair all over it in my food causing me to also throw out the whole salad and almost throwing up.
I’m to the point where I generally might switch to Costa vida as I’ve NEVER found anything gross in their food as of yet.
The employees and customer service however have always been amazing and super friendly.