
Address and Contact Information
Address: 650 E Brooklyn Vlg Ave unit a, Charlotte, NC 28202
Phone: (980) 585-3012
Website: https://www.gyu-kaku.com/charlotte/
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Charlotte – Gyu-Kaku Japanese BBQ
Gyu-Kaku Japanese BBQ
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Reviews
We were promptly seated by the host, the service was extremely poor as rightly mentioned by other patrons. I have to rate this 1 for poor service, the server often disappered and forgot to get us forks, or to asks us for the food order. Definitely needs improvement in the service sector.
Food was good, no complaints. We liked everything, the chicken, beef, garlic noodles.. wings and karage was on point.
Would not recommend if the service remains the same.
The service was excellent. Our server was incredibly knowledgeable about the menu, very attentive, and so sweet throughout our visit, which made us feel welcomed and well taken care of.
The ambiance was nice, cozy, and romantic — perfect for a date night or a relaxed evening out. Overall, a fantastic dining experience, and I can’t wait to come back again!
This was my first time here. Everything I had was delicious. We did the $54 endless option with my group. There were about seven of us. all of them had lots of flavor, well seasoned and marinated, and just overall really delicious. I tried Kapot for the first time a couple months ago and that is nothing in comparison to this place. I can’t wait to come back here again.
I have two beautiful identical twin boys. Very sweet boys that love to try different foods. Their dad and myself have always introduced them to new foods and experiences from a very young age. We have been to many restaurants with the twins even from them being infants. Anywhere we go, we are always treated with grace and kindness, my boys are really hard to not love.
WELL……. Shockingly in the middle of dinner, my son was babbling away talking and the manager came over and told my son to be quiet! Literally….. got down to his level and told him that he needs to quiet down. I’m still in shock… he is a happy fella and he does have a pretty high pitch voice but absolutely not obnoxious…. He is very well behaved and knows not to sit down and enjoy a dinner. For the manager to come over and tell my son to be quiet is Absurd!! What if he had been diagnosed with a disability? Exactly how can she think that is ok to walk over and tell somebody happy child enjoying dinner that he needs to be quiet! Our tab was almost $300, we out out ALL the time and tip nicely! I was disgusted!!!!!! I am still disgusted and I will be reporting this and taking this as high up the chain as possible. I will also be reporting to the ADA.
We also found the food quality did not match the price point and we could have gotten a better value at a K-pot. At K-Pot the have a great atmosphere reasonably priced menu, with good quality food and you can also get hot pot.
The only saving grace was our incredible server. She was very kind and attentive.
I wanted to love Guy-Kaku, but I just couldn’t and frankly we won’t be back
Our experience the grill was not heating properly and if ordering ala carte I would expect the kitchen to cook the meats. Overall everything was okay but not super impressive I think the all you can eat deals are probably very worth it.
The staff is another highlight—attentive, friendly, and efficient, ensuring that guests have a great experience from start to finish.
However, the restaurant itself could use some TLC. The booth seats are well-worn, and the restrooms leave much to be desired. A little renovation would go a long way in elevating the overall experience.
Despite these minor drawbacks, Gyu-Kaku is still a great spot for anyone craving delicious BBQ with bold flavors. If they refresh the space to match the quality of the food and service, it would be an easy 5-star experience across the board.
(Rating: 3 stars overall, 5 stars for food and staff)