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Your local Rochester Subway® Restaurant at 14 Lilac Mall brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6 sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
Address and Contact Information
Address: 14 Lilac Mall Rd, Rochester, NH 03867
Phone: (603) 332-9666
Order and Reservations
Order: Order online
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Your local Rochester Subway Restaurant, located at 14 Lilac Mall brings new bold flavors along with old favorites to satisfied guests every day.
Reviews
Nick Thompson
The lady at serving was huffing and puffing the whole time like it was a big hassle to make a sandwich. If you aren’t happy making sandwiches than find another job. You’d think with me being the only customer in the building that she wouldn’t mind getting off her butt and doing her job. Especially since she seemed to be in her 40+ years. Also had a few flys buzzing around the ceiling which put me off of coming back there. I’ll stick to any of the other 10 sub businesses
… moreMelanie Linscott
Today’s associate was awfully rude. Disregarded my comments about the menu. Told her she doeant need to be rude. Her tone was uptight asking while smacking side of palm into her hand, demanding bread type and size. Silver cover was up so you couldn’t see the meats and cheese. Cucumbers looked shriveled, lettuce was discolored. I didn’t order everything that was needed because of the discomfort. No name tags or receipt since I wasn’t even asked, she just tossed it out because she was more interested talking about an odor in back
… moreShari Gibbons
I Doordashed a good size order . 3 subs, cookies,a few extras.. The subs were all wrong ! Every single one of them were nothing like I ordered ! I couldn’t believe how off these subs were , I could see one or two mistakes but all 3 subs ??!! Literally! Ordered a BLT Sub .. BLT ! What is that ? That’s a Bacon lettuce tomato sub.. I received a sub that had bacon,cheese & onion.. that’s it ! I’m not kidding ! Ordered Roast beef with cheese and Pickles Oil, received Roast beef, no cheese, mayo, tomato, pickle & onion .. Then I ordered A teriyaki onion chicken toasted, it came dry, with minimal chicken,had cheese, cucumbers, pickles and onion in it. I have no idea how or why this happened . I don’t know who they have working for them but there is no way they even bothered to look at the items I ordered !! I literally spent $75 for cookies and a couple of those side pepperoni sticks lmao… 2 of us are allergic to onions so we literally had to throw our subs out.. It’s not the first time I’ve heard of issues grin this store I just have never used an issue but that was an absolute joke …
… moreLuke Alexander
I usually prefer this Subway over the other one in Rochester, however, the dude that made our sandwiches tonight clearly hated his life. Tall, heavy set dude with long hair and denim overalls. This guy like straight up ignored the questions my girlfriend was asking about the new sandwiches. I’m not sure if he just didn’t know the answers or he just didn’t feel like telling her or what. We sat down to eat at about 6:45, and the dude was like giving us a countdown. When we first sat down he said just to let you know we close in 15 minutes. And we were like yeah thank you. Then every 3 minutes until the clock struck 7:00 p.m. he was giving us updates about what time it is. We close in 10 minutes, we close in 7 minutes, we close in 5 minutes. And I think what made me write this review was him like bullying us out of the place at exactly 7:00. I’ve worked plenty of places and we’ve never bullied out paying customers. I had like three bites of my steak and cheese left but I just ended up throwing it in the trash because I was being hustled out. And I know he wasn’t leaving right at 7:00 The place was trashed. we’ve eaten at plenty of restaurants that closed at will say 9:00 p.m. for example and we’ve been there until 9:10 and the wait staff wasn’t trying to hustle us out the door at 9:00. But the standing over us at 7:00 saying it was time to leave was out of line. This dude needs to either find a new job that fits him better. Or maybe he just needs some more training because his customer service was very below average.
… moreTina Day
OK…this is a review because I was impressed with the staff…the food was good…fair price..I’d go there again..BUT, I am bothering to review Subway because I received exception service. Basic customer service is a thing of the past, so when I receive good service it stands out. When I enter the shop, Daryl, the sole employee, was busy working on a phone order. Still, he looked up and welcomed me. Sadly, this is rare…employee generally don’t have the basic manner to even acknowledge you. He was carefully preparing the order and redid the wrap because it didn’t meet his standards. It looked fine to me, but he wanted it perfect. He changed his gloves and washed his hands and was very conscientious with regard to sanitation…(At a different Subway, I have seen a worker hand out a bathroom key in the middle of making my sandwich – I left without a sandwich) He was friendly, capable, and professional. It can get so very tiring dealing with substandard service. So, when I get good service, I leave with a smile on my face…..and I write a review. Thanks Daryl.
… moreHL Abrahams
I think the manager needs to be evaluated for mental health. She started yelling and throwing food and scared not only other workers but also myself and other customers after she overheard me tell my sandwich maker that the cheese was too burnt. She continued her rant as I left for pizza hut.
… moreMitch Hartford
Was about to order but the young lady behind the counter was absolutely rude three sentences and subjects in a row. She needs to learn customer service skills. I feel bad for the franchisee, good help is hard to find.
… moreMariah Smith
I ordered 2 footlongs. One bacon ranch and one tuna. All the condiments that were suppose to be in the tuna was in the bacon ranch, there was also tuna in the bacon ranch sub as well. I never had a problem here until recently. The last time I ordered from them, I got a completely different sub then what I ordered. I decided to give them another shot today. I’ll be taking a break from this location.
… moreOlivea Baldwin
The “manager” working there today from other Rochester location is rude, disrespectful, and prejudice. I thought by coming to this location I could avoid the conflicts I have with this lady but unfortunately that was not the case.
This is the FORTH time she has refused to make my sandwiches the way I asked (with extra mayo). I’m not sure why other customers are able to get extra mayo but when me or my family members ask for it, it’s a problem.
… moreThis is the FORTH time she has refused to make my sandwiches the way I asked (with extra mayo). I’m not sure why other customers are able to get extra mayo but when me or my family members ask for it, it’s a problem.
MICHELLE HEATH
Got a large steak & cheese, the sub had hardly any steak in it. I was very disappointed. I will never go to this subway again.
… more