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Counter-serve chain where all of the ice cream selections are made fresh on-site every day.
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Monroe, NC – Bruster’s Ice Cream
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Reviews
Jacqueline Besanceney
Bruster’s has quality ice cream, no doubt about it. We came tonight for a fundraiser benefitting Hometown Heroes- show up in PJ’s and get a small waffle cone for $1… Now we were already on board, but can I just say the SIZE of these “small” waffle cones surpassed all expectations in the best way possible. The staff was not stingy in loading up these decadent delights! Definitely worth a visit, fundraiser, promo, or regular day.
… moreT. Hernandez
Bruster’s Ice Cream brought back childhood memories I remember seeing this spot when I was a kid before moving away. Being back in the area and watching my own child enjoy some ice cream while I enjoyed some Italian ice late in the evening felt nostalgic. The service was good, and there were no complaints about our orders. A sweet experience all around.
… moreZay McCullough
I stopped around 4:50pm on a Saturday afternoon to grab some ice cream with son and friends. One for a regular sized cookies and cream waffle cone, my son got a small cookies and cream waffle cone, and I got a small cup of strawberry cheesecake.
The cashier was very patient as one of the kids kept changing his order, haha. I didn’t like that the cashier assumed waffle cone vs the traditional one. I noticed it but didn’t say anything as I’m sure the kids wanted waffles cone.
The small and regular waffle cone seemed like the same amount. I was very shocked to see how much ice cream came in the small yet disappointed there wasn’t a recognizable difference between the small and regular. My cup was the perfect size and what I expected. We all enjoyed one cones. One of the kids did make a comment about the lack of Oreos in the cookies and crème.
This was my first time here at this location, and at Brusters in general. I would return. There was a decent amount of seating, which is nice. It’s family friendly as many were present.
… moreThe cashier was very patient as one of the kids kept changing his order, haha. I didn’t like that the cashier assumed waffle cone vs the traditional one. I noticed it but didn’t say anything as I’m sure the kids wanted waffles cone.
The small and regular waffle cone seemed like the same amount. I was very shocked to see how much ice cream came in the small yet disappointed there wasn’t a recognizable difference between the small and regular. My cup was the perfect size and what I expected. We all enjoyed one cones. One of the kids did make a comment about the lack of Oreos in the cookies and crème.
This was my first time here at this location, and at Brusters in general. I would return. There was a decent amount of seating, which is nice. It’s family friendly as many were present.
Robin Wilson
We love Brusters!! We go to various locations when we are out and about but our “home” Brusters in Monroe, NC ROCKS!!! The staff are so sweet, ice cream is yummy and it is always clean!! Would def recommend to anyone looking for great ice cream and friendly peeps!!!
… moreRoss Goddard
Best ice cream in CLT or Indian trail.
This location has an outside covered area which is nicer than the other locations I’ve been to which are all uncovered. Plenty of places to sit.
Service is fast and friendly. The staff wear masks. 6-3-2022
… moreThis location has an outside covered area which is nicer than the other locations I’ve been to which are all uncovered. Plenty of places to sit.
Service is fast and friendly. The staff wear masks. 6-3-2022
Desiree P
Used to love this place last summer. My family and I would go here almost everyday. Then the customer service went down. Some of the drive thru reps are abrupt and mean. They don’t have non dairy ice cream anymore. Also your options are limited for lactose intolerance individuals. Which is really bad because they are probably a lot of lactose intolerant individuals that would love to come here for their nondairy ice cream options but they never have any and every time you ask him if they have any, when you call them to ask if they have bought back the non dairy products.it seems like you’re aggravating them..thanks for responding I’m on my way shortly to see what non dairy options. I just went there at least three time to check and was told that there where no nondairy options. But I love your ice cream it’s great.
… moreSheldon Helms
We were there for 10 minutes and the employees inside were staring at us and not taking our order so we had to leave. Did not feel Welcome.
… moreSamira GR
Today I visited Brustel Ice Cream and unfortunately found a hair in my ice cream. I let the staff know, but no one even apologized. This was very disappointing. I won’t be coming back unless your customer service improves. Cleanliness and respect for customers should be a priority.
… moreKimmy D
Jamaica Me Crazy ice cream is delicious. I would recommend this location because the employees are nice, store is clean and the price is reasonable.
… moreDenise DesLauriers
I love Bruster’s Ice cream but its hit or miss from this location and the ice cream is too expensive for a miss. I never leave a tip because tips are for people who give good service at a restaurant and make the standard $2.13 an hour. Plus all they do is serve Ice cream and that should not be that complicated. This location is closer to my home and this is the second time I have ended up with a very runny Blast. All the stir ins fall to the bottom and it is like soup. I ended up throwing it out. The first time it happened I quit going to this location and went to the one in Indian Trail. I have never had a runny blast from them. It had been a few months and figured we would try going to this location again and was good for a couple times but ended up with another soupy Blast…
… more